The Senior Technical Consultant encompasses implementation consultancy, technical troubleshooting, and adoption support. You will play a key role in ensuring smooth onboarding, implementation, and platform adoption for our customers as you guide new clients through post-sale platform setup, customisation, and integration, while supporting existing customers in adopting new features
As experts on the SAP Emarsys platform, you will provide strategic advice for scalable and sustainable integrations, monitor platform usage, and help clients meet their marketing objectives. Additionally, Technical Consultants are instrumental in partner education and technical enablement, ensuring accurate scoping and smooth partner-led onboardings

• Lead new and existing client onboarding for ICP, non-ICP enterprise-grade customers, from platform provisioning to design, implementation and feature adoption of their Emarsys platform, with a team of internal specialists assigned. Help customers with re-implementations to close implementation gaps
• Provide quality assurance for integrations and configurations to assure performant and effective deployments of use cases
• Fully understand the client’s application environment and data in order to provide insightful and effective design recommendations for the integration process
• Work closely with client’s technical teams to scope existing application environment and facilitate integration and implementation
• Warrant quality of setup and implement best practices to reduce the burden on the Support organization post onboarding
• Map customer objectives to Emarsys driven solution - promote Value and ROI through adoption and usage of our solutions
• Ensure timely delivery of contract-based work, including Statement of Work (SOW) commitments, roadmaps, forecasts, and regular check-ins
• Coordinate multiple engagements at different stages of implementation and maturity
• Act as a technical thought leader by keeping up to date on new releases/product launches and industry trends
• Partner with our Client Success organization to provide our customers with a seamless customer experience, helping to grow our customers and prevent churn
• Engage with strategically important and enterprise-grade customers and 3rd parties, in our ICP and non-ICP space
• Engage with agency partners to provide enablement, scoping assistance, and collaborative delivery, ensuring high-quality onboarding and successful platform adoption in partner-led projects
• Support the Sales Organization and Services Consultants during pre-sales scoping by showcasing the value of Emarsys Professional Services, while building trust and credibility with clients
• Provide mentorship to junior Technical Consultants and guide them in project execution, product expertise, and client communication strategies