JOB DESCRIPTION

Carnival UK & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking a Sales Support and System Analyst to bring fresh insights and expertise to our P&O Cruises Sales department.

WHAT YOU’LL BRING:

Your unique background and skills are what will make you stand out. We’re looking for:

• Advanced knowledge of MS Excel and PC literate in Windows and other associated applications
• Experience with quickly learning various in-house software packages.
• Experienced with report creation and/or data manipulation
• Experience presenting to stakeholders at different levels, sharing ideas and seeking feedback

ABOUT US

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

ROLE OVERVIEW

The Sales Support & Systems Analyst is responsible for managing travel agent access to booking engines, API platforms and providing expert technical and reporting support to internal and external stakeholders for Cunard, Princess Cruises, and P&O Cruises.
The Analyst will work directly with and assist the Sales Support & Systems Manager to ensure systems continuously perform as expected - and when required - are developed through our local and international IT departments to enhance experience for our travel agent partners. Alongside this the Analyst will be highly proficient in creating reports and be able to use these to effectively communicate recommendations on how to improve. A flexible, resilient, and curious approach to problem solving will be essential to ensuring system and analytical support continuously contributes to wider team and departmental goals.

This pivotal role will involve:

• Manage the Travel agent booking process and be responsible for working with internal stakeholders to ensure agent facing booking engines, websites and interfaces are continuously available and appropriately developed for UK and International Travel agent use.
• Facilitate the delivery of Carnival UK and Global changes and represent Travel agent partners to ensure all projects are implemented effectively.
• Work collaboratively with UK and International IT teams to improve access, availability, and functionality of booking processes to support ad-hoc increased demand from travel agents during peak and non-peak campaign periods.
• Responsible for user acceptance testing, security, access and control of data across all sales support systems and support with internal audits where required.
• Use strong MS Excel knowledge to run bespoke reports across a variety of areas (e.g. system usage, adherence, commercial reporting and trend analysis) to support with the delivery of wider business goals and provide these on a regular basis

This role is positioned at CUK09 level within our organisation and is available on a full-time time, permanent basis. We offer hybrid work including up to two days from home.

Working with us means more than just a role. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling i