JOB SUMMARY:

The Service Coordinator is responsible for all aftermarket parts & service sales functions. This role will primarily focus on site services sales, coordination and support.

KNOWLEDGE, SKILLS AND ABILITIES:

· Proven sales performance.
· Read and interpret engineering drawings with a strong attention to detail.
· Thrives in a challenging and dynamic environment and able to prioritize tasks efficiently.
· Excellent written and verbal communication skills.
· Computer literate: MS Office, Exchange, MRP/CRM type software, etc.
· Creative and analytical thinker, with strong problem-solving skills.
· Strong interpersonal skills, able to work individually and as part of a team.
· Strong organizational skills.

EDUCATION AND EXPERIENCE:

· Related post-secondary education.
· Minimum 2-5 years’ experience in a sales role.
· Experience working in an ISO 9001 certified environment an asset.

· Answer calls/emails and react to customer requests/emergencies in a timely manner.
· Accurately estimate and prepare proposals for on-site service calls and replacement parts.
· Coordinate small crew of service technicians and provide support to them while traveling.
· Meet and exceed sales targets.
· Preparation of formal Service Reports and Inspection Records.
· Manage project budgets and revenue.
· Ensure all required parts/services arrive at the job site prior to technicians’ arrival.
· Order entry into company MRP/CRM software (Total ETO).
· Provide technical support while working closely with engineering, component manufacturers and service technicians to troubleshoot customer breakdowns and concerns.
· Maintain existing customer relationships and network to develop new customer relationships.
· Manage project schedule with the goal of 100% on-time delivery for all projects.
· Negotiation of customer contracts with a high level of detail.
· Provide support to accounting to close delinquent/overdue accounts.
· Liaison between customer and various company departments to discuss open issues.
· Maintain customer records by updating account information.
· Back-up to Parts Coordinator during vacation and business trips.
· Work with customers on any required compliance management (Cognibox, ISNet, etc.) or training prior to technicians’ arrival.
· Cold calling previous customers to find new sales opportunities.