OPERATIONS SUPERVISOR

We are more than just your local restaurants. We are a team of hardworking small-business owners, passionate people leaders, and community builders with a shared commitment to excellence.
We proudly serve millions across Canada every day-and it takes strong leadership behind the scenes to keep that going. That’s where you come in.

THE OPPORTUNITY

We’re looking for a driven, people-first Operations Supervisor to lead a team of General Managers across multiple McDonald’s restaurants. You’ll be the key link between strategy and execution, guiding your patch with a focus on exceptional guest experience, operational excellence, and team growth.

YOUR VIBE & EXPERIENCE

You lead with heart and clarity. You’re a strong communicator, calm under pressure, and obsessed with creating a culture where people thrive. Your experience includes:

• Leading multi-unit operations or managing high-performing teams in fast-paced environments
• Coaching and developing leaders
• A strong understanding of restaurant systems and financials
• A growth mindset and ability to balance big picture thinking with tactical execution
• McDonald’s or other QSR experience is required
• A valid driver’s license and flexibility to travel within your market

ABOUT US

In 1954, Ray Kroc turned a small burger restaurant into one of the world’s most iconic brands. Since 1967, McDonald’s Canada has been serving up great food and career opportunities. Today, we’re proud to offer meaningful roles for leaders who want to grow with us-from coast to coast.
We are committed to a workplace that welcomes and supports people of all ages, backgrounds, and experiences. Accommodations are available during the application process upon request.

• Lead Leaders - Support and coach General Managers, helping them develop strong teams and exceed their restaurant goals
• Drive Results - Partner with the Operations Manager to set measurable targets, then build action plans with GMs to meet and beat them
• Support Development - Ensure each GM and Department Manager has a growth plan (IDP/IPP), and follow through with regular coaching and feedback
• Protect the Brand - Oversee operational standards through regular PACE visits and performance reviews to uphold McDonald’s Quality, Service, Cleanliness, and safety standards
• Foster Culture - Build a respectful, inclusive culture rooted in accountability, trust, and continuous improvement
• Connect the Dots - Communicate priorities clearly across restaurants, using tools like in-person visits, digital platforms, and weekly check-ins
• Strategize for Success - Analyze data (Clearview, PACE, GEMS, financials) to identify opportunities and coach restaurants toward growth
• Support Reinvestment - Collaborate on big-picture initiatives like new openings, remodels, and key equipment upgrades