WHAT YOU CAN DO WITH US

• Case processing: You take over and process more complex tickets with technical questions and communicate transparently with the studios.
• Fault analysis: You analyze faults using ticket data and images and initiate appropriate measures such as remote troubleshooting or service provider requests.
• Action planning: You conduct in-depth root cause analyses for recurring malfunctions and create technical action recommendations including rough cost estimates.
• Standardization: You will contribute to the creation and updating of technical standards, checklists, and guidelines for support and studios.
• Specifications: You create specifications for small to medium-sized projects such as the replacement of plant components or minor construction work.
• Service provider management: You commission, instruct and manage external service providers within the framework of the tickets and check the performance of the service on site or by asking questions.
• Quality assurance: You conduct occasional on-site inspections for complex cases or acceptance tests and report any anomalies to the FM management.
• Knowledge transfer: You document solutions, identify recurring problems, create wiki articles, and support training for studios or new employees.

WHAT CONVINCES US

• Qualification: You have completed technical training or a comparable qualification.
• Professional experience: You bring several years of experience in technical facility management, ideally in support, maintenance or troubleshooting.
• Fault analysis: You have experience in analyzing complex technical faults and deriving measures (remotely and on-site).
• Offer evaluation: You have knowledge of creating technical specifications and the professional evaluation of offers.
• Technical skills: You bring knowledge of maintenance, occupational safety, building and energy efficiency as well as a basic understanding of operator obligations in FM.
• IT systems: You are proficient in using ticket and service management systems (e.g. Jira), CAFM, energy management systems (ISO 50001) and Power BI.
• Willingness to travel: You are willing to travel occasionally to the studios for site visits, complex troubleshooting or acceptance testing.