JOB DESCRIPTION

Your Role: The purpose of this role is to serve as the primary contact for dealers’ aftersales inquiries, provide expert remote and on-site support for retail business, best in class service line customers experience, technical and warranty support as well as assistance to the AMEO’s dealer network to identify areas of opportunity to improve existing and develop new revenue streams, enhance service quality and reception processes to achieve the highest level of customer satisfaction.

YOUR SKILLS & ABILITIES

Required Knowledge, Skills, Experience and Competencies

Knowledge and Experience:

• Min 3-5 years professional experience in the automotive industry
• Customer care/experience management
• In depth knowledge of automotive technology, engineering principles as well as expertise in vehicle servicing practices/methods & standards
• Strong Knowledge of dealer business management
• Bodyshop Management Experience
• Service Management Experience
• Retail Parts Management Experience

• Financial After Sales Business AcumenExperience in handling customers including managing complaints

EDUCATION:

• College degree in engineering or equivalent – preference in automotive specialization.MBA is an added value

SKILLS:

• Communication skills
• Excellent computer skills in MS Office, particularly in MS Excel and PowerPoint
• Excellent written and oral skills in English
• Arabic Language Proficiency is a plus
• Excellent analytical skills to be able to interpret data
• Good presentation skillsAbility to travel extensively throughout region

WHAT YOU’LL DO:

Key Responsibilities:
The responsibilities for this position are broken down as follows: Local (applicable to the A MEO only), Regional (applicable to GMIO) and Global (applicable across GM-defined regions)