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Role Description: As an Associate Engagement Manager, you will be responsible for managing a portfolio of business covering one or more strategic clients in the Banking & Financial Services sector (BFS). You will be part of an Account team responsible for managing the relationship with the customer and driving profitability and growth.
Location: Sydney,NSW

Roles and Responsibilities:

• Provide client introductions and account context to help efforts in the account portfolio(s) to open diverse service-lines in order to increase the services footprint.
• Provide client introductions and Infosys context to help efforts in the portfolio to acquire new customers.
• Provide analysis and ground intelligence regarding opportunities in the account portfolio to the Senior management to enable Infosys to engage with the client early and strategically.
• Responsible for preparation of Proposal and SoWs for the portfolio(s) through coordinating with different internal stakeholders such as Procurement, Legal and with multiple Service Lines and Infosys units working on the proposal. Identify the optimal commercial model and perform quantitative analysis to arrive at the win-price to demonstrate business value to the client.
• Support the Client Partner by providing a business-led view on items of contract negotiations to understand & align with Infosys` position on such matters. Lead negotiations for proposals in one’s own portfolio(s).
• Work with the Client Partner to develop the Account Plan in conjunction with the other stakeholders.
• Follow up with the client to sign SOWs, to release undisputed payments. Minimize revenue leakage for services delivered and enhance client satisfaction. Responsible & accountable for various operational parameters in own portfolio including Revenue, Revenue at Risk and Accounts Receivable.
• Relationship Management - Handle customer queries / escalations about project executions, as well as negotiations on MSAs and SOWs. Position Infosys as a trusted, easy partner to do business with.

Skills /Competencies:

• Tertiary Qualification in IT / Computer Science / related discipline.
• A total of 8+ experience in Consulting and IT Services market out of which recent 4+ years ‘experience in Account Management / Business Development in Australia in the Consulting & IT Services market. Prior experience of managing clients in the Banking, Financial Services and Insurance vertical would be highly desirable.
• Understanding of relevant industry trends and developments. Ability to do consultative selling of outsourcing services and IT Solutions.
• Ability to manage operations of client engagements.
• Strong interpersonal and communication skills.
• Open to travel as per business requirements.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

• Provide client introductions and account context to help efforts in the account portfolio(s) to open diverse service-lines in order to increase the services footprint.
• Provide client introductions and Infosys context to help efforts in the portfolio to acquire new customers.
• Provide analysis and ground intelligence regarding opportunities in the account portfolio to the Senior management to enable Infosys to engage with the client early and strategically.
• Responsible for preparation of Proposal and SoWs for the portfolio(s) through coordinating with different internal stakeholders such as Procurement, Legal and with multiple Service Lines and Infosys units working on the proposal. Identify the optimal commercial model and perform quantitative analysis to arrive at the win-price to demonstrate business value to the client.
• Support the Client Partner by providing a business-led view on items of contract negotiations to understand & align with Infosys` position on such matters. Lead negotiations for proposals in one’s own portfolio(s).
• Work with the Client Partner to develop the Account Plan in conjunction with the other stakeholders.
• Follow up with the client to sign SOWs, to release undisputed payments. Minimize revenue leakage for services delivered and enhance client satisfaction. Responsible & accountable for various operational parameters in own portfolio including Revenue, Revenue at Risk and Accounts Receivable.
• Relationship Management - Handle customer queries / escalations about project executions, as well as negotiations on MSAs and SOWs. Position Infosys as a trusted, easy partner to do business with