POSITION OVERVIEW

As an Operations & Inside Sales Coordinator, you will play a dual role supporting both the operational execution of international shipments (air and ocean) and the growth of our business through inside sales.
On the operations side, you will be responsible for ensuring seamless, detail-oriented handling of shipments while juggling multiple priorities and maintaining strong communication with customers and partners. On the sales side, no prior experience is required - just self-motivation, a proactive attitude, and the drive to contribute to our growth. We provide commission incentives and bonuses for sales contributions.

REQUIREMENTS

• Minimum 3 years of international freight forwarding operations experience (air & ocean)
• Strong knowledge of customs documentation and global shipping practices
• Excellent time management and multi-tasking abilities
• Strong communication skills (oral & written) in French and English
• Detail-oriented with a proactive problem-solving mindset
• Ability to work well under pressure in a fast-paced environment
• Self-motivated, eager to learn, and driven to contribute to both operations and sales success
• Inside sales experience not required - but willingness to learn and grow in sales is essential
• Experience with CargoWise is an asset

• Manage day-to-day international freight forwarding operations for both air and ocean shipments
• Coordinate bookings, documentation, customs requirements, and delivery schedules
• Monitor shipments proactively, troubleshoot issues, and keep customers updated
• Maintain accurate records and ensure compliance with international trade regulations
• Build strong working relationships with carriers, agents, and vendors
• Prioritize and manage multiple shipments under tight timelines
• Ensure exceptional customer service by handling inquiries promptly and professionally