GET TO KNOW US

Longchamp has a long and storied tradition. They are a French luxury brand, and very much steeped in the tradition and heritage of artisan manufacturing and their French heritage.
The company is known for its handbags in leather and canvas, her luggage, her fashion accessories and its ready-to-wear, with Arnotts being the only Boutique in Ireland. The brand is now distributed in more than 300 stores around the world. The house is still owned and managed by the Cassegrain family and very much still holds a family value.

KNOW WHAT WE’RE LOOKING FOR

• We seek enthusiastic, reliable, energetic, self-starters with experience working in a luxury service retail environment
• You are recognized for your exemplary behaviour, your dynamism, your autonomy and your proactivity
• Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in team
• A related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required
• Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

As an ambassador for the Longchamp company, you represent the brand image and embody its values at all times. Your role includes greeting and advising customers, developing the customer base and building loyalty to the brand and its products so as to achieve the (sales, service, customer…) targets set by management.

Customer service

• Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines
• Listening to and identifying the customer’s needs
• Ensuring customer service policy is respected : delivering sincere and impeccable customer service in accordance with the steps in the company’s sales process to ensure that every customer has a memorable and unique experience
• Developing an effective sales pitch
• Demonstrating proficiency in complementary and additional sales techniques
• Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers’ needs
• Sales and promotions preparations

Clienteling

• Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer
• Developing and actively monitoring the store’s customer portfolio using the CRM resources available
• Organisation of the store
• Key holder for opening and closing the store, If applicable and as required
• Opening and closing the checkout, cashing up when necessary
• Ticketing when necessary
• Deliveries and Floor replenishment, when necessary
• Ensuring that the store operates efficiently
• Ensuring that products are displayed in line with the company’s image and merchandising standards
• Assisting with annual and rolling stock-takes
• Assisting with stock control and suggesting where restocking may be required