DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Maintain a high level of system (Server/Network) reliability by prioritizing and resolving trouble tickets efficiently
• Share knowledge and follow the best practices in Data Center Operations
• Participate in and deliver on high impact projects
• Contribute to, and improve on operational efficiency

Additional role requirements

• This role may involve bending, lifting, stretching, and reaching, ascending and descending ladders, stairs, and gangways safely
• 24/7 shift coverage is required and includes 12 hour rotating shifts. This may change based on the future needs of the business
• Due to the location of our sites, candidates should possess a valid driver’s license and their own vehicle.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

PREFERRED QUALIFICATIONS

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
  Acknowledgement of country:
  In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
  IDE statement:
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner

Key job responsibilities

• Maintain a high level of system (Server/Network) reliability by prioritizing and resolving trouble tickets efficiently
• Share knowledge and follow the best practices in Data Center Operations
• Participate in and deliver on high impact projects
• Contribute to, and improve on operational efficienc

Additional role requirements

• This role may involve bending, lifting, stretching, and reaching, ascending and descending ladders, stairs, and gangways safely
• 24/7 shift coverage is required and includes 12 hour rotating shifts. This may change based on the future needs of the business
• Due to the location of our sites, candidates should possess a valid driver’s license and their own vehicle