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Head of Global BPO & HRS Standards at DHL
Budapest, Közép-Magyarország, Hungary - Full Time
Skills Needed
Communication Skills, Hr Management, Optimization Strategies, Service Delivery Models
Qualification
Graduate
6-12 Months Reception Intern at Corinthia London
London SW1A 2BD, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
People Representative at Compass Group
Vancouver, BC, Canada - Full Time
Skills Needed
It, Customer Service, Microsoft Office, Employment Standards, Excel, English, Ticketing Systems, Powerpoint, Secondary Education
Specialization
A large organization
Qualification
Diploma
Theme Park F&B Team Leader at Aramark
SOTS4, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales Support Administrator at Ashton Recruitment
Belfast, Northern Ireland, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales Membership Consultant at Virgin Active
Nottingham NG2, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Interpersonal Skills
Qualification
Graduate
Weekend Hotel Receptionist at High Tor Hotel
Matlock DE4 3PS, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Inside Sales Executive (UK) at Excelerate360
Remote, Scotland, United Kingdom - Full Time
Skills Needed
Payments, Webex, Communication Skills, Hubspot, Sales Navigator
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Sales Support Administrator at Bombardier
Westerham TN16 3BN, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Service Team Member - The Warehouse, Takanini at The Warehouse
Auckland City, Auckland, New Zealand - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Analista de plataformas de procesos de orquestación at SoftwareONE
Medellín, Antioquia, Colombia - Full Time
Skills Needed
Process Optimization, Platforms
Qualification
Graduate
Associate Tech Lead - IT at Synergenhealth
Norge, Trøndelag, Norway - Full Time
Skills Needed
It Infrastructure, Business Units, Cloud Security, Reporting, Dmz, Firewalls, Security Testing, Proxy, Performance Tuning, Bind, Computer Science, Ec2, Aws, Application Servers, Ssh
Specialization
Computer science or engineering related field or equivalent work experience
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Recreation Clerk 1 at City of Burnaby
Burnaby, BC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Leerwerktraject werkvoorbereider bij Dura Vermeer in Den Bosch at Dura Vermeer
Den Bosch, Noord-Brabant, Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
AI & Data Senior Consultant at Deloitte
Melbourne VIC 3000, Victoria, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 6 year(s)
2025 KSA Finesse Finance Graduate Programme at Hilton
Riyadh, منطقة الرياض, Saudi Arabia - Full Time
Skills Needed
Good Communication Skills
Specialization
Accounting, Business, Economics, Finance, Hospitality, Mathematics
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Medical Secretary at Priory Healthcare
HWH4, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Legal Lattes - A&O Shearman at AO Shearman
Amsterdam, Noord-Holland, Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales Assistant - Vape Shop at Scotvapes
Inverness IV1 1PG, , United Kingdom - Full Time
Skills Needed
Teamwork, Training, Numeracy, Time Management, It
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Treasury Accountant Job at Aramco
2595 Den Haag, Zuid-Holland, Netherlands - Full Time
Skills Needed
Color, Sap, Consideration
Qualification
Graduate
Experience Required
Minimum 7 year(s)
Head of Global BPO & HRS Standards at DHL
Budapest, Közép-Magyarország, Hungary -
Full Time


Start Date

Immediate

Expiry Date

04 Aug, 25

Salary

0.0

Posted On

04 May, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Hr Management, Optimization Strategies, Service Delivery Models

Industry

Human Resources/HR

Description

DHL Group is seeking a seasoned and strategic leader to fill the role of Head of Global BPO & HRS Standards. This position is integral to the development and implementation of globally standardized HR processes, ensuring alignment with our corporate objectives and values. The successful candidate will be responsible for designing a comprehensive HR Services “Target Operating Model” and establishing a robust continuous improvement framework within the global HR Services organization.

KEY REQUIREMENTS:

  • Minimum of 10 years of progressive experience in HR management, with at least 5 years in a leadership role overseeing global HR processes.
  • Proven track record in developing and implementing HR service delivery models and process optimization strategies.
  • Strong knowledge of HR automation and digitalization tools, with experience in project management methodologies.
  • In-depth understanding of compliance requirements related to HR processes and policies, both internally and externally.
  • Demonstrated ability to effectively engage and influence senior stakeholders across diverse functions and geographies.
  • Exceptional verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively.
Responsibilities
  • Lead the conception, implementation, and management of global standardized HR processes and guidelines across more than 30 countries, ensuring alignment with business objectives and regulatory requirements.
  • Drive the transition to standardized HR processes through the implementation of a detailed HR service catalogue, ensuring consistency and compliance with legal and corporate standards.
  • Establish and govern a continuous improvement mindset within the global HR Services organization, identifying optimization opportunities through data analysis and stakeholder feedback, and leading international projects to implement these improvements.
  • Spearhead automation and digitalization efforts to enhance operational efficiency, leveraging emerging technologies and best practices to introduce innovative solutions that streamline HR processes.
  • Design and oversee audit and quality control processes to ensure compliance with internal guidelines, external regulations, and industry standards, while identifying areas for improvement and implementing necessary corrective actions.
  • Define and establish Operating Level Agreements (OLAs) for service provision, ensuring service quality, response times, and accountability within the HR Services framework.
  • Collaborate with internal and external stakeholders, including HR and IT departments, senior management, and service providers, to align HR processes with business needs and drive the successful implementation of HR initiatives.
  • Lead and mentor a global team of HR professionals, fostering a culture of collaboration, performance excellence, and continuous learning. Implement performance improvement plans and professional development initiatives to enhance team capabilities.
  • Organize and conduct regular review meetings with countries and business units to facilitate continuous process improvement, sharing best practices and lessons learned across the organization.
  • Champion change management initiatives to ensure smooth transitions during the implementation of new processes and technologies, addressing resistance and fostering a culture of adaptability within the HR Services organization.
Head of Global BPO & HRS Standards at DHL
Budapest, Közép-Magyarország, Hungary - Full Time
Skills Needed
Communication Skills, Hr Management, Optimization Strategies, Service Delivery Models
Qualification
Graduate
6-12 Months Reception Intern at Corinthia London
London SW1A 2BD, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
People Representative at Compass Group
Vancouver, BC, Canada - Full Time
Skills Needed
It, Customer Service, Microsoft Office, Employment Standards, Excel, English, Ticketing Systems, Powerpoint, Secondary Education
Specialization
A large organization
Qualification
Diploma
Theme Park F&B Team Leader at Aramark
SOTS4, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales Support Administrator at Ashton Recruitment
Belfast, Northern Ireland, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales Membership Consultant at Virgin Active
Nottingham NG2, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Interpersonal Skills
Qualification
Graduate
Weekend Hotel Receptionist at High Tor Hotel
Matlock DE4 3PS, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Inside Sales Executive (UK) at Excelerate360
Remote, Scotland, United Kingdom - Full Time
Skills Needed
Payments, Webex, Communication Skills, Hubspot, Sales Navigator
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Sales Support Administrator at Bombardier
Westerham TN16 3BN, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Service Team Member - The Warehouse, Takanini at The Warehouse
Auckland City, Auckland, New Zealand - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Analista de plataformas de procesos de orquestación at SoftwareONE
Medellín, Antioquia, Colombia - Full Time
Skills Needed
Process Optimization, Platforms
Qualification
Graduate
Associate Tech Lead - IT at Synergenhealth
Norge, Trøndelag, Norway - Full Time
Skills Needed
It Infrastructure, Business Units, Cloud Security, Reporting, Dmz, Firewalls, Security Testing, Proxy, Performance Tuning, Bind, Computer Science, Ec2, Aws, Application Servers, Ssh
Specialization
Computer science or engineering related field or equivalent work experience
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Recreation Clerk 1 at City of Burnaby
Burnaby, BC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Leerwerktraject werkvoorbereider bij Dura Vermeer in Den Bosch at Dura Vermeer
Den Bosch, Noord-Brabant, Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
AI & Data Senior Consultant at Deloitte
Melbourne VIC 3000, Victoria, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 6 year(s)
2025 KSA Finesse Finance Graduate Programme at Hilton
Riyadh, منطقة الرياض, Saudi Arabia - Full Time
Skills Needed
Good Communication Skills
Specialization
Accounting, Business, Economics, Finance, Hospitality, Mathematics
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Medical Secretary at Priory Healthcare
HWH4, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Legal Lattes - A&O Shearman at AO Shearman
Amsterdam, Noord-Holland, Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales Assistant - Vape Shop at Scotvapes
Inverness IV1 1PG, , United Kingdom - Full Time
Skills Needed
Teamwork, Training, Numeracy, Time Management, It
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Treasury Accountant Job at Aramco
2595 Den Haag, Zuid-Holland, Netherlands - Full Time
Skills Needed
Color, Sap, Consideration
Qualification
Graduate
Experience Required
Minimum 7 year(s)
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