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Customer Success Manager 3 - German Speaking at Equinix
Frankfurt am Main, Hessen, Germany - Full Time
Skills Needed
Communication Skills, Telecommunications, English, High Pressure
Specialization
A technical subject or equivalent experience
Qualification
Graduate
Enterprise Account Executive - Germany at Saviynt
Home Office, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Junior Market Researcher Innovation at Ipsos
Amsterdam, Noord-Holland, Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Director of Growth at Dealfront
Home Office, Nordrhein-Westfalen, Germany - Full Time
Skills Needed
Continuous Improvement, B2b, Management Skills
Qualification
Graduate
Office Manager & Content Creator at Avaus
116 28 Stockholm, Stockholms län, Sweden - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Product Manager at Thimble
Remote, Oregon, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Direct Sales Executive at Assist Card
Panamá, Provincia de Panamá, Panama - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Lead DevOps Engineer-SaaS Platform at Aravo Solutions Inc
Austin, Texas, USA - Full Time
Skills Needed
Computer Science, Java, Spring Boot, Logging, It, Jenkins, Oracle, Information Technology, New Relic, Data Flow, Rackspace, Azure, Security, Ease, History, Analytical Skills, Aws, Teamcity
Specialization
Computer Science, Information Technology, Technology
Qualification
Graduate
Experience Required
Minimum 3 year(s)
VP, Enterprise Data Science at Macys
Johns Creek, GA 30097, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 15 year(s)
AWS DATA ENGINEER at BTree Solutions Inc
Reston, VA 20191, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
QA Lead at Bell Building Projects Ltd
Glasgow, Scotland, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Specialization
A construction-related discipline
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Engineering Graduate at ABP Food Group
Limerick, County Limerick, Ireland - Full Time
Skills Needed
Industrial Experience, Food Industry
Specialization
Engineering
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Accounts Payable Specialist - 12 Month FTC at PE Global
Cork, County Cork, Ireland - Full Time
Skills Needed
Fusion, Oracle Financials, Analytical Skills
Specialization
Relevant certificate/diploma (e.g. accounting finance).
Qualification
Trade Certificate
Experience Required
Minimum 3 year(s)
Lead Operations Manager - AI at Stepful
New York, New York, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 7 year(s)
Area Manager at Hickorys Smokehouse
Leeds LS16 7PH, , United Kingdom - Full Time
Skills Needed
Teams
Qualification
Graduate
Sr. Associate/ Principal Associate - Clinical Trial Quality Representative at Eli Lilly
Cork, County Cork, Ireland - Full Time
Skills Needed
Management Skills, Interpersonal Skills
Specialization
A science/technology/health care related field or equivalent work experience
Qualification
Graduate
Analyst - Corporate (Creative Services) at PJT Partners
London, England, United Kingdom - Full Time
Skills Needed
Email, Typography, Graphic Design, Communication Skills, Design Skills, Excel, It, Management Skills, Powerpoint, Presentation Skills, Design, Addition, Art
Qualification
Graduate
Systems Electrical Engineer at Urenco
Eunice, NM 88231, USA - Full Time
Skills Needed
Systems Engineering
Specialization
Electrical, Electrical Engineering, Engineering
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Engineer II, Engineer III or Senior Engineer at EAST KENTUCKY POWER COOPERATIVE
Winchester, Kentucky, USA - Full Time
Skills Needed
Asset Management, Data Analysis, Interpersonal Skills, Conflict, Contract Requirements, Power Generation, Communication Skills, Instructions, Microsoft Office, Engineering Drawings, Business Applications, Business Acumen
Specialization
Mechanical engineering will be given preference
Qualification
Graduate
Assistant ITSO (Information Technology Security Officer) at ITCAN Pte Ltd
Singapore, Southeast, Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Success Manager 3 - German Speaking at Equinix
Frankfurt am Main, Hessen, Germany -
Full Time


Start Date

Immediate

Expiry Date

13 Sep, 25

Salary

0.0

Posted On

15 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Telecommunications, English, High Pressure

Industry

Marketing/Advertising/Sales

Description

CUSTOMER SUCCESS MANAGER 3 - GERMAN SPEAKING

JR-152483

Hybrid

Frankfurt

Customer Success

Full time
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
We have an exciting opportunity to join our Global Customer Care and Experience (GCCX) team as one of our Customer Service Managers (CSMs)! Taking care of complex and strategic global accounts, we are looking for a dedicated and highly experienced Customer Success Manager to join our team based in Frankfurt, to provide post-sales support and build positive relationships with our clients. The CSM position is pivotal in the delivery of services to a portfolio of Equinix clients so ideally, you will be someone who can project manage alongside resolving complex issues for our customers. This role will have you owning and managing a very broad range of account and service related client questions, requests, and issues to resolution, in addition to being a primary point of contact for a number of key strategic accounts.
As an experienced CSM, this role will also be instrumental in offering guidance and expertise to the wider CSM team and collaborate effectively with key global stakeholders, working independently and cross functionally, the right candidate requires a high level of analysis, judgement, negotiation and problem solving skills. If you are an experienced CSM, adept at high volume multi-tasking, calm under pressure, working with all levels and an expert communicator, then apply to join our team!

Responsibilities

  • Supporting Strategic HQ’d German accounts – large MRR and multi-country deployments
  • Manages new and existing complex client installations, working cross functionally to deliver services
  • Leads internal collaboration sessions to ensure quality assurance and control during the planning and implementation
  • Responsible for owning and resolving a wide range of standard and non-standard client requests and account issues
  • Independently proposes, develops and leads cross functional solutions to solve highly complex or non-standard client requests with minimal guidance
  • Understands clients’ global footprint and contractual agreements
  • Promotes and ensures contract adherence
  • Collaborates with existing clients to gather and understand clients’ requirements for add-on services
  • Professionally interacts with clients, building strong relationships
  • Educates and orients clients in Equinix policies and procedures and client facing support and ordering systems
  • Conducts client meetings and Quarterly Business Reviews, preparing reports and presentations as needed
  • Provides international project management leadership
  • Creates and presents executive summaries at the end of each client project highlighting key contributors, lessons learned and applied and successes
  • Develops and maintains expertise on Equinix products and services and demonstrates knowledge of data centres including tour certifications as appropriate
  • Develops and builds strong relationships with Sales, Operations and other cross functional teams
  • Collaborates with Marketing to identify potential clients for case studies for Equinix
  • Provides client representation and participation on advisory boards and internal corporate initiatives that may impact clients
  • Provides coverage for Manager when required
  • Able to mentor, guide and escalate items for CSMs on Manager’s behalf

Qualifications

  • Fluent in German and English required
  • Degree level qualification, preferably in a technical subject, or equivalent experience
  • Excellent written and verbal communication skills are essential
  • Proven solid years of experience in a CSM equivalent role
  • Experience in a high pressure, customer facing role
  • Proven track record in building positive relationships with clients
  • Experience in a technical industry; preferably IT, telecommunications or data centres
  • Must be able to travel both domestically and internationally

Our offer

  • Employment in a stable company with an established position in the market
  • Possibility to work within fast growing world’s 500 Fortune digital infrastructure company
  • Challenging job in a dynamic, professional, international and multicultural environment
  • Possibility to participate in company sponsored trainings package
  • Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention
  • Paid employee referral program
  • Opportunity to work in supportive, inclusive environment with People-Centric Culture
  • Competitive salary and yearly bonus as well as a well-defined career path shaped to the individuals career focus & priorities
  • Attractive benefits package

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Responsibilities
  • Supporting Strategic HQ’d German accounts – large MRR and multi-country deployments
  • Manages new and existing complex client installations, working cross functionally to deliver services
  • Leads internal collaboration sessions to ensure quality assurance and control during the planning and implementation
  • Responsible for owning and resolving a wide range of standard and non-standard client requests and account issues
  • Independently proposes, develops and leads cross functional solutions to solve highly complex or non-standard client requests with minimal guidance
  • Understands clients’ global footprint and contractual agreements
  • Promotes and ensures contract adherence
  • Collaborates with existing clients to gather and understand clients’ requirements for add-on services
  • Professionally interacts with clients, building strong relationships
  • Educates and orients clients in Equinix policies and procedures and client facing support and ordering systems
  • Conducts client meetings and Quarterly Business Reviews, preparing reports and presentations as needed
  • Provides international project management leadership
  • Creates and presents executive summaries at the end of each client project highlighting key contributors, lessons learned and applied and successes
  • Develops and maintains expertise on Equinix products and services and demonstrates knowledge of data centres including tour certifications as appropriate
  • Develops and builds strong relationships with Sales, Operations and other cross functional teams
  • Collaborates with Marketing to identify potential clients for case studies for Equinix
  • Provides client representation and participation on advisory boards and internal corporate initiatives that may impact clients
  • Provides coverage for Manager when required
  • Able to mentor, guide and escalate items for CSMs on Manager’s behal
Customer Success Manager 3 - German Speaking at Equinix
Frankfurt am Main, Hessen, Germany - Full Time
Skills Needed
Communication Skills, Telecommunications, English, High Pressure
Specialization
A technical subject or equivalent experience
Qualification
Graduate
Enterprise Account Executive - Germany at Saviynt
Home Office, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Junior Market Researcher Innovation at Ipsos
Amsterdam, Noord-Holland, Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Director of Growth at Dealfront
Home Office, Nordrhein-Westfalen, Germany - Full Time
Skills Needed
Continuous Improvement, B2b, Management Skills
Qualification
Graduate
Office Manager & Content Creator at Avaus
116 28 Stockholm, Stockholms län, Sweden - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Product Manager at Thimble
Remote, Oregon, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Direct Sales Executive at Assist Card
Panamá, Provincia de Panamá, Panama - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Lead DevOps Engineer-SaaS Platform at Aravo Solutions Inc
Austin, Texas, USA - Full Time
Skills Needed
Computer Science, Java, Spring Boot, Logging, It, Jenkins, Oracle, Information Technology, New Relic, Data Flow, Rackspace, Azure, Security, Ease, History, Analytical Skills, Aws, Teamcity
Specialization
Computer Science, Information Technology, Technology
Qualification
Graduate
Experience Required
Minimum 3 year(s)
VP, Enterprise Data Science at Macys
Johns Creek, GA 30097, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 15 year(s)
AWS DATA ENGINEER at BTree Solutions Inc
Reston, VA 20191, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
QA Lead at Bell Building Projects Ltd
Glasgow, Scotland, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Specialization
A construction-related discipline
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Engineering Graduate at ABP Food Group
Limerick, County Limerick, Ireland - Full Time
Skills Needed
Industrial Experience, Food Industry
Specialization
Engineering
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Accounts Payable Specialist - 12 Month FTC at PE Global
Cork, County Cork, Ireland - Full Time
Skills Needed
Fusion, Oracle Financials, Analytical Skills
Specialization
Relevant certificate/diploma (e.g. accounting finance).
Qualification
Trade Certificate
Experience Required
Minimum 3 year(s)
Lead Operations Manager - AI at Stepful
New York, New York, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 7 year(s)
Area Manager at Hickorys Smokehouse
Leeds LS16 7PH, , United Kingdom - Full Time
Skills Needed
Teams
Qualification
Graduate
Sr. Associate/ Principal Associate - Clinical Trial Quality Representative at Eli Lilly
Cork, County Cork, Ireland - Full Time
Skills Needed
Management Skills, Interpersonal Skills
Specialization
A science/technology/health care related field or equivalent work experience
Qualification
Graduate
Analyst - Corporate (Creative Services) at PJT Partners
London, England, United Kingdom - Full Time
Skills Needed
Email, Typography, Graphic Design, Communication Skills, Design Skills, Excel, It, Management Skills, Powerpoint, Presentation Skills, Design, Addition, Art
Qualification
Graduate
Systems Electrical Engineer at Urenco
Eunice, NM 88231, USA - Full Time
Skills Needed
Systems Engineering
Specialization
Electrical, Electrical Engineering, Engineering
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Engineer II, Engineer III or Senior Engineer at EAST KENTUCKY POWER COOPERATIVE
Winchester, Kentucky, USA - Full Time
Skills Needed
Asset Management, Data Analysis, Interpersonal Skills, Conflict, Contract Requirements, Power Generation, Communication Skills, Instructions, Microsoft Office, Engineering Drawings, Business Applications, Business Acumen
Specialization
Mechanical engineering will be given preference
Qualification
Graduate
Assistant ITSO (Information Technology Security Officer) at ITCAN Pte Ltd
Singapore, Southeast, Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
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