DIRECTOR, SHARED SUPPORT SERVICES

Mississauga, Canada
Job ID JR0133145
Category Business Process Consultant (Six Sigma), Business & Strategy

Post Date Jul. 15, 2025
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

JOB SUMMARY

The Director, Shared Support Services is a critical leadership role within McKesson Canada’s Specialty Health division, responsible for delivering strategic and operational support to accelerate business performance. Reporting to the Vice President, Strategic Execution & Operational Excellence, this leader acts as a trusted business partner, enabling data-driven decision-making and unlocking value for McKesson and its biopharma and provider customers.
This position leads a diverse, multidisciplinary team across Contract Management, Training, and Operations Support, and is accountable for fostering a high-performance culture, driving operational excellence, and aligning initiatives with Specialty Health’s broader strategic roadmap. Success in this role depends on strong cross-functional collaboration, strategic insight, and a relentless focus on continuous improvement.
Location: 2300 Meadowvale Blvd, Mississauga, ON
Work Arrangement:This is ahybrid positionrequiring candidates to workon-site at least 2 days per weekat our designated office location. The remaining days may be worked remotely, subject to team and business needs.

Minimum Qualifications

• Bachelor’s degree in a relevant field is required; MBA or Master’s degree is highly preferred.
• 10+ years of progressive experience ideally in the healthcare or biopharmaceutical industry, experience with patient support programs, pharmacy operations, or specialty healthcare is a strong asset

Strategic Leadership & People Management

• Lead, develop, and empower the Shared Support Services team, creating a culture of accountability, innovation, and continuous learning.
• Promote a collaborative, customer-centric mindset that aligns with McKesson’s mission and long-term goals.

Contract Management, Billing Compliance & Risk Oversight

• Provide strategic direction to the Contract Management function, ensuring efficiency, compliance, and alignment with business needs.
• Lead the evolution of a Contract Management Centre of Excellence to standardize processes, embed best practices, and improve cycle times.
• Establish and maintain a robust billing compliance framework, ensuring that contract terms—such as service fees, billing triggers, and pricing changes—are accurately implemented and auditable
• Partner with Legal, Finance, and Operational leaders to manage contractual risks and ensure adherence to regulatory requirements.
• Oversee development and maintenance of dashboards and tracking systems for monitoring contract performance and compliance KPIs.
• Provide strategic guidance and support to business units on complex contract negotiations, renewals, and escalations.

Training Strategy & Capability Building

• In partnership with the Senior Manager, lead the development and execution of enterprise-aligned training strategies to support organizational transformation and operational excellence.
• Collaborate with business units to identify training needs and deliver scalable, role-specific learning solutions.
• Ensure training content and delivery methods are modern, engaging, and measurable— leveraging digital platforms, blended learning, and performance analytics.
• Champion a culture of learning and development across Specialty Health, enabling teams to adapt to evolving business priorities and customer expectations.

Operational Excellence & Performance Enablement

• Oversee the development and governance of standard operating procedures (SOPs) across project management, change control, and documentation.
• Establish performance measurement frameworks using tools like Power BI to enhance visibility, track outcomes, and drive accountability.
• Lead audit readiness efforts by ensuring documentation, processes, and controls are in place and aligned with internal and external audit requirements; partner with cross-functional teams to proactively identify and address audit risks and support timely resolution of findings.
• Oversight and maintenance of business continuity plans for Specialty Health, ensuring operational resilience and preparedness in the face of disruptions.

Business Partnership & Cross-Functional Engagement

• Act as a strategic advisor to Specialty Health verticals, supporting priority initiatives and driving execution at pace.
• Build strong partnerships with Finance, Quality, and other corporate functions to ensure integration, alignment, and shared success.
• Work closely with senior leadership to continuously adapt support services to meet the evolving needs of the business and its customers.

Minimum Qualifications

• Bachelor’s degree in a relevant field is required; MBA or Master’s degree is highly preferred.
• 10+ years of progressive experience ideally in the healthcare or biopharmaceutical industry, experience with patient support programs, pharmacy operations, or specialty healthcare is a strong asset.

Key Competencies

• Proven leadership and people management capabilities with a strong track record of building high performing, engaged teams.
• Experienced in applying advanced principles, theories, and concepts to complex business settings with competing priorities.
• Recognized expertise in manufacturer-facing analytics and data-driven strategies, preferably in the healthcare sector.
• Works under consultative direction toward predetermined long-range targets. Capable of proactively learning new concepts and software quickly.
• Strong interpersonal skills, highly people oriented; excels in a team environment.
• Creative problem solver with strong ability to collaborate with various stakeholders
• Excellent communication and interpersonal skills; results orientated, passionate and driven to succeed.
• Ability to develop and facilitate high quality presentations.
• Ability to approach issues from several perspectives, summarizing data to draw a conclusion, excellent analytical skills.
• Advanced knowledge of the MS Office products (Excel, Power BI, PowerPoint, Word) and hands-on experience with Power BI

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,