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Customer Technical Services Analyst II at Mastercard
pune, maharashtra, India - Full Time
Skills Needed
Customer Service, Technical Knowledge, Communication, Team Player, Detail Oriented, Proactive, Relationship Management, Collaboration, Organizational Skills, Prioritization, Sql, Oracle, Api, Xml, Case Management, Problem Solving
Specialization
A bachelor's degree in Information Technology, Computer Science, or a related field is required, along with a minimum of 3 years of experience in a related field. Candidates should possess strong communication skills and a good technical aptitude.
Experience Required
Minimum 2 year(s)
Associate IPD - Patient Care Services at artemismed
, , India - Full Time
Skills Needed
Product Knowledge, Communication Skills, Stress Management Skills, Customer Relations Management Skills, Software Handling Skills, Team Leadership, Attention To Detail, Result Oriented, Feedback Management, Operational Monitoring, Grievance Handling, Cost Control, Patient Coordination, Training And Mentoring, Adherence To Policies, Time Management
Specialization
Candidates should have a graduate degree and preferably 2-3 years of experience in the healthcare or service industry. Strong knowledge of hospital systems, interpersonal skills, and the ability to manage customer relations are essential.
Experience Required
Minimum 2 year(s)
CAD Operator-Engineering Plan Services at FM GESTIONE ALBERGHIERE
Johnston, Rhode Island, United States - Full Time
Skills Needed
Cad Software, Detail Oriented, Communication Skills, Analytical Skills, Organizational Skills, Problem Solving Skills, Interpersonal Skills, Time Management, Technical Aptitude, Drafting Principles, Ms Office, Gis Principles, Arcgis Software, Mapping, Spatial Analysis, Database Management
Specialization
Candidates should have proven experience and proficiency in CAD software, with a minimum of a high school diploma. Strong verbal and written communication skills, along with good analytical and organizational skills, are essential.
Experience Required
Minimum 2 year(s)
Coordinator, Client Delivery Services at BAKER TILLY ADVISORY GROUP LP
Los Angeles, CA 90025, USA - Full Time
Skills Needed
Thinking Skills, Star, Salesforce
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Assistant Director of Library Services at Town of WeymouthPublic Libraries
East Weymouth, MA 02189, USA - Full Time
Skills Needed
Office Equipment, Writing, Life Insurance, Health Insurance, Ease, Materials, Data Analysis, Vision Insurance, Evaluation Tools, Dental Insurance, Library Science
Specialization
Professional library work demonstrated successful supervisory experience required
Qualification
Graduate
Experience Required
Minimum 5 year(s)
EMEA Managed Services Delivery Leader at NetApp
Remote, Scotland, United Kingdom - Full Time
Skills Needed
C Suite, Interpersonal Skills, Pipeline Management, Capacity Management, Netapp, Storage Management, Working Environment, Matrix Management, Demand, Iso, Crm Software, Conflict Resolution, Presentation Skills, Customer Experience, Mediation, Collaboration, Itil
Specialization
Business information technology or a related field is preferred
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Senior Director of Engagement Services at ECS4KIDS
Jacksonville, Florida, United States - Full Time
Skills Needed
Head Start Experience, Interpersonal Skills, Communication Skills, Change Management, Program Planning, Operations, Evaluation, Management Information Systems, Problem Solving, Data Analysis, Budget Management, Negotiation, Conflict Resolution, Microsoft Office, Supervision, Professional Development
Specialization
Candidates must be a licensed mental health professional with at least three years of clinical experience, preferably with knowledge of serving young children and their families. Head Start experience is required, along with excellent interpersonal and communication skills.
Experience Required
Minimum 5 year(s)
Career Transition Services Specialist at Alternate Perspectives Inc
New Orleans, LA 70118, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Human services psychology counseling education or related fields
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Clinical Services Director - Cambridge at Welbeck Health Partners
London, England, United Kingdom - Full Time
Skills Needed
Clinical Services, Regulatory Compliance, Subject Matter Experts, Patient Care
Qualification
Graduate
Technical Services Mechanical Engineer at Airbus Operations Limited
Broughton, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Senior Manager, Professional Services at Launchdarkly Ltd
, , United States - Full Time
Skills Needed
Team Leadership, Customer Engagement, Program Design, Pre Sales, Cross Functional Collaboration, Business Performance, Consulting, Technical Excellence, Analytical Mindset, Communication Skills, Project Management, Software Delivery, Devops, Ci/Cd, Feature Management, Progressive Delivery
Specialization
Candidates should have 12+ years of experience in Professional Services with at least 3 years in a leadership role. A strong commercial acumen and the ability to mentor sales teams on services-led selling are essential.
Experience Required
Minimum 10 year(s)
Electrical Building Services Engineer at Durham University
Durham, England, United Kingdom - Full Time
Skills Needed
Electrical Engineering, Project Management, Technical Knowledge, Communication Skills, Digital Competence, Problem Solving, Health And Safety Knowledge, Compliance Knowledge, Customer Service, Team Collaboration, Report Writing, Design Development, Risk Assessment, Budget Management, Stakeholder Engagement, Service Improvement
Specialization
Candidates must have an HNC/D in an electrical building services or engineering-related discipline and experience in an electrical supervisory or technical manager role. Essential skills include sound technical knowledge, excellent communication skills, and a commitment to professional development.
Experience Required
Minimum 5 year(s)
Electrical Building Services Engineer at Durham University
Durham, England, United Kingdom - Full Time
Skills Needed
Electrical Engineering, Project Management, Technical Knowledge, Communication Skills, Digital Competence, Problem Solving, Health And Safety Knowledge, Compliance Knowledge, Customer Service, Team Collaboration, Risk Assessment, Technical Reporting, Design Development, Budget Management, Stakeholder Engagement, Service Improvement
Specialization
Candidates must have an HNC/D in an electrical building services or engineering-related discipline and experience in an electrical supervisory or technical manager role. Essential skills include sound technical knowledge, excellent communication, and strong digital competence.
Experience Required
Minimum 5 year(s)
Customer Services Advisor - Washington at HM Revenue and Customs
Washington, England, United Kingdom - Full Time
Skills Needed
Norway
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Quantity Surveyor (Building Services) at Ernest Gordon Recruitment Limited
Manchester, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Guest Services Associate 11.00 Hourly at ZMC Hotels, LLC
, Alabama, United States - Full Time
Skills Needed
Highly Organized, Guest Service, Communication Skills, Team Leadership, Computational Ability, Computer Skills
Specialization
Candidates must possess good communication skills and a thorough knowledge of guest service. Basic computational and computer skills are also required.
Operations Supervisor - Well Services at Weatherford Turkey
, , Algeria - Full Time
Skills Needed
Thru Tubing, Fishing, Milling, Plugs, Packers, Communication, Leadership, Hse Standards, Risk Management, Organizational Skills, Personnel Management, Problem Solving, Technical Guidance, Operational Excellence, Logistics Coordination, Client Facing Skills
Specialization
Candidates should have 5-10 years of experience in Thru Tubing or Well Services operations, with a background in Engineering or Technical Management preferred. Fluency in English and French is required, and prior experience with Weatherford tools is advantageous.
Experience Required
Minimum 5 year(s)
Chargé de travaux services nucléaires at Emerson autotmotive
Cernay, Grand Est, France - Full Time
Skills Needed
Maintenance, Nuclear Safety, Quality Assurance, Instrumentation, Mechanical Skills, Team Coordination, Logistics, Radioprotection, Problem Solving, Client Focus, Technical Expertise, Documentation, Initiative, Continuous Improvement, Diagnostic Analysis, Compliance
Specialization
Candidates should have a Bac +2 or equivalent experience, with skills in mechanics, instrumentation, and English proficiency. Additional qualifications in nuclear safety and experience in nuclear power plants are preferred.
Experience Required
Minimum 2 year(s)
Director - Global Shareholder Services at Franklin Templeton
St. Petersburg, Florida, United States - Full Time
Skills Needed
Transfer Agency, Fund Administration, Financial Operations, Mutual Fund Operations, Shareholder Servicing, Regulatory Frameworks, Cross Functional Team Leadership, Process Improvements, Analytical Skills, Communication Skills, Stakeholder Management, Digital Transformation, Customer Centric Culture, Vendor Relationship Management
Specialization
Candidates should have a bachelor's degree in Finance, Business Administration, or a related field, with 10+ years of experience in Transfer Agency or financial operations. A deep understanding of mutual fund operations and strong leadership skills are essential.
Experience Required
Minimum 10 year(s)
AP Cards & Concur Services Coordinator at Kiewit Corporation
Omaha, NE 68131, USA - Full Time
Skills Needed
Matching, Overtime, Excel, Life Insurance, Communication Skills, Customer Service, Microsoft Outlook
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Customer Technical Services Analyst II at Mastercard
pune, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Technical Knowledge, Communication, Team Player, Detail-Oriented, Proactive, Relationship Management, Collaboration, Organizational Skills, Prioritization, SQL, Oracle, API, XML, Case Management, Problem Solving

Industry

IT Services and IT Consulting

Description
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Customer Technical Services Analyst II Job Overview: Part of the Global Customer Service organization providing superior support to Mastercard customers. This position requires excellent customer facing skillsets in both phone and written communication channels. The role will also be responsible for capturing detailed and specific technical aspects to raise awareness to Level 2 support teams to help resolve customer or internal issues while ensuring superior customer experiences. Some of the major accountabilities are, but not limited to the following: · Provide customer service to our customers and business partners while managing daily workflow coordination in our case management system · Act as the front line liaison to our customers and business partners in a support role documenting key issues/requirements on support cases; ensure proper resolution is provided · Provide excellent customer support experience in a timely fashion · Ability to work in fast paced environment when there are critical situations · Capable of understanding basic technical principles across various technology platforms · Collaborate across teams ensuring consistency and clarity is understood and documented · Obtain a great knowledge of Mastercard systems · Accountabilities will include some but not necessarily all based upon specific role: · Provide support to customers (external and internal) · Manage support cases by ensuring timely updates are provided to impacted user · Execute research tasks to identify resolution · Hold customer conference calls to review open/ongoing issues · Perform test cases on platform changes · Partner with Level 2 teams to discuss and advocate customer challenges seeking resolution Education: · Bachelor’s degree in Information Technology, Computer Science, or Management · Information Systems or equivalent combination of relevant experience and education. Knowledge / Experience: · Minimum 3 years of experience in related field · Good technical knowledge and capability/aptitude · Communication across and up an organization · Demonstration of MC Core Competencies Skills/ Abilities: · High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities · Must be a team player, detail-oriented, proactive and have the ability to function under pressure in an independent environment; possess leadership initiative and self-motivation to drive results · Ability to work with global business partners/customers at all levels within the organization demonstrating strong communication skills (both verbal and written) · Possess strong relationship management, collaboration, organizational and prioritization skills with a sense of urgency Additional skills: Microsoft Office (Outlook), Preferred Skills: SQL, Oracle environments; experience in understanding of database query management, capable of understanding API/XML messages Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.
Responsibilities
Provide superior support to Mastercard customers and manage daily workflow coordination in the case management system. Act as the front line liaison to customers, documenting key issues and ensuring timely resolution.
Customer Technical Services Analyst II at Mastercard
pune, maharashtra, India - Full Time
Skills Needed
Customer Service, Technical Knowledge, Communication, Team Player, Detail Oriented, Proactive, Relationship Management, Collaboration, Organizational Skills, Prioritization, Sql, Oracle, Api, Xml, Case Management, Problem Solving
Specialization
A bachelor's degree in Information Technology, Computer Science, or a related field is required, along with a minimum of 3 years of experience in a related field. Candidates should possess strong communication skills and a good technical aptitude.
Experience Required
Minimum 2 year(s)
Associate IPD - Patient Care Services at artemismed
, , India - Full Time
Skills Needed
Product Knowledge, Communication Skills, Stress Management Skills, Customer Relations Management Skills, Software Handling Skills, Team Leadership, Attention To Detail, Result Oriented, Feedback Management, Operational Monitoring, Grievance Handling, Cost Control, Patient Coordination, Training And Mentoring, Adherence To Policies, Time Management
Specialization
Candidates should have a graduate degree and preferably 2-3 years of experience in the healthcare or service industry. Strong knowledge of hospital systems, interpersonal skills, and the ability to manage customer relations are essential.
Experience Required
Minimum 2 year(s)
CAD Operator-Engineering Plan Services at FM GESTIONE ALBERGHIERE
Johnston, Rhode Island, United States - Full Time
Skills Needed
Cad Software, Detail Oriented, Communication Skills, Analytical Skills, Organizational Skills, Problem Solving Skills, Interpersonal Skills, Time Management, Technical Aptitude, Drafting Principles, Ms Office, Gis Principles, Arcgis Software, Mapping, Spatial Analysis, Database Management
Specialization
Candidates should have proven experience and proficiency in CAD software, with a minimum of a high school diploma. Strong verbal and written communication skills, along with good analytical and organizational skills, are essential.
Experience Required
Minimum 2 year(s)
Coordinator, Client Delivery Services at BAKER TILLY ADVISORY GROUP LP
Los Angeles, CA 90025, USA - Full Time
Skills Needed
Thinking Skills, Star, Salesforce
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Assistant Director of Library Services at Town of WeymouthPublic Libraries
East Weymouth, MA 02189, USA - Full Time
Skills Needed
Office Equipment, Writing, Life Insurance, Health Insurance, Ease, Materials, Data Analysis, Vision Insurance, Evaluation Tools, Dental Insurance, Library Science
Specialization
Professional library work demonstrated successful supervisory experience required
Qualification
Graduate
Experience Required
Minimum 5 year(s)
EMEA Managed Services Delivery Leader at NetApp
Remote, Scotland, United Kingdom - Full Time
Skills Needed
C Suite, Interpersonal Skills, Pipeline Management, Capacity Management, Netapp, Storage Management, Working Environment, Matrix Management, Demand, Iso, Crm Software, Conflict Resolution, Presentation Skills, Customer Experience, Mediation, Collaboration, Itil
Specialization
Business information technology or a related field is preferred
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Senior Director of Engagement Services at ECS4KIDS
Jacksonville, Florida, United States - Full Time
Skills Needed
Head Start Experience, Interpersonal Skills, Communication Skills, Change Management, Program Planning, Operations, Evaluation, Management Information Systems, Problem Solving, Data Analysis, Budget Management, Negotiation, Conflict Resolution, Microsoft Office, Supervision, Professional Development
Specialization
Candidates must be a licensed mental health professional with at least three years of clinical experience, preferably with knowledge of serving young children and their families. Head Start experience is required, along with excellent interpersonal and communication skills.
Experience Required
Minimum 5 year(s)
Career Transition Services Specialist at Alternate Perspectives Inc
New Orleans, LA 70118, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Human services psychology counseling education or related fields
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Clinical Services Director - Cambridge at Welbeck Health Partners
London, England, United Kingdom - Full Time
Skills Needed
Clinical Services, Regulatory Compliance, Subject Matter Experts, Patient Care
Qualification
Graduate
Technical Services Mechanical Engineer at Airbus Operations Limited
Broughton, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Senior Manager, Professional Services at Launchdarkly Ltd
, , United States - Full Time
Skills Needed
Team Leadership, Customer Engagement, Program Design, Pre Sales, Cross Functional Collaboration, Business Performance, Consulting, Technical Excellence, Analytical Mindset, Communication Skills, Project Management, Software Delivery, Devops, Ci/Cd, Feature Management, Progressive Delivery
Specialization
Candidates should have 12+ years of experience in Professional Services with at least 3 years in a leadership role. A strong commercial acumen and the ability to mentor sales teams on services-led selling are essential.
Experience Required
Minimum 10 year(s)
Electrical Building Services Engineer at Durham University
Durham, England, United Kingdom - Full Time
Skills Needed
Electrical Engineering, Project Management, Technical Knowledge, Communication Skills, Digital Competence, Problem Solving, Health And Safety Knowledge, Compliance Knowledge, Customer Service, Team Collaboration, Report Writing, Design Development, Risk Assessment, Budget Management, Stakeholder Engagement, Service Improvement
Specialization
Candidates must have an HNC/D in an electrical building services or engineering-related discipline and experience in an electrical supervisory or technical manager role. Essential skills include sound technical knowledge, excellent communication skills, and a commitment to professional development.
Experience Required
Minimum 5 year(s)
Electrical Building Services Engineer at Durham University
Durham, England, United Kingdom - Full Time
Skills Needed
Electrical Engineering, Project Management, Technical Knowledge, Communication Skills, Digital Competence, Problem Solving, Health And Safety Knowledge, Compliance Knowledge, Customer Service, Team Collaboration, Risk Assessment, Technical Reporting, Design Development, Budget Management, Stakeholder Engagement, Service Improvement
Specialization
Candidates must have an HNC/D in an electrical building services or engineering-related discipline and experience in an electrical supervisory or technical manager role. Essential skills include sound technical knowledge, excellent communication, and strong digital competence.
Experience Required
Minimum 5 year(s)
Customer Services Advisor - Washington at HM Revenue and Customs
Washington, England, United Kingdom - Full Time
Skills Needed
Norway
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Quantity Surveyor (Building Services) at Ernest Gordon Recruitment Limited
Manchester, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Guest Services Associate 11.00 Hourly at ZMC Hotels, LLC
, Alabama, United States - Full Time
Skills Needed
Highly Organized, Guest Service, Communication Skills, Team Leadership, Computational Ability, Computer Skills
Specialization
Candidates must possess good communication skills and a thorough knowledge of guest service. Basic computational and computer skills are also required.
Operations Supervisor - Well Services at Weatherford Turkey
, , Algeria - Full Time
Skills Needed
Thru Tubing, Fishing, Milling, Plugs, Packers, Communication, Leadership, Hse Standards, Risk Management, Organizational Skills, Personnel Management, Problem Solving, Technical Guidance, Operational Excellence, Logistics Coordination, Client Facing Skills
Specialization
Candidates should have 5-10 years of experience in Thru Tubing or Well Services operations, with a background in Engineering or Technical Management preferred. Fluency in English and French is required, and prior experience with Weatherford tools is advantageous.
Experience Required
Minimum 5 year(s)
Chargé de travaux services nucléaires at Emerson autotmotive
Cernay, Grand Est, France - Full Time
Skills Needed
Maintenance, Nuclear Safety, Quality Assurance, Instrumentation, Mechanical Skills, Team Coordination, Logistics, Radioprotection, Problem Solving, Client Focus, Technical Expertise, Documentation, Initiative, Continuous Improvement, Diagnostic Analysis, Compliance
Specialization
Candidates should have a Bac +2 or equivalent experience, with skills in mechanics, instrumentation, and English proficiency. Additional qualifications in nuclear safety and experience in nuclear power plants are preferred.
Experience Required
Minimum 2 year(s)
Director - Global Shareholder Services at Franklin Templeton
St. Petersburg, Florida, United States - Full Time
Skills Needed
Transfer Agency, Fund Administration, Financial Operations, Mutual Fund Operations, Shareholder Servicing, Regulatory Frameworks, Cross Functional Team Leadership, Process Improvements, Analytical Skills, Communication Skills, Stakeholder Management, Digital Transformation, Customer Centric Culture, Vendor Relationship Management
Specialization
Candidates should have a bachelor's degree in Finance, Business Administration, or a related field, with 10+ years of experience in Transfer Agency or financial operations. A deep understanding of mutual fund operations and strong leadership skills are essential.
Experience Required
Minimum 10 year(s)
AP Cards & Concur Services Coordinator at Kiewit Corporation
Omaha, NE 68131, USA - Full Time
Skills Needed
Matching, Overtime, Excel, Life Insurance, Communication Skills, Customer Service, Microsoft Outlook
Qualification
Graduate
Experience Required
Minimum 2 year(s)