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End User Support Engineer at Aspire Technology Solutions
Leeds LS15 4LG, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Unified Communications Delivery Engineer at Aspire Technology Solutions
Gateshead NE8 2BJ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Content Marketing Associate at Tier 3 Technology Solutions
Ankeny, IA 50023, USA - Full Time
Skills Needed
Hubspot, Communication Skills, Storytelling, It, Google Docs
Qualification
Graduate
Senior Application Infrastructure Engineer at Topcon Healthcare Solutions
Oulu, Pohjois-Suomi, Finland - Full Time
Skills Needed
Communication Skills, Kubernetes, Security, Teams, Cloud Security, Reliability Engineering
Qualification
Graduate
Event Chef de Partie / Section Chef (m/w/d) für Restauranteröffnung at Schwarz Corporate Solutions
7BF, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Software Robotics Developer at Trinity Workforce Solutions
Singapore 068895, Central, Singapore - Full Time
Skills Needed
Software Systems, Design Principles, Computer Science, Development Tools, Sensor Fusion, Integration Testing, Software Development, Slam, Complex Systems, State Estimation, C++, Integration, Control Theory, Robotics, Ownership, Python, Architecture
Qualification
Phd
Experience Required
Minimum 1 year(s)
Security Program Manager at Continuity Global Solutions
Panamá, Provincia de Panamá, Panama - Full Time
Skills Needed
Oversight, Access, English, Secondary Education, Physical Security, Risk Analysis, Project Teams, Training, Microsoft Office
Qualification
Graduate
Private Cloud & Infrastructure Engineer at Aspire Technology Solutions
Gateshead NE8 2BJ, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Electrical Estimator at CP Management Solutions LTD
United Kingdom, , United Kingdom - Full Time
Skills Needed
Analytical Skills, Communication Skills, Timelines
Qualification
Graduate
HR/Team Administrator at Meraki HR Solutions Limited
Stoke-on-Trent, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Production Maintenance Engineer at Nolan Recruitment Solutions
Haydock, England, United Kingdom - Full Time
Skills Needed
Preventive Maintenance, Working Environment
Qualification
Graduate
Cloud Database Engineer MariaDB – STACKIT (m/w/d) at Schwarz Corporate Solutions
Berlin, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Client Success Specialist - Bilingual (Remote or Local) at RPS Real Property Solutions
Remote, British Columbia, Canada - Full Time
Skills Needed
English, Custom Software, Outlook, Appraisers, Interpersonal Skills, Excel, Teams
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Retail Merchandising Specialist at BDS Connected Solutions LLC
Greenville, NC 27834, USA - Full Time
Skills Needed
Sponsorship, Technology, Ged, Disabilities, Customer Service, Transportation
Qualification
Diploma
Account Executive - Aimtell at DIGITAL MEDIA SOLUTIONS LLC
United States, North Carolina, USA - Full Time
Skills Needed
Retargeting, Ad Tech, Woocommerce, Dental Insurance, Employee Health, Segmentation, Marketing Automation, Collaboration, Negotiation, Shopify, Access, Ecommerce, Vision Insurance, Teamwork, Life Insurance, Presentation Skills, Addition, Customer Retention, Technology
Qualification
Graduate
Experience Required
Minimum 2 year(s)
(Senior) Software Engineer – Marketplace – STACKIT (m/w/d) at Schwarz Corporate Solutions
Heilbronn, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Küchenchef (m/w/d) Restaurant Rötelstraße 35 Berufserfahrene | Neckarsulm at Schwarz Corporate Solutions
74172 Neckarsulm, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
HR/Team Administrator at Meraki HR Solutions Limited
Warwick, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Chemical Engineer at Relucent Plastics Solutions
Erie, CO 80516, USA - Full Time
Skills Needed
Additive Manufacturing, Vision Insurance, Nitinol, Health Insurance, Life Insurance, Metallurgy, Manufacturing Techniques, Regulatory Standards, Dental Insurance, Mechanical Testing, Processing, Material Properties, Analytical Skills, Materials Science
Specialization
Engineering
Qualification
Graduate
Experience Required
Minimum 3 year(s)
SATCOM Technician FSR (OCONUS) at Mission Solutions Group Inc
Remote, Oregon, USA - Full Time
Skills Needed
Computer Skills, Communication Skills, Vendors, Facts, Vsat, Switches, Assembly, English, Decision Making, Telecommunications, Cisco Routers, Outlook, Excel, Analytical Skills
Qualification
Graduate
Experience Required
Minimum 4 year(s)
End User Support Engineer at Aspire Technology Solutions
Leeds LS15 4LG, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

30 Aug, 25

Salary

35000.0

Posted On

30 May, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

ABOUT ASPIRE

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!

INTERVIEW PROCESS

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

  • Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.
  • Successful candidates will be invited to an interview with the Hiring Manager.
  • If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
Responsibilities

ABOUT THE ROLE

We are looking for an End User Support Engineer with a solid technical background and passion for problem-solving to join our End User team based from our Leeds office.
Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer’s needs first. You will be delivering exceptional customer service for cases which have been escalated to you by our 1st line Quick Fix Support Engineers. This could involve fixing a technical fault, answering a query, fulfilling a service request – anything that is needed to allow the user to return to work.
Our ideal candidate would be an experienced engineer, who is an instinctive problem solver and able to drive technical solutions. Strong communication skills will help you to diagnose the customer’s issue and explain technical issues in a way that non-experts can understand.
Efficiency is also important to succeed, as you will be managing a diverse workload.
Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you in diagnosing and fixing customer problems remotely.
Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.

WHAT YOU WILL BE DOING

  • Providing day-to-day IT support for a large and diverse customer base through remote diagnosis, troubleshooting and resolving tickets in relation to issues with the following:
    o Software installation and configuration.
    o Dealing with bespoke client software.
    o Operating system configuration.
    o Local machine performance.

o Hardware builds.

  • Develop and maintain strong working relationships with 1st Line Quick Fix, 3rd Line, Cloud Services and other key stakeholders and teams across the Aspire network.
  • Working to SLA’s for incidents and requests, prioritising and managing workload effectively, managing several open Incidents and requests whilst following existing procedures and best practices.
  • Support continual improvement by identifying opportunities for improvement and efficiency including automation of manual processes.

YOU WILL SUIT THE ROLE IF YOU HAVE

  • Demonstrable knowledge or experience in Technical Support, Service Desk and/ or IT roles.
  • Experience working with IT infrastructure including Active Directory permissions, security, desktops, firewalls, and peripheral equipment such as printers and mobile devices.
  • Strong problem solving and troubleshooting skills with the ability to take action.
  • Excellent communication skills and the ability to build strong relationships with colleagues and customers at all levels, to diagnose issues and resolve issues.
  • Excellent time management, planning and organisational skills to manage and prioritise own tasks and service desk issues in order to manage a diverse workload, exceed customer expectations and deliver results within agreed SLAs.
  • Timely reporting of progress on service desk issues and escalation to 2nd Line as required.
    It is a great opportunity to build on your technical skillset. Ideally, you’ll have a previous working knowledge of the following: Windows operating systems, Active Directory, SCCM, Exchange and Office 365.
    An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful.
End User Support Engineer at Aspire Technology Solutions
Leeds LS15 4LG, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Unified Communications Delivery Engineer at Aspire Technology Solutions
Gateshead NE8 2BJ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Content Marketing Associate at Tier 3 Technology Solutions
Ankeny, IA 50023, USA - Full Time
Skills Needed
Hubspot, Communication Skills, Storytelling, It, Google Docs
Qualification
Graduate
Senior Application Infrastructure Engineer at Topcon Healthcare Solutions
Oulu, Pohjois-Suomi, Finland - Full Time
Skills Needed
Communication Skills, Kubernetes, Security, Teams, Cloud Security, Reliability Engineering
Qualification
Graduate
Event Chef de Partie / Section Chef (m/w/d) für Restauranteröffnung at Schwarz Corporate Solutions
7BF, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Software Robotics Developer at Trinity Workforce Solutions
Singapore 068895, Central, Singapore - Full Time
Skills Needed
Software Systems, Design Principles, Computer Science, Development Tools, Sensor Fusion, Integration Testing, Software Development, Slam, Complex Systems, State Estimation, C++, Integration, Control Theory, Robotics, Ownership, Python, Architecture
Qualification
Phd
Experience Required
Minimum 1 year(s)
Security Program Manager at Continuity Global Solutions
Panamá, Provincia de Panamá, Panama - Full Time
Skills Needed
Oversight, Access, English, Secondary Education, Physical Security, Risk Analysis, Project Teams, Training, Microsoft Office
Qualification
Graduate
Private Cloud & Infrastructure Engineer at Aspire Technology Solutions
Gateshead NE8 2BJ, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Electrical Estimator at CP Management Solutions LTD
United Kingdom, , United Kingdom - Full Time
Skills Needed
Analytical Skills, Communication Skills, Timelines
Qualification
Graduate
HR/Team Administrator at Meraki HR Solutions Limited
Stoke-on-Trent, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Production Maintenance Engineer at Nolan Recruitment Solutions
Haydock, England, United Kingdom - Full Time
Skills Needed
Preventive Maintenance, Working Environment
Qualification
Graduate
Cloud Database Engineer MariaDB – STACKIT (m/w/d) at Schwarz Corporate Solutions
Berlin, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Client Success Specialist - Bilingual (Remote or Local) at RPS Real Property Solutions
Remote, British Columbia, Canada - Full Time
Skills Needed
English, Custom Software, Outlook, Appraisers, Interpersonal Skills, Excel, Teams
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Retail Merchandising Specialist at BDS Connected Solutions LLC
Greenville, NC 27834, USA - Full Time
Skills Needed
Sponsorship, Technology, Ged, Disabilities, Customer Service, Transportation
Qualification
Diploma
Account Executive - Aimtell at DIGITAL MEDIA SOLUTIONS LLC
United States, North Carolina, USA - Full Time
Skills Needed
Retargeting, Ad Tech, Woocommerce, Dental Insurance, Employee Health, Segmentation, Marketing Automation, Collaboration, Negotiation, Shopify, Access, Ecommerce, Vision Insurance, Teamwork, Life Insurance, Presentation Skills, Addition, Customer Retention, Technology
Qualification
Graduate
Experience Required
Minimum 2 year(s)
(Senior) Software Engineer – Marketplace – STACKIT (m/w/d) at Schwarz Corporate Solutions
Heilbronn, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Küchenchef (m/w/d) Restaurant Rötelstraße 35 Berufserfahrene | Neckarsulm at Schwarz Corporate Solutions
74172 Neckarsulm, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
HR/Team Administrator at Meraki HR Solutions Limited
Warwick, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Chemical Engineer at Relucent Plastics Solutions
Erie, CO 80516, USA - Full Time
Skills Needed
Additive Manufacturing, Vision Insurance, Nitinol, Health Insurance, Life Insurance, Metallurgy, Manufacturing Techniques, Regulatory Standards, Dental Insurance, Mechanical Testing, Processing, Material Properties, Analytical Skills, Materials Science
Specialization
Engineering
Qualification
Graduate
Experience Required
Minimum 3 year(s)
SATCOM Technician FSR (OCONUS) at Mission Solutions Group Inc
Remote, Oregon, USA - Full Time
Skills Needed
Computer Skills, Communication Skills, Vendors, Facts, Vsat, Switches, Assembly, English, Decision Making, Telecommunications, Cisco Routers, Outlook, Excel, Analytical Skills
Qualification
Graduate
Experience Required
Minimum 4 year(s)
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