Our client has a permanent vacancy for a Sales Operations & CRM System Lead; overseeing and optimising their CRM, providing valuable insights and analysis to help enhance the productivity and efficiency of their sales teams.
You’ll own and maintain data integrity and be responsible for mapping our sales processes.

REQUIREMENTS:

· Degree or HNC/D in Business Administration, information management or related field.
· Experience in Sales Operations, Sales data analysis or similar.
· Experience with producing power BI data and reporting dashboards.
· Proficiency with CRM systems and sales analysis.
· Strong communication and presentation skills.
· Basic/ intermediate commercial understanding of business.
· Ability to work independently and manage time.

CRM Management: Oversee and maintain, the development and utilisation of the CRM across
the company. Ensuring data accuracy, correct coding, and usability.
Reporting & Analytics: Managing the development and maintenance of BI reporting. Using
this platform to provide insights to support decision-making.
Forecasting & Budgeting: Managing sales forecasting and budgeting processes.
Training and Support: Provide training and the supporting material to the sales teams on tools
and processes.
Performance Metrics: Using objectives and key results to measure effectiveness of sales
operations initiatives.
Management insights: provide insights on customer behaviour product sales gaps and pricing
anomalies.