About the job

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Challenge yourself to support our people through expert advice and efficient travel services
• Together we’ll achieve a seamless experience that keeps our workforce moving
• 12 month fixed term, full-time opportunity located at Qantas Corporate Campus in Mascot
• ASU level 5
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Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an always evolving industry.

At Qantas, our people are central to everything we do. As one of the world’s leading airlines, we pride ourselves on delivering exceptional service not just to our customers, but also to the dedicated employees who help make it all possible. Our People Services team plays a vital role in supporting our workforce across the Qantas Group, and the Staff and Duty Travel team is a key part of that mission—ensuring our employees have access to seamless, reliable travel experiences.

As a Consultant Staff and Duty Travel team you will be responsible for responding to all incoming Qantas Group employee and business manager queries received in relation to staff and duty travel benefits as well as create, manage and refund Qantas and interline bookings as required. You will provide an exceptional level of service and knowledge of the Staff Travel and Duty Travel Program Conditions and help drive a continuous improvement culture.

You’ll Have

• A Fares & Ticketing Certificate (IATA Fares and Ticketing 1 & 2) or relevant tertiary qualification.
• Previous airline industry experience in reservations and ticketing.
• Strong familiarity with airline reservation systems – Amadeus is highly regarded.
• Proven ability to deliver outstanding customer service, ideally in a contact centre environment.
• Exceptional communication skills, both verbal and written.
• A keen eye for detail and a methodical, accurate approach.
• Solid problem-solving skills and the ability to juggle multiple priorities.
• Proficiency in Microsoft Office and experience with workforce systems.
• A commitment to confidentiality and professionalism in all interactions.