At Four Points by Sheraton Perth, we believe great stays start with excellent people. We're looking for a Front Office Manager who thrives on creating exceptional guest experiences, leading from the front, and building a high-performing team.

This is a hands-on leadership role responsible for the day-to-day operation of the Front Office Department. You'll drive service excellence, develop team capability, own guest satisfaction outcomes, and ensure the smooth operation of a busy hotel environment. What You'll Be Responsible For

- Leading and developing the Front Office team to deliver outstanding guest experiences.

- Managing daily Front Office operations, including arrivals, departures, room inventory and guest services.

- Driving guest satisfaction, associate engagement, service recovery and Marriott brand standards.

- Coaching, mentoring and developing associates to achieve their full potential.

- Partnering with Housekeeping, Food & Beverage, Sales and Revenue teams to deliver seamless hotel operations.

- Managing departmental performance, labour productivity and operational KPIs.

What We're Looking For

We're interested in capability, leadership and potential. The ideal candidate will bring:

- Proven leadership experience within a hotel Front Office environment.

- Solid guest service and problem-solving skills, with the confidence to manage escalated guest situations.

- Experience using Property Management Systems, preferably Opera Cloud, Opera or similar platforms.

- Strong organisational skills and the ability to perform under pressure in a fast-paced environment.

- A cooperative leadership style with a passion for developing people and building engaged teams.

Non-Negotiables

- Full, unrestricted Australian working rights.

- Availability to work a rotating 24/7 roster, including weekends and public holidays.

- Previous experience leading a Front Office team within a hotel operation at a management capacity.