Commercial & Financial

• Support the hotel in achieving revenue and profitability targets.
• Maximise opportunities for room upgrades and additional hotel services.
• Monitor Front Office revenue, payments and financial procedures.
• Minimise errors, refunds and discrepancies.
• Work closely with the Reservations teams to optimise occupancy and room revenue.
• Understand key hotel performance indicators and use them to improve operational performance.

Compliance & Standards

• Ensure compliance with health & safety, fire safety and security procedures.
• Follow all company and Marriott policies and procedures.
• Ensure GDPR and guest confidentiality requirements are maintained.
• Maintain accurate records and complete required Front Office documentation.
• Ensure appropriate procedures are followed for incidents, emergencies and safeguarding.

Key Skills & Experience

The successful candidate will ideally have:

• Previous experience in a Front Office Manager, Assistant Front Office Manager or senior Front Office position within a hotel.
• Strong knowledge of hotel Front Office operations.
• Experience managing, motivating and developing a team.
• Excellent communication and interpersonal skills.
• A genuine passion for hospitality and delivering exceptional guest experiences.
• Strong organisational and problem-solving skills.
• The ability to remain calm and professional under pressure.
• Good financial and commercial awareness.
• Experience with hotel PMS systems; Opera experience would be advantageous.
• Knowledge of Marriott systems and brand standards would be beneficial.
• Flexibility to work evenings, weekends and bank holidays when required.

Personal Qualities

We are looking for someone who is:

• Guest-focused and passionate about hospitality.
• Confident and approachable, with a visible leadership style.
• Organised and proactive.
• Positive and energetic.
• A strong communicator.
• Fair and consistent when managing people.
• Commercially aware and focused on achieving results.
• Able to lead by example and take ownership of issues.
• Comfortable working in a busy, fast-paced city-centre hotel environment.

What We Offer

• The opportunity to lead the Front Office operation at Aloft by Marriott Manchester City Centre.
• A dynamic and fast-paced working environment.
• Career development and training opportunities within Dean Street Management
• Marriott employee benefits and discounts.
• A supportive and professional management team.
• The opportunity to make a real impact on guest satisfaction and hotel performance.

Pay: £36,000.00 per year

Work Location: In person

Commercial & Financial

• Support the hotel in achieving revenue and profitability targets.
• Maximise opportunities for room upgrades and additional hotel services.
• Monitor Front Office revenue, payments and financial procedures.
• Minimise errors, refunds and discrepancies.
• Work closely with the Reservations teams to optimise occupancy and room revenue.
• Understand key hotel performance indicators and use them to improve operational performance.

Compliance & Standards

• Ensure compliance with health & safety, fire safety and security procedures.
• Follow all company and Marriott policies and procedures.
• Ensure GDPR and guest confidentiality requirements are maintained.
• Maintain accurate records and complete required Front Office documentation.
• Ensure appropriate procedures are followed for incidents, emergencies and safeguarding.

Key Skills & Experience

The successful candidate will ideally have:

• Previous experience in a Front Office Manager, Assistant Front Office Manager or senior Front Office position within a hotel.
• Strong knowledge of hotel Front Office operations.
• Experience managing, motivating and developing a team.
• Excellent communication and interpersonal skills.
• A genuine passion for hospitality and delivering exceptional guest experiences.
• Strong organisational and problem-solving skills.
• The ability to remain calm and professional under pressure.
• Good financial and commercial awareness.
• Experience with hotel PMS systems; Opera experience would be advantageous.
• Knowledge of Marriott systems and brand standards would be beneficial.
• Flexibility to work evenings, weekends and bank holidays when required.

Personal Qualities

We are looking for someone who is:

• Guest-focused and passionate about hospitality.
• Confident and approachable, with a visible leadership style.
• Organised and proactive.
• Positive and energetic.
• A strong communicator.
• Fair and consistent when managing people.
• Commercially aware and focused on achieving results.
• Able to lead by example and take ownership of issues.
• Comfortable working in a busy, fast-paced city-centre hotel environment.

What We Offer

• The opportunity to lead the Front Office operation at Aloft by Marriott Manchester City Centre.
• A dynamic and fast-paced working environment.
• Career development and training opportunities within Dean Street Management
• Marriott employee benefits and discounts.
• A supportive and professional management team.
• The opportunity to make a real impact on guest satisfaction and hotel performance.

Pay: £36,000.00 per year

• Work Location: In person