At Riverty, you’re not just stepping into a role — you’re stepping into the driver’s seat of our customer service transformation. You’ll lead with vision, connect business ambitions with cutting-edge tech, and bring AI-powered solutions to life. If you thrive on turning strategy into impact, challenging the status quo, and inspiring teams to deliver their best, this is where you’ll make it happen.

• You take charge of Riverty’s customer service platforms and shape their strategic roadmap — aligning business goals with IT possibilities across the entire organization
• You set the rules by defining platform governance, configuration standards and performance criteria — and you make smart prioritization calls based on value and feasibility
• You turn ideas into action by translating business needs into concrete delivery plans, estimating technical effort, and steering vendor partnerships to deliver on time and to spec
• You drive innovation through AI and automation — from Microsoft Copilot to chat and voice bots, to Power Automate workflows — while monitoring performance and swiftly removing blockers to keep things running smoothly
• You inspire and lead Product Owners and Configuration Experts working with Microsoft Dynamics, Zendesk, Parloa, and other tools — building a culture of innovation, structured delivery, and strong stakeholder relationships