Location: Toronto, ON, Canada
Date Posted: Jun 27, 2025
Description
At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

• Lead large, complex projects with business and technology teams to deliver solutions aligned to changing business needs and strategies while considering existing End User experience requirements.
• Manage and optimize the Microsoft 365 environment as it relates to architecture and security.
• Accountable and responsible to lead technical discussions and provide recommendations on areas of service improvement and feasibility of technical solutions to ensure business requirements are aligned to solution scope and vision.
• Develop and maintain technology roadmaps to ensure solutions remain leading edge in terms of functionality, security, performance and availability.
• Maintain and optimize On-Premises and Azure Active Directory environments including Group Policies.
• Provide day-to-day engineering support for multiple messaging and collaboration technologies such as Active Directory, Exchange Online, Microsoft Teams, Voice, SharePoint Online and other Office 365 workloads.
• Develop and improve procedures for managing the user endpoint environment. Define company standards to ensure consistent quality and reliability of services.
• Administers systems by actively managing patching, routine maintenance and backups to include the scheduling and execution of related tasks.
• Lead Development and manage AV and Collaboration Room Technology.
• Liaison with appropriate third-party vendors as it relates to end-user computing technology.
• Monitor supporting systems to ensure maximum uptime and availability.
• Participate in the Major Incident Management process as the SME for End-User Engineering.
• Provide after-hours support based on the scheduled rotation.