Join Bendheim, a pioneering force in specialty architectural glass across North America since 1927. As a fourth-generation innovator, we craft and deliver cutting-edge glass solutions to the global design and contracting communities. Our impact is visible in award-winning buildings nationwide, a testament to our relentless commitment to material innovation and exceptional service. At Bendheim, our mission is to transform architectural visions into reality through unparalleled glass solutions. Explore more about us at www.bendheim.com.

DESIRED QUALIFICATIONS:

• Prior customer service experience in a manufacturing capacity is highly desired.
• Strong organizational skills with a proven ability to manage multiple and evolving priorities effectively.
• Proficiency in data entry and demonstrated ability to navigate and learn various computer skills and platforms.
• Excellent communication skills (verbal and written) across various platforms and audiences.
• Proficiency in mathematics, including geometry, demonstrating acute attention to detail.
• Previous experience with AutoCAD is highly advantageous.
• High school diploma or equivalent required; AAS or BA preferred.
  Salary: Competitive compensation package to be discussed during the interview process.
  We offer competitive pay, comprehensive benefits package, and opportunities for career growth. Join our team of dedicated professionals who are committed to providing exceptional customer service.
  Job Type: Full-time
  Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Ability to Commute:

• Wayne, NJ 07470 (Required)

Work Location: In perso

ROLE OVERVIEW:

We’re seeking a motivated, dedicated, and proactive Customer Support Specialist to join our dynamic team. Collaborating with the CS Team, estimation, and production units, this role reports directly to the CS Manager.

KEY RESPONSIBILITIES:

• Engage with customers via phone or in-person to offer product information, process orders, and address concerns.
• Accurately input orders into the ERP system, maintaining meticulous records of customer interactions, inquiries, and actions taken.
• Ensure effective resolution of customer issues by verifying appropriate changes and providing seamless support from order entry to fulfillment.
• Timely address customer complaints, concerns, and inquiries with precision and professionalism.
• Collaborate with Production, Sales, and Engineering teams to resolve major customer issues and ensure optimal customer satisfaction.
• Generate reports and correspondence for management regarding customer-related updates, challenges, and order status.
• Develop a comprehensive understanding of product knowledge, including technical aspects.