Full job description

Tour Guide & Brand Ambassador – Ottawa, ON

Company Overview

Toonie Tours is a fun, customer-focused tourism company that welcomes travelers from around the world through unforgettable tours and experiences. Since 2018, we have grown into one of Canada's highest-rated walking tour companies by putting guests first and delivering authentic, entertaining experiences led by passionate local guides.

Operating in 11 cities across Canada—from Victoria to Québec City—we continue to expand while creating rewarding opportunities for people who love sharing their communities.

Position Overview

Toonie Tours is currently hiring Seasonal Full-Time and Part-Time Walking Tour Guides to join our team in Ottawa.

As a Walking Tour Guide, you will lead groups of 5–30 guests on engaging walking tours while sharing the history, culture, and hidden gems of your city. You'll create memorable experiences through storytelling, exceptional customer service, and your passion for your local community.

This is an employee position offering competitive hourly pay, performance-based earning opportunities, and employee benefits.

Weekend, evening, and holiday availability is preferred throughout the tourism season.

Roles & Responsibilities

• Lead engaging and entertaining walking tours for groups of 5–30 guests.
• Learn, research, and confidently present stories about your city's history, culture, and landmarks.
• Welcome guests and provide an exceptional customer experience from start to finish.
• Share recommendations for local restaurants, attractions, events, and activities.
• Promote Toonie Tours experiences and products to enhance each guest's visit.
• Represent Toonie Tours professionally while serving as an ambassador for your community.
• Participate in training sessions, team meetings, and other assigned duties.
• Work outdoors in varying weather conditions.

What We're Looking For

• Strong communication and public speaking skills.
• Friendly, energetic, and approachable personality.
• Excellent storytelling ability with a sense of humor.
• Passion for your community and sharing it with visitors.
• Dependable, punctual, and professional.
• Comfortable walking approximately 5 km over a 2–3 hour tour while speaking throughout.
• Adaptable and confident working in changing outdoor conditions.
• Legally authorized to work in Canada.

Additional languages are considered an asset

• French
• Spanish
• German
• Italian
• Portuguese
• Russian
• Other languages are always welcome.

First Aid Certification is considered an asset.

Compensation & Benefits

Our employee compensation package rewards both your time and your performance.

• Competitive hourly wage
• Performance-based product commissions
• Monthly team performance bonus opportunities
• Vacation pay in accordance with provincial employment standards
• Health benefits for eligible full-time employees
• Priority scheduling for employee guides
• Ongoing training and opportunities to advance into Lead Guide and specialist roles

Our compensation model combines guaranteed hourly pay with additional earning opportunities through commissions and team bonuses, allowing guides to increase their earnings while delivering exceptional guest experiences.

Why Join Toonie Tours?

• Flexible seasonal scheduling
• Meet travelers from around the world
• Develop valuable public speaking, leadership, and customer service skills
• Share your passion for your city with visitors from across the globe
• Fun, supportive, and collaborative team environment
• Team events, employee discounts, and company perks
• Career growth opportunities with one of Canada's fastest-growing tour companies

Job Details

Job Types

• Seasonal Full-Time
• Seasonal Part-Time

Work Location

• In person – Ottawa, ON

Compensation

• Hourly wage based on experience and market, plus performance-based commissions and monthly team bonus opportunities.