About the job

Infrastructure Solutions Engineer — LondonSector: MSPLocation: London (hybrid 2 days a week WFH)Experience working for a MSP in a project delivery focused role is essential for this position.

We're working with a fast-paced managed IT services provider for the creative industry, proudly serving 5,000+ users and 100+ businesses from their London base. Their success is built on a strong culture, exceptional people, and an unrelenting focus on quality.

Role OverviewOur client is seeking a motivated and enthusiastic Infrastructure Solutions Engineer with deep expertise in infrastructure management to join their growing team. The role involves leading 3rd-line support, managing complex client infrastructures, and delivering strategic IT solutions. The Solutions Engineer will act as a technical leader within the team, mentoring junior engineers and ensuring the highest levels of technical service.

• ResponsibilitiesTechnical Leadership & Troubleshooting: Provide expert-level support for complex issues across server environments, virtualisation, networking, cloud services, and security. Act as the primary escalation point for the engineering team.
• Project Ownership: Lead end-to-end infrastructure projects, including server migrations, virtualisation deployments, cloud solutions (Microsoft Azure), and network upgrades, ensuring successful and timely delivery.
• Client Interaction: Work closely with clients to understand their needs and provide tailored IT solutions. Manage client expectations and guide them through technical implementations.
• Team Mentorship: Mentor junior engineers, offering guidance on technical issues and career development. Ensure team members adhere to best practices and quality standards.
• Security & Compliance: Lead the design and implementation of security solutions, including firewalls, endpoint protection, and cloud security measures, ensuring compliance with industry standards and best practices.
• Documentation & Reporting: Ensure thorough documentation of system configurations, solutions, and troubleshooting steps. Provide clients with performance reports and recommendations for improvement.

• Technical SkillsExpert knowledge in Windows Server, Active Directory, DNS, DHCP, GPOs, and WDS, including advanced troubleshooting and configuration
• Strong hands-on experience with server virtualisation (Hyper-V, VMware) and cloud technologies, particularly Microsoft Azure (Azure AD, Virtual Machines, Storage)
• In-depth experience with backup solutions (Veeam, Cove, Acronis) and disaster recovery planning
• Strong networking skills: VLANs, subnetting, TCP/IP, LAGs, VPNs, and expertise in configuring and managing firewalls (Fortinet, Juniper, Watchguard, Palo Alto)
• Proficient in storage solutions, including Dell PowerVault and Synology (LUNs, RAID, storage pools)
• Experience with endpoint protection platforms including Microsoft Defender and Sophos
• Proven ability to manage and deliver complex IT projects, including server migrations, cloud deployments, and network upgrades