WHO YOU ARE

You are a SaaS Customer Success Professional with 8-10 years of experience. You are someone with high emotional intelligence (EQ), which allows you to effectively engage with stakeholders at all levels. You have a natural ability to inspire and lead cross-functional teams, driving them toward achieving strategic objectives. You are capable of mapping out both the software deployment and implementation, as well as, the client’s use in its operations. You have a high attention to detail, planning expertise, and execution. You can present complex ideas, processes, and methodologies in a clear and concise fashion to technical, non-technical, and executive stakeholders. You have the ability to adapt, to be flexible, and to learn quickly in a dynamic environment, and are excited to help define new processes as you grow. You empathize with your clients and embrace the role of client advocate within your own organization. You are innately curious and highly self-motivated.

WHO WE ARE

Quantifind helps some of the world’s biggest banks catch money laundering and other financial crimes. Quantifind also works with government agencies, using the same platform, to uncover criminal networks and safeguard government institutions. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.
Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In financial crimes risk management, Quantifind’s solution uniquely combines internal financial institution data with public domain data to assess risk in the context of Know Your Customer (KYC), Customer Due Diligence (CDD), Fraud Risk Management, and Anti-Money Laundering (AML) processes. Today these compliance processes are burdened by ever-increasing regulatory responsibilities and an expectation of frictionless transactions. Legacy technologies demand increasingly more human resources as the operations expand; Quantifind’s solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.

• Lead Strategic Engagement: Serve as the primary point of contact for our key financial institution clients, guiding them through onboarding, adoption, and ongoing engagement to ensure they achieve their strategic goals.
• Drive Client Success: Oversee the success of strategic customers by ensuring that clients fully utilize our technology, driving renewals, expansions, and advocacy. Develop and implement best practices to optimize client value and satisfaction.
• Collaborate Across Functions: Work closely with senior leaders in Product, Engineering, Data Science, Marketing, and Sales teams to align client needs with Quantifind’s capabilities and roadmap.
• Champion the Client: Act as the voice of the client within Quantifind, ensuring that their needs and feedback are communicated effectively to Product, Engineering, and other internal teams.
• Enhance Processes: Develop and refine processes for client engagement, management, and reporting to drive operational efficiency and effectiveness.
• Engage at All Levels: Interact with stakeholders from analysts and investigators to C-suite executives, tailoring your approach to each audience to maximize impact.
• Drive Product Feedback: Translate client feedback into actionable insights for the Product team, helping to shape the product roadmap and prioritize feature development.
• Travel: Expect occasional travel to client sites