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Technical Services Specialist (Ingram Library Services) at Ingram Content Group
La Vergne, Tennessee, United States - Full Time
Skills Needed
Customer Service, Technical Aptitude, Project Management, Library Experience, Cataloging, Processing, Edi Setup, Communication, Troubleshooting, Account Management, Quality Control, Onboarding, Data Mapping, Salesforce, Client Relations, Integration
Specialization
A bachelor's degree or equivalent experience is required, along with two years of customer service experience. Preferred skills include library experience and strong technical aptitude.
Experience Required
Minimum 2 year(s)
Senior Manager of Client Services (Developmental Services) at Counseling Service of Addison County
Middlebury, VT 05753, USA - Full Time
Skills Needed
Program Management, Collaboration, Human Services
Specialization
Human services or related field required master’s preferred
Qualification
Graduate
Student Services - Coordinator of Accessibility Services at DYouville University
Buffalo, NY 14201, USA - Full Time
Skills Needed
Academic Advising, Interpersonal Skills, Reporting Requirements, Training, Writing, Presentations, Higher Education, Disabilities, Service Providers, Data Tracking, Tutoring
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Technician 4, Installation & Services - Advanced Services at Comcast Corporation
Mobile, AL 36607, USA - Full Time
Skills Needed
Troubleshooting, Customer Service, Technical Operations, It, Base Pay
Qualification
Diploma
Experience Required
Minimum 7 year(s)
Environmental Services Technician - Environmental Services at Providence Medical Grp.
Los Angeles, California, United States - Full Time
Skills Needed
Cleaning, Patient Care, Attention To Detail, Teamwork, Time Management, Communication
Specialization
Education to meet certification, license or registration requirement is necessary. A California Fire and Life Safety Card must be obtained within 30 days of hire.
Custodial Services Worker - NRG Park - Facility Services at Aramark
Houston, Texas, United States - Full Time
Skills Needed
Custodial Experience, Safety Procedures, Guest Service, Adaptability, Cleaning, Housekeeping Equipment, Trash Disposal, Maintenance Reporting, Facility Security
Specialization
Previous custodial experience is preferred, along with the ability to follow safety procedures due to potential physical risks. A friendly and efficient demeanor towards guests and adaptability to their needs are also important.
Supv Dining Services Nutrition Services Brookville Hosp at Penn Highlands Healthcare
Brookville, PA 15825, USA - Full Time
Skills Needed
Cups
Qualification
Diploma
Services Account Executive - Local Public Services (South) at Microsoft
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Services Account Executive - Local Public Services (South) at Microsoft
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
TVC - Staff Services Officer (Staff Services Officer II) at TEXAS VETERANS COMMISSION
Texas, Texas, USA - Full Time
Skills Needed
Grammar, Software, Travel, Mos, Writing, Punctuation, Outlook, Office Equipment, Groups, Processing, Access, Powerpoint, Business English, Excel, Spelling
Specialization
Print emboss and prepare all veteran-owned business (vob) certificates and logos.
Qualification
Trade Certificate
Patient Services Representative - Call Center - Lawrence, MA at PhyNet Dermatology LLC (External)
Lawrence, Massachusetts, United States - Full Time
Skills Needed
Customer Service, Appointment Scheduling, Communication, Team Collaboration, Process Improvement, Training, Dependability, Detail Orientation, Multi Tasking, Healthcare Knowledge, Computer Proficiency, Microsoft Office, Problem Solving, Patient Care, Operational Excellence
Specialization
Candidates must have a high school diploma or equivalent and 0-1 year of customer service experience, preferably in a call center or healthcare setting. Proficiency in navigating computer systems and a commitment to patient care are essential.
Callcenter Medewerker ClikQ at ClikQ Assen BV
9401 Assen, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Callcenter Medewerker Engie at Bureau Klantcontact BV
6811 Arnhem, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Callcenter - Mitarbeiter:in at KundK GmbH
München, Brandenburg, Germany - Full Time
Skills Needed
Communication, Reliability, Structured Work, Sales Skills, Team Collaboration, Customer Engagement, Research Skills, Documentation
Specialization
You should be reliable, communicative, and structured in your work. Very good German language skills in spoken and written form are required.
General Manager, Field Services (HVAC, Plumbing, and Electrical) at School Facility Management LLC
Nashville, Tennessee, United States - Full Time
Skills Needed
Operational Leadership, Team Leadership, Client Relations, Vendor Management, Business Development, Communication, Problem Solving, Adaptability, Negotiation, Motivational Skills, Strategic Planning, Technical Training, Project Delivery, Customer Satisfaction, Revenue Growth
Specialization
Candidates should have proven management and leadership experience in a field services or mechanical industry, with a strong background in managing technical trades. Experience in contract negotiation, vendor management, and field service software implementation is also required.
Experience Required
Minimum 5 year(s)
Patient Services Representative at UPMC
Carlisle, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Medical Terminology, Insurance Verification, Payment Collection, Appointment Scheduling, Healthcare Navigation, Service Recovery, Biometrics Registration, Financial Advocacy, Self Arrival Technology, Hipaa Compliance, Administrative Duties, Office Equipment Proficiency, Typing Skills, Health Records Systems, Communication Skills
Specialization
A high school diploma or equivalent is required, along with preferred experience in medical or customer service roles. Knowledge of medical terminology and experience with health records systems are also preferred.
Experience Required
Minimum 2 year(s)
Patient Services Representative at Main Line Health
Lower Merion Township, Pennsylvania, United States - Full Time
Skills Needed
Communication Skills, Patient Scheduling, Office Organization, Insurance Knowledge, Medical Terminology, Microsoft Word, Microsoft Excel, Microsoft Outlook
Specialization
Candidates should have two to three years of office experience and knowledge of insurance payers and medical terminology is preferred. Proficiency in Microsoft Word, Excel, and Outlook is required.
Experience Required
Minimum 2 year(s)
Patient Services Representative at Main Line Health
, , - Full Time
Skills Needed
Communication Skills, Patient Interaction, Office Organization, Chart Preparation, Insurance Knowledge, Medical Terminology, Microsoft Word, Microsoft Excel, Microsoft Outlook
Specialization
Candidates should have two to three years of office experience and preferably knowledge of insurance payers and medical terminology. Proficiency in Microsoft Word, Excel, and Outlook is also required.
Experience Required
Minimum 2 year(s)
Professional Services Engineer at NICE
, , United States - Full Time
Skills Needed
Technical Configuration, Database Design, Project Management, Business Analysis, Cost/Benefit Analysis, Mentoring, Crm, Telecommunications, Analytics, Social Media, Software Engineering, Programming Languages, Integration, Customer Engagement, Consultative Skills, Public Speaking
Specialization
Candidates should have a BS/BA in a technical or business field, with 4+ years of relevant experience. Preferred qualifications include an MBA and specialized skills in implementation, business optimization, education, or engineering services.
Experience Required
Minimum 5 year(s)
Intern - HR Services (Payroll) at DHL Supply Chain
Petaling Jaya, Selangor, Malaysia - Full Time
Skills Needed
Attention To Detail, Numerical Accuracy, Microsoft Excel, Ms Office, Communication Skills, Interpersonal Skills, Confidentiality, Data Integrity, Team Environment
Specialization
Currently pursuing a degree in Human Resources, Accounting, Finance, Business Administration, or a related field is required. Strong attention to detail, proficiency in Microsoft Excel, and good communication skills are essential.
Technical Services Specialist (Ingram Library Services) at Ingram Content Group
La Vergne, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

27.48

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Technical Aptitude, Project Management, Library Experience, Cataloging, Processing, EDI Setup, Communication, Troubleshooting, Account Management, Quality Control, Onboarding, Data Mapping, Salesforce, Client Relations, Integration

Industry

Book and Periodical Publishing

Description
Job Description Ingram Content Group (ICG) is hiring two Technical Services Specialists to contribute to our Library Services (ILS) team in LaVergne, TN just outside Nashville. In this role, you will perform and learn all aspects of daily ongoing support associated with smaller ILS customers including basic account setup, integration, EDI/ipage setup, grid setup, and testing. You will also serve as first-tier contact for operations staff as it relates to basic product support, customer supply reorders, and profile clarification, perform basic onboarding activities for smaller ILS clients, communicating timelines and project plans to libraries and ensuring the effectiveness of the plan, during the set-up phase. Additionally, you will coordinate and communicate all issues between Ingram and smaller libraries and track issue resolution to completion, until the library’s account(s) are in production, you will provide basic ongoing support for smaller ILS customers post-account setup by handling maintenance requests as well as troubleshooting, research, and resolution of cataloging & processing related issues. The Technical Sales Specialist maintains a positive attitude and fosters a positive customer experience, while meeting or exceeding the customers’ expectations. You love supporting one library, but what if you could support thousands? At Ingram, our Library Services teams curate titles and services for a wide range of libraries from small and rural libraries to multi-branch urban library systems. We focus on providing exceptional support to our library customers by improving workflows and processes with content, shelf-ready services, collection development and analytics -- all while developing and maintaining everlasting relationships with our clients. Our teams collaborate and innovate with a variety of skilled professionals and manage projects with quality and profitability in mind. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion and are seeking an opportunity with a fast paced, customer-centric company offering a competitive salary and benefits, we can’t wait to meet you! Required Qualifications: Bachelor’s degree or directly related year-for-year experience 2 years of customer service experience Preferred Skills: Experience working in libraries Project management experience Strong technical aptitude Customer facing experience Key Responsibilities: Maintains and updates smaller ILS accounts as requested by customers or internal stakeholders. Ensures accuracy of cataloging and processing setup through use of basic quality control test orders and buddy-check guidelines. Works with other ICG departments to ensure order accuracy, customer satisfaction and that key project deliverables are met. Assembles customized customer packets, including appropriate processing and cataloging samples as needed. Performs basic testing of new projects to ensure setup accuracy and customer satisfaction. Coordinates new simple “Ship-To” accounts, including creation in the mainframe system, adding processing and cataloging requirements in BookMARC, creating processing profiles, and ordering library-supplied processing components. Onboards smaller clients, ensuring libraries understands Ingram cataloging and processing options available to them. Serves as assigned library’s primary contact, effectively communicating updates and changes regarding the client’s onboarding. Coordinates the scope of projects with the library, implements procedures to fully onboard accounts and sees these projects to completion. Incorporates and communicates any process improvements and enhancements to integration plan that will benefit both Ingram and the library. Transitions library to the Sales team at conclusion of defined projects, and/or release accounts into production. Develops a thorough understanding of library’s VAS and ordering needs. Assists customers with ipage including basic grid/template setup, marc mapping and any basic ipage related questions/issues. Coordinates simple enriched and basic EDI setup with information provided by Sales and/or the customer by verifying information and JIRA creation. Works with customer to ensure enriched data elements are mapped correctly in EDI, ipage and BookMARC ensuring accurate cataloging and processing outputs. Works with the library to ensure all specification information, including barcodes and RFID tags, labels templates, enriched labels and marc record needs are understood and set up correctly. Utilizes BookMARC and WORDS to correctly perform basic maintenance/updates, establish smaller shelf-ready accounts, provide tier 1 troubleshooting for cataloging and processing related issues, and to provide overall basic ongoing support to Ingram Library Services customers. Maintains and tracks assigned smaller projects, providing frequent updates in Sales Force (CRM). Learns setup processes for Opening Day Collection projects through partnering with Opening Day Collection Manager and customer. Partnering with Lead or Managers, coordinates regular calls with customers, communicating new information to clients, communicating client benefits and requirements. Works with management to tailor new programs to their needs. Ensures incoming customer emails are answered within 48-72 business hours of receipt. Hiring Salary Range: $22.17/hr - $27.48/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information Perks/Benefits: A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 10 vacation days & 10 sick days accrued annually and 3 personal days 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more Wellness program with access to onsite gym and basketball court for associates Encouraged continued education with our tuition reimbursement program Financial and in-kind opportunities to engage with non-profits in your community Company match program for United Way donations Volunteer opportunities and in-kind drives for non-profits throughout the year Take breaks or brainstorm in our game room with ping pong & foosball Casual Dress Code The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EOE-Race/Gender/Veterans/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish
Responsibilities
The Technical Services Specialist will perform daily support for smaller ILS customers, including account setup and troubleshooting. They will also coordinate communication between Ingram and libraries, ensuring effective onboarding and issue resolution.
Technical Services Specialist (Ingram Library Services) at Ingram Content Group
La Vergne, Tennessee, United States - Full Time
Skills Needed
Customer Service, Technical Aptitude, Project Management, Library Experience, Cataloging, Processing, Edi Setup, Communication, Troubleshooting, Account Management, Quality Control, Onboarding, Data Mapping, Salesforce, Client Relations, Integration
Specialization
A bachelor's degree or equivalent experience is required, along with two years of customer service experience. Preferred skills include library experience and strong technical aptitude.
Experience Required
Minimum 2 year(s)
Senior Manager of Client Services (Developmental Services) at Counseling Service of Addison County
Middlebury, VT 05753, USA - Full Time
Skills Needed
Program Management, Collaboration, Human Services
Specialization
Human services or related field required master’s preferred
Qualification
Graduate
Student Services - Coordinator of Accessibility Services at DYouville University
Buffalo, NY 14201, USA - Full Time
Skills Needed
Academic Advising, Interpersonal Skills, Reporting Requirements, Training, Writing, Presentations, Higher Education, Disabilities, Service Providers, Data Tracking, Tutoring
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Technician 4, Installation & Services - Advanced Services at Comcast Corporation
Mobile, AL 36607, USA - Full Time
Skills Needed
Troubleshooting, Customer Service, Technical Operations, It, Base Pay
Qualification
Diploma
Experience Required
Minimum 7 year(s)
Environmental Services Technician - Environmental Services at Providence Medical Grp.
Los Angeles, California, United States - Full Time
Skills Needed
Cleaning, Patient Care, Attention To Detail, Teamwork, Time Management, Communication
Specialization
Education to meet certification, license or registration requirement is necessary. A California Fire and Life Safety Card must be obtained within 30 days of hire.
Custodial Services Worker - NRG Park - Facility Services at Aramark
Houston, Texas, United States - Full Time
Skills Needed
Custodial Experience, Safety Procedures, Guest Service, Adaptability, Cleaning, Housekeeping Equipment, Trash Disposal, Maintenance Reporting, Facility Security
Specialization
Previous custodial experience is preferred, along with the ability to follow safety procedures due to potential physical risks. A friendly and efficient demeanor towards guests and adaptability to their needs are also important.
Supv Dining Services Nutrition Services Brookville Hosp at Penn Highlands Healthcare
Brookville, PA 15825, USA - Full Time
Skills Needed
Cups
Qualification
Diploma
Services Account Executive - Local Public Services (South) at Microsoft
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Services Account Executive - Local Public Services (South) at Microsoft
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
TVC - Staff Services Officer (Staff Services Officer II) at TEXAS VETERANS COMMISSION
Texas, Texas, USA - Full Time
Skills Needed
Grammar, Software, Travel, Mos, Writing, Punctuation, Outlook, Office Equipment, Groups, Processing, Access, Powerpoint, Business English, Excel, Spelling
Specialization
Print emboss and prepare all veteran-owned business (vob) certificates and logos.
Qualification
Trade Certificate
Patient Services Representative - Call Center - Lawrence, MA at PhyNet Dermatology LLC (External)
Lawrence, Massachusetts, United States - Full Time
Skills Needed
Customer Service, Appointment Scheduling, Communication, Team Collaboration, Process Improvement, Training, Dependability, Detail Orientation, Multi Tasking, Healthcare Knowledge, Computer Proficiency, Microsoft Office, Problem Solving, Patient Care, Operational Excellence
Specialization
Candidates must have a high school diploma or equivalent and 0-1 year of customer service experience, preferably in a call center or healthcare setting. Proficiency in navigating computer systems and a commitment to patient care are essential.
Callcenter Medewerker ClikQ at ClikQ Assen BV
9401 Assen, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Callcenter Medewerker Engie at Bureau Klantcontact BV
6811 Arnhem, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Callcenter - Mitarbeiter:in at KundK GmbH
München, Brandenburg, Germany - Full Time
Skills Needed
Communication, Reliability, Structured Work, Sales Skills, Team Collaboration, Customer Engagement, Research Skills, Documentation
Specialization
You should be reliable, communicative, and structured in your work. Very good German language skills in spoken and written form are required.
General Manager, Field Services (HVAC, Plumbing, and Electrical) at School Facility Management LLC
Nashville, Tennessee, United States - Full Time
Skills Needed
Operational Leadership, Team Leadership, Client Relations, Vendor Management, Business Development, Communication, Problem Solving, Adaptability, Negotiation, Motivational Skills, Strategic Planning, Technical Training, Project Delivery, Customer Satisfaction, Revenue Growth
Specialization
Candidates should have proven management and leadership experience in a field services or mechanical industry, with a strong background in managing technical trades. Experience in contract negotiation, vendor management, and field service software implementation is also required.
Experience Required
Minimum 5 year(s)
Patient Services Representative at UPMC
Carlisle, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Medical Terminology, Insurance Verification, Payment Collection, Appointment Scheduling, Healthcare Navigation, Service Recovery, Biometrics Registration, Financial Advocacy, Self Arrival Technology, Hipaa Compliance, Administrative Duties, Office Equipment Proficiency, Typing Skills, Health Records Systems, Communication Skills
Specialization
A high school diploma or equivalent is required, along with preferred experience in medical or customer service roles. Knowledge of medical terminology and experience with health records systems are also preferred.
Experience Required
Minimum 2 year(s)
Patient Services Representative at Main Line Health
Lower Merion Township, Pennsylvania, United States - Full Time
Skills Needed
Communication Skills, Patient Scheduling, Office Organization, Insurance Knowledge, Medical Terminology, Microsoft Word, Microsoft Excel, Microsoft Outlook
Specialization
Candidates should have two to three years of office experience and knowledge of insurance payers and medical terminology is preferred. Proficiency in Microsoft Word, Excel, and Outlook is required.
Experience Required
Minimum 2 year(s)
Patient Services Representative at Main Line Health
, , - Full Time
Skills Needed
Communication Skills, Patient Interaction, Office Organization, Chart Preparation, Insurance Knowledge, Medical Terminology, Microsoft Word, Microsoft Excel, Microsoft Outlook
Specialization
Candidates should have two to three years of office experience and preferably knowledge of insurance payers and medical terminology. Proficiency in Microsoft Word, Excel, and Outlook is also required.
Experience Required
Minimum 2 year(s)
Professional Services Engineer at NICE
, , United States - Full Time
Skills Needed
Technical Configuration, Database Design, Project Management, Business Analysis, Cost/Benefit Analysis, Mentoring, Crm, Telecommunications, Analytics, Social Media, Software Engineering, Programming Languages, Integration, Customer Engagement, Consultative Skills, Public Speaking
Specialization
Candidates should have a BS/BA in a technical or business field, with 4+ years of relevant experience. Preferred qualifications include an MBA and specialized skills in implementation, business optimization, education, or engineering services.
Experience Required
Minimum 5 year(s)
Intern - HR Services (Payroll) at DHL Supply Chain
Petaling Jaya, Selangor, Malaysia - Full Time
Skills Needed
Attention To Detail, Numerical Accuracy, Microsoft Excel, Ms Office, Communication Skills, Interpersonal Skills, Confidentiality, Data Integrity, Team Environment
Specialization
Currently pursuing a degree in Human Resources, Accounting, Finance, Business Administration, or a related field is required. Strong attention to detail, proficiency in Microsoft Excel, and good communication skills are essential.