PATIENT SERVICES ADMINISTRATOR

Nuffield Health Wessex Hospital | Customer | Permanent | Full time
Up to £24,531.00 per annum
37.5 hours per week
Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.
Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Patient Services Administrator in our Wessex Hospital and play your part in building a healthier nation.

You’ll be a smart, friendly and enthusiastic member of the team providing vital administrative support. Your IT and organisational skills will be supported by an excellent telephone manner. You will interact with Consultants, patients, and colleagues, being sensitive to our customers’ needs and providing excellent customer service. Administration and keyboard skills are required and previous experience of working in customer service environment is preferred, but not essential. Full training will be provided. Duties will include:

• Provide administrative support across a range of areas, including customer facing environments.
• To ensure the work within this complex area of administration and support, meets all required standards and timescales. Following GDPR policies and meeting CQC requirements.
• Flexibility and ability to organise own workload and work within a reasonable timescale.
• To handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary.
• To prepare invoices and contact patients for payments prior to their procedures.
• To ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
• To manage and maintain accurate records and databases.