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Shareholder Services Senior Analyst at Neuberger Berman Europe Ltd
New York, New York, United States - Full Time
Skills Needed
Client Service, Transaction Processing, Account Maintenance, Fund Operations, Communication Skills, Attention To Detail, Problem Solving, Collaboration, Escalation Management, Financial Services
Specialization
A bachelor's degree in a business-related field and SIE, Series 6, and Series 63 licenses are required. Candidates should possess strong communication skills and a results-oriented approach, with prior experience in financial services preferred.
Experience Required
Minimum 2 year(s)
Clinical Support Services Assistant at Northwell Career Site
Manhasset, New York, United States - Full Time
Skills Needed
Patient Scheduling, Medical Record Confidentiality, Lab Sample Preparation, Inventory Management, Clinical Coordination, Patient Experience, Clinical Software Proficiency, Liaison Communication
Specialization
Requires a High School Diploma or equivalent. Candidates should have 0-1 years of relevant experience.
Hôte de caisse et services (H/F) CDD at Conforama
Anglet, Nouvelle-Aquitaine, France - Full Time
Skills Needed
Customer Relationship Management, Cash Handling, Customer Advising, Teamwork, Adaptability, Professionalism, Rigorousness, Versatility
Specialization
Candidates should have prior experience in a similar role, ideally within mass retail. Key requirements include a passion for customer service, dynamism, and a positive, welcoming attitude.
Food and Nutritional Services Worker at Lifepoint Health
Howard, Wisconsin, United States - Full Time
Skills Needed
Customer Service, Dietary Communication, Patient Identification, Food Preparation, Meal Delivery, Menu Coordination, Organization, Attention To Detail, Interpersonal Skills, Time Management, Verbal Communication, Written Communication
Specialization
A high school diploma or GED and prior experience in food or customer service are preferred. Candidates must possess strong interpersonal skills and the ability to work under pressure with high attention to detail.
Senior Director Surgical Services RN at Providence Health Care, Inc
Everett, Washington, United States - Full Time
Skills Needed
Operational Leadership, Perioperative Services Management, Interventional Services Management, Financial Stewardship, Physician Partnership, Strategic Planning, Budgeting And Forecasting, Regulatory Readiness, Change Management, Clinical Integration, Staff Development, Labor Contract Management, Analytical Skills, Relationship Building, Business Acumen, Matrix Management
Specialization
Requires a Bachelor's in Nursing and a Master's in Nursing, Business, or Health Administration, along with a Washington RN license. Candidates must have at least 5 years of operational leadership in surgical/interventional services and progressive management experience in complex health systems.
Experience Required
Minimum 10 year(s)
Director of Rehabilitation Services at Huron Regional Medical Center
Huron, South Dakota, United States - Full Time
Skills Needed
Rehabilitation Services Management, Staff Supervision, Budget Management, Revenue Management, Patient Care Program Development, Performance Improvement, Regulatory Compliance, Healthcare Leadership, Clinical Operations, Interdisciplinary Collaboration, Policy Development, Infection Control, Safety Management, Staff Training, Communication
Specialization
Candidates must have 5–7 years of healthcare leadership or management experience, preferably in a hospital or rehabilitation setting. While not required, clinical experience in PT, OT, or SLP is considered beneficial.
Experience Required
Minimum 5 year(s)
HR Solutions Services Associate III at Conduent
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Benefit Calculations, Benefit Administration, Open Enrollment, Relocation Processing, Employee Relations, Data Organizing, Analytical Processes, Operational Processes, Vendor Billing, Visa Processing, Offer Letter Preparation, Interpersonal Communication
Specialization
Requires vocational training, certifications, or equivalent experience with proficiency in analytical and operational processes. The candidate must be able to work with limited supervision and provide solutions to atypical problems based on existing procedures.
Experience Required
Minimum 2 year(s)
Financial services Agent, Clientele at Desjardins
Sainte-Croix, Quebec, Canada - Full Time
Skills Needed
Customer Service, Financial Planning, Investment Solutions, Business Development, Interpersonal Communication, Asset Management, Compliance, Sales Negotiation, Client Relationship Management, Financial Product Knowledge
Specialization
Requires an Attestation of Collegial Studies and at least three years of relevant experience. Must hold a Mutual Fund Representative certificate from the Autorité des marchés financiers and be proficient in French.
Experience Required
Minimum 2 year(s)
Executive - Finance Managed Services at KPMG India
Bidhannagar, west bengal, India - Full Time
Skills Needed
Accounting, Tally Prime, Sap, Microsoft Excel, Microsoft Powerpoint, Tds, Gst, Bank Reconciliation, Accounts Receivable, Financial Reporting, Audit Coordination, Interpersonal Communication
Specialization
Requires a degree in Finance (B.Com, M.Com, or Inter CA) with 0 to 2.5 years of relevant experience. Proficiency in SAP, Tally Prime, and Microsoft Office is essential, along with strong communication skills.
Phlebotomist 1- Blood Donor Services at Inova Health System
Sterling, Virginia, United States - Full Time
Skills Needed
Phlebotomy, Blood Collection, Donor Registration, Quality Control, Quality Assurance, Data Entry, Safety Compliance, Customer Service, Communication, Teamwork, Cgmp Compliance, Materials Management
Specialization
Candidates must possess a high school diploma or GED equivalent. A Basic Life Support certification is required within three months of the hire date.
Analyst, Agency and Trustee Services at Kroll Associates UK Limited
Hong Kong, Hong Kong Island, Hong Kong S.A.R. - Full Time
Skills Needed
Payment Processing, Swift Formatting, Advanced Excel, Microsoft Office, Operational Risk Management, Financial Services Operations, Relationship Building, Time Management, Numerical Analysis, Payment File Management
Specialization
Candidates need 2-4 years of experience in payment operations within financial services and subject matter expertise in SWIFT formatting. Proficiency in advanced Excel and the ability to manage multiple tasks in a fast-paced environment are essential.
Experience Required
Minimum 2 year(s)
Human Services Coordinator - Floater at ECKAN East Cental Kansas Economic Opportunity Corporation
Ottawa, Kansas, United States - Full Time
Skills Needed
Case Management, Data Entry, Communication, Organizational Skills, Microsoft Office, Strengths Based Approach, Community Outreach, Confidentiality, Problem Solving, Interpersonal Skills, Documentation, Reporting
Specialization
Candidates must have a bachelor's degree in Human Services, Social Work, or a related field, or equivalent experience. A valid driver's license, reliable transportation, and proficiency in Microsoft Office are required.
Office Services Workflow Coordinator at RR Donnelley
New York, New York, United States - Full Time
Skills Needed
Workflow Coordination, Customer Service, Reprographics, Mail Services, Microsoft Office, Quality Assurance, Staff Training, Problem Solving, Time Management, Administrative Support, Facilities Management, Professional Communication
Specialization
Requires a high school diploma and at least three years of office services experience, preferably in legal or corporate environments. Candidates must possess intermediate Microsoft Office skills and the ability to lift up to 50 lbs.
Experience Required
Minimum 2 year(s)
Guest Services Rep Part Time-104020 at Extended Stay America
Saint Peters, Missouri, United States - Full Time
Skills Needed
Customer Service, Front Office Operations, Cash Handling, Reservation Management, Communication, Problem Solving, Property Management System, Sales, Safety Compliance, Housekeeping, Laundry Operations, Attention To Detail, Time Management, Interpersonal Skills
Specialization
Candidates must possess a high school diploma or GED and have one to three months of related experience or training. Proficiency in English and the ability to operate property management software are required for this position.
Environmental Services/ Housekeeping at Spartan Fitness
Kanab, Utah, United States - Full Time
Skills Needed
Cleaning, Disinfecting, Floor Maintenance, Equipment Operation, Waste Disposal, Supply Management, Attention To Detail, Safety Awareness, Following Instructions
Specialization
Previous hospital cleaning experience is preferred, and a high school diploma is desired. Candidates must be physically capable of standing, stooping, and lifting up to 25 pounds.
Cleaning Services Cleaner - 4 posts at Education Authority Northern Ireland
Lurgan, Northern Ireland, United Kingdom - Full Time
Skills Needed
Floor Cleaning, Industrial Cleaning Machinery, Coshh, Health And Safety Compliance, Waste Management, Teamwork, Time Management, Communication Skills, Organization Skills, Interpersonal Skills
Specialization
Applicants must have knowledge of cleaning methods, machinery, and COSHH regulations. Experience in commercial cleaning and the ability to pass an enhanced disclosure check are desirable.
Food and Nutritional Services Worker at Lifepoint Health
Fort Worth, Texas, United States - Full Time
Skills Needed
Critical Thinking, Decisive Judgment, Food Preparation, Sanitation, Customer Service, Tray Delivery, Catering Services, Inventory Storage
Specialization
A high school diploma is preferred for this role. Candidates must possess critical thinking skills and the ability to work independently in a stressful environment.
Senior Consultant Financial Services at Sia Partners - United Kingdom
Amsterdam, North Holland, Netherlands - Full Time
Skills Needed
Financial Services Consulting, Transformation Management, Complex Analysis, Problem Solving, Data Analysis, Ai Knowledge, Entrepreneurial Mindset, Communication, Presentation Skills, Project Execution, Stakeholder Management, Strategic Planning
Specialization
Requires a Master's degree and at least 3 years of consulting experience within the financial services industry. Must be fluent in Dutch and English with a strong interest in data and AI-related topics.
Experience Required
Minimum 2 year(s)
Senior Executive - Facility Services at Kone
Chennai, tamil nadu, India - Full Time
Skills Needed
Facility Management, Statutory Compliance, Contract Labor Management, Vendor Management, Sap Procurement, Budgeting, Fleet Management, Housekeeping Management, Mis Reporting, Data Analytics, Labor Laws, Stakeholder Management, Contract Negotiation, Sop Documentation, Attendance Digitalization, Cost Control
Specialization
Requires a degree in Engineering, MBA, or a relevant field with 6 to 10 years of experience in facility management, preferably in a factory setting. Must possess strong leadership skills and expertise in labor laws and SAP ERP.
Experience Required
Minimum 5 year(s)
Tax Manager, Private Client Services at BDO USA Experienced Career Site
New York, New York, United States - Full Time
Skills Needed
Tax Compliance, Tax Consulting, Estate Planning, Trust Taxation, Gift Tax, Business Development, People Management, Tax Research, Financial Planning, Client Relationship Management, Reviewing Tax Returns, Leadership, Communication, Time Management, Technical Writing, Project Management
Specialization
Requires a bachelor's degree in a relevant field and at least five years of experience in accounting, finance, or law. Must hold a CPA, EA, or Attorney credential and be proficient in Microsoft Office and tax compliance software.
Experience Required
Minimum 5 year(s)
Shareholder Services Senior Analyst at Neuberger Berman Europe Ltd
New York, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

75000.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Client Service, Transaction Processing, Account Maintenance, Fund Operations, Communication Skills, Attention To Detail, Problem Solving, Collaboration, Escalation Management, Financial Services

Industry

Financial Services

Description
We are seeking a Shareholder Services Senior Analyst to join our Fund Services team. This role is responsible for delivering exceptional client service and transaction support while contributing to daily workflow processes and fund operations. Responsibilities · Deliver outstanding client service by professionally handling calls, emails, and work items with accuracy and within established deadlines, including support for the Dealer Services Call Center · Assist direct shareholders with account setup, maintenance, and transaction processing · Process literature requests from prospective and current shareholders · Identify appropriate funds and/or services based on inquiries from prospective and current shareholders · Maintain effective communication and follow-through with the Fund's transfer agent · Place outbound calls to shareholders to resolve processing issues and provide requested information · Collaborate with internal teams — including portfolio management, sales & marketing, and legal & compliance — to deliver timely and accurate responses to client inquiries · Serve as an escalation point for fellow team members in the absence of management, providing guidance on complex inquiries and ensuring continuity of service Qualifications Required · Bachelor's degree (business-related field preferred) · Excellent written and verbal communication skills · Results-oriented with strong follow-through and a high level of attention to detail · SIE, Series 6, and Series 63 licenses, with opportunity to obtain the Series 7. Preferred · Prior experience in financial services, sales, and/or client service roles · Familiarity with fund operations, transfer agency processes, or shareholder services Location: New York City; hybrid with a minimum of two days per week in office. #LI-KF1 #LI-Hybrid Applicants must be authorized and have the right to work in the country where the role is located without the need for current or future sponsorship. Compensation Details The salary range for this role is $65,000-$75,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in the job posting location. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, business sector, performance, shift, travel requirements, sales or revenue-based metrics, market benchmarking data, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus, which, along with base salary and retirement contributions, is part of our total comprehensive package. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, retirement, life insurance and other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Neuberger is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact onlineaccommodations@nb.com. Learn about the Applicant Privacy Notice.

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Responsibilities
The role focuses on delivering exceptional client service and transaction support for shareholders while managing daily fund operations. It involves coordinating with internal teams and transfer agents to resolve inquiries and serving as an escalation point for the team.
Shareholder Services Senior Analyst at Neuberger Berman Europe Ltd
New York, New York, United States - Full Time
Skills Needed
Client Service, Transaction Processing, Account Maintenance, Fund Operations, Communication Skills, Attention To Detail, Problem Solving, Collaboration, Escalation Management, Financial Services
Specialization
A bachelor's degree in a business-related field and SIE, Series 6, and Series 63 licenses are required. Candidates should possess strong communication skills and a results-oriented approach, with prior experience in financial services preferred.
Experience Required
Minimum 2 year(s)
Clinical Support Services Assistant at Northwell Career Site
Manhasset, New York, United States - Full Time
Skills Needed
Patient Scheduling, Medical Record Confidentiality, Lab Sample Preparation, Inventory Management, Clinical Coordination, Patient Experience, Clinical Software Proficiency, Liaison Communication
Specialization
Requires a High School Diploma or equivalent. Candidates should have 0-1 years of relevant experience.
Hôte de caisse et services (H/F) CDD at Conforama
Anglet, Nouvelle-Aquitaine, France - Full Time
Skills Needed
Customer Relationship Management, Cash Handling, Customer Advising, Teamwork, Adaptability, Professionalism, Rigorousness, Versatility
Specialization
Candidates should have prior experience in a similar role, ideally within mass retail. Key requirements include a passion for customer service, dynamism, and a positive, welcoming attitude.
Food and Nutritional Services Worker at Lifepoint Health
Howard, Wisconsin, United States - Full Time
Skills Needed
Customer Service, Dietary Communication, Patient Identification, Food Preparation, Meal Delivery, Menu Coordination, Organization, Attention To Detail, Interpersonal Skills, Time Management, Verbal Communication, Written Communication
Specialization
A high school diploma or GED and prior experience in food or customer service are preferred. Candidates must possess strong interpersonal skills and the ability to work under pressure with high attention to detail.
Senior Director Surgical Services RN at Providence Health Care, Inc
Everett, Washington, United States - Full Time
Skills Needed
Operational Leadership, Perioperative Services Management, Interventional Services Management, Financial Stewardship, Physician Partnership, Strategic Planning, Budgeting And Forecasting, Regulatory Readiness, Change Management, Clinical Integration, Staff Development, Labor Contract Management, Analytical Skills, Relationship Building, Business Acumen, Matrix Management
Specialization
Requires a Bachelor's in Nursing and a Master's in Nursing, Business, or Health Administration, along with a Washington RN license. Candidates must have at least 5 years of operational leadership in surgical/interventional services and progressive management experience in complex health systems.
Experience Required
Minimum 10 year(s)
Director of Rehabilitation Services at Huron Regional Medical Center
Huron, South Dakota, United States - Full Time
Skills Needed
Rehabilitation Services Management, Staff Supervision, Budget Management, Revenue Management, Patient Care Program Development, Performance Improvement, Regulatory Compliance, Healthcare Leadership, Clinical Operations, Interdisciplinary Collaboration, Policy Development, Infection Control, Safety Management, Staff Training, Communication
Specialization
Candidates must have 5–7 years of healthcare leadership or management experience, preferably in a hospital or rehabilitation setting. While not required, clinical experience in PT, OT, or SLP is considered beneficial.
Experience Required
Minimum 5 year(s)
HR Solutions Services Associate III at Conduent
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Benefit Calculations, Benefit Administration, Open Enrollment, Relocation Processing, Employee Relations, Data Organizing, Analytical Processes, Operational Processes, Vendor Billing, Visa Processing, Offer Letter Preparation, Interpersonal Communication
Specialization
Requires vocational training, certifications, or equivalent experience with proficiency in analytical and operational processes. The candidate must be able to work with limited supervision and provide solutions to atypical problems based on existing procedures.
Experience Required
Minimum 2 year(s)
Financial services Agent, Clientele at Desjardins
Sainte-Croix, Quebec, Canada - Full Time
Skills Needed
Customer Service, Financial Planning, Investment Solutions, Business Development, Interpersonal Communication, Asset Management, Compliance, Sales Negotiation, Client Relationship Management, Financial Product Knowledge
Specialization
Requires an Attestation of Collegial Studies and at least three years of relevant experience. Must hold a Mutual Fund Representative certificate from the Autorité des marchés financiers and be proficient in French.
Experience Required
Minimum 2 year(s)
Executive - Finance Managed Services at KPMG India
Bidhannagar, west bengal, India - Full Time
Skills Needed
Accounting, Tally Prime, Sap, Microsoft Excel, Microsoft Powerpoint, Tds, Gst, Bank Reconciliation, Accounts Receivable, Financial Reporting, Audit Coordination, Interpersonal Communication
Specialization
Requires a degree in Finance (B.Com, M.Com, or Inter CA) with 0 to 2.5 years of relevant experience. Proficiency in SAP, Tally Prime, and Microsoft Office is essential, along with strong communication skills.
Phlebotomist 1- Blood Donor Services at Inova Health System
Sterling, Virginia, United States - Full Time
Skills Needed
Phlebotomy, Blood Collection, Donor Registration, Quality Control, Quality Assurance, Data Entry, Safety Compliance, Customer Service, Communication, Teamwork, Cgmp Compliance, Materials Management
Specialization
Candidates must possess a high school diploma or GED equivalent. A Basic Life Support certification is required within three months of the hire date.
Analyst, Agency and Trustee Services at Kroll Associates UK Limited
Hong Kong, Hong Kong Island, Hong Kong S.A.R. - Full Time
Skills Needed
Payment Processing, Swift Formatting, Advanced Excel, Microsoft Office, Operational Risk Management, Financial Services Operations, Relationship Building, Time Management, Numerical Analysis, Payment File Management
Specialization
Candidates need 2-4 years of experience in payment operations within financial services and subject matter expertise in SWIFT formatting. Proficiency in advanced Excel and the ability to manage multiple tasks in a fast-paced environment are essential.
Experience Required
Minimum 2 year(s)
Human Services Coordinator - Floater at ECKAN East Cental Kansas Economic Opportunity Corporation
Ottawa, Kansas, United States - Full Time
Skills Needed
Case Management, Data Entry, Communication, Organizational Skills, Microsoft Office, Strengths Based Approach, Community Outreach, Confidentiality, Problem Solving, Interpersonal Skills, Documentation, Reporting
Specialization
Candidates must have a bachelor's degree in Human Services, Social Work, or a related field, or equivalent experience. A valid driver's license, reliable transportation, and proficiency in Microsoft Office are required.
Office Services Workflow Coordinator at RR Donnelley
New York, New York, United States - Full Time
Skills Needed
Workflow Coordination, Customer Service, Reprographics, Mail Services, Microsoft Office, Quality Assurance, Staff Training, Problem Solving, Time Management, Administrative Support, Facilities Management, Professional Communication
Specialization
Requires a high school diploma and at least three years of office services experience, preferably in legal or corporate environments. Candidates must possess intermediate Microsoft Office skills and the ability to lift up to 50 lbs.
Experience Required
Minimum 2 year(s)
Guest Services Rep Part Time-104020 at Extended Stay America
Saint Peters, Missouri, United States - Full Time
Skills Needed
Customer Service, Front Office Operations, Cash Handling, Reservation Management, Communication, Problem Solving, Property Management System, Sales, Safety Compliance, Housekeeping, Laundry Operations, Attention To Detail, Time Management, Interpersonal Skills
Specialization
Candidates must possess a high school diploma or GED and have one to three months of related experience or training. Proficiency in English and the ability to operate property management software are required for this position.
Environmental Services/ Housekeeping at Spartan Fitness
Kanab, Utah, United States - Full Time
Skills Needed
Cleaning, Disinfecting, Floor Maintenance, Equipment Operation, Waste Disposal, Supply Management, Attention To Detail, Safety Awareness, Following Instructions
Specialization
Previous hospital cleaning experience is preferred, and a high school diploma is desired. Candidates must be physically capable of standing, stooping, and lifting up to 25 pounds.
Cleaning Services Cleaner - 4 posts at Education Authority Northern Ireland
Lurgan, Northern Ireland, United Kingdom - Full Time
Skills Needed
Floor Cleaning, Industrial Cleaning Machinery, Coshh, Health And Safety Compliance, Waste Management, Teamwork, Time Management, Communication Skills, Organization Skills, Interpersonal Skills
Specialization
Applicants must have knowledge of cleaning methods, machinery, and COSHH regulations. Experience in commercial cleaning and the ability to pass an enhanced disclosure check are desirable.
Food and Nutritional Services Worker at Lifepoint Health
Fort Worth, Texas, United States - Full Time
Skills Needed
Critical Thinking, Decisive Judgment, Food Preparation, Sanitation, Customer Service, Tray Delivery, Catering Services, Inventory Storage
Specialization
A high school diploma is preferred for this role. Candidates must possess critical thinking skills and the ability to work independently in a stressful environment.
Senior Consultant Financial Services at Sia Partners - United Kingdom
Amsterdam, North Holland, Netherlands - Full Time
Skills Needed
Financial Services Consulting, Transformation Management, Complex Analysis, Problem Solving, Data Analysis, Ai Knowledge, Entrepreneurial Mindset, Communication, Presentation Skills, Project Execution, Stakeholder Management, Strategic Planning
Specialization
Requires a Master's degree and at least 3 years of consulting experience within the financial services industry. Must be fluent in Dutch and English with a strong interest in data and AI-related topics.
Experience Required
Minimum 2 year(s)
Senior Executive - Facility Services at Kone
Chennai, tamil nadu, India - Full Time
Skills Needed
Facility Management, Statutory Compliance, Contract Labor Management, Vendor Management, Sap Procurement, Budgeting, Fleet Management, Housekeeping Management, Mis Reporting, Data Analytics, Labor Laws, Stakeholder Management, Contract Negotiation, Sop Documentation, Attendance Digitalization, Cost Control
Specialization
Requires a degree in Engineering, MBA, or a relevant field with 6 to 10 years of experience in facility management, preferably in a factory setting. Must possess strong leadership skills and expertise in labor laws and SAP ERP.
Experience Required
Minimum 5 year(s)
Tax Manager, Private Client Services at BDO USA Experienced Career Site
New York, New York, United States - Full Time
Skills Needed
Tax Compliance, Tax Consulting, Estate Planning, Trust Taxation, Gift Tax, Business Development, People Management, Tax Research, Financial Planning, Client Relationship Management, Reviewing Tax Returns, Leadership, Communication, Time Management, Technical Writing, Project Management
Specialization
Requires a bachelor's degree in a relevant field and at least five years of experience in accounting, finance, or law. Must hold a CPA, EA, or Attorney credential and be proficient in Microsoft Office and tax compliance software.
Experience Required
Minimum 5 year(s)