This is an opportunity for a senior manager to join the Digital Services team, taking a key leadership role in the effective management and delivery of the Trust’s core clinical and business applications. The postholder will be responsible for ensuring that all software application projects and changes to live systems are planned and implemented in a controlled and effective manner, adhering to established ITIL standards and the Digital Services Change Request Policy.
A primary focus of the role will be to provide leadership to a specialist team, motivating staff and facilitating change effectively. The successful candidate will work closely with a wide range of internal and external stakeholders, including clinical staff, technical teams, and third-party suppliers, to ensure the Trust’s systems deliver value and support the highest standards of patient care.
The postholder will be accountable for managing changes to the Trust’s live multi-user systems, ensuring they are implemented with minimal disruption and in line with the Digital Services Change Request process. This includes acting as a key contributor to the Change Advisory Board and ensuring the impact of any changes is thoroughly assessed and evaluated before deployment. The role involves developing and maintaining an in-depth knowledge of hospital systems to advise the Trust on their best use, and translating complex national information mandates for local implementation. Responsibilities include leading and developing the application management team, establishing them as subject matter experts on the use of applications. The Senior Product Manager will also coordinate the incident management response for software failures , manage high-priority issues with suppliers , and maintain a forward schedule of change and product roadmaps.
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
The Senior Product Manager for Live Services is a senior role within the Digital Products function, responsible for the full lifecycle management of the Trust’s core applications. The postholder provides leadership to the Applications Management Team, maximising efficiency and leading by example to ensure the delivery of a high-quality service. A key focus of the role is to work with managers and healthcare professionals to understand their business needs, establish best practices, and contribute to the Trust’s Service Improvement Programme. Strategically, the manager will contribute to the development of the Digital Services Annual Plan and advise the Trust on making the best use of its systems. Operationally, the postholder is responsible for ensuring all changes to live systems are implemented in a controlled manner, minimising disruption to services. This involves working closely with technical teams to transition changes into the live environment safely. The manager will coordinate incident management during software failures , ensure Root Cause Analysis is completed following major incidents , and maintain comprehensive documentation, including release schedules and operational procedures for all core products. The role is based at the QMC campus with support for hybrid working, though travel between campuses and nationally will be required

Please refer the Job description for details