JOB DESCRIPTION

1. Customer Relationship Establishment & Business Opportunity Expansion • Proactively gain insights into the Web3 industry, identifying potential customers such as cryptocurrency exchanges, HFT (high-frequency trading) firms, and crypto institutions. Identify key decision-makers and assess customers’ actual needs. • nitiate conversations using the customer’s language, advocate various products and infrastructure solutions, and build effective business pipelines to drive long-term business growth. • Conduct regularly follow-ups to keep abreast of key information such as customers’ technical evolving plans and budgets, organizational structure. • Maintain strong relationships with key decision-makers, building long-term operational and technical partnerships. This includes engaging, not limited to, CXOs and functional teams, to streamline high-quality after-sales support and conduct post-incident analysis.2. Product & Technological Value Delivery • Leverage your understanding of the customer’s industry and business background to help them recognize the technical value of Alibaba Cloud’s core products and AI/ML services. Highlight Alibaba Cloud’s competitive advantages to position it as the best partner. • Independently explain tailored Alibaba Cloud solutions to customers, and clearly communicate the competitiveness of Alibaba Cloud product solutions and the business value that can be created for customers.3. Decision-Making Promotion & Business Opportunity Conversion • Facilitate quick decision-making from customers to adopt and continually use Alibaba Cloud’s products and technological solutions through effective resource integration and management, creating continuous value for customers. • Utilize various sales strategies, such as communication, influence, and business proposals, to convert business opportunities, achieve results, and create a win-win situation with customers. • Identify issues that impact the customer experience and drive internal solutions to address these problems, improving internal product solutions and processes.4. Business Support • Provide customers with full lifecycle support, integrating all resources to ensure successful project implementation and resolving product usage problems. • Promote the rapid iteration of Alibaba Cloud products on the customer side and support customers in achieving technical goals.

Please refer the Job description for details