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Customer Success Manager, LIONS Intelligence at Informa Intelligence
London, England, United Kingdom - Full Time
Skills Needed
Customer Success Management, Account Management, Client Onboarding, Upselling, Cross Selling, Relationship Building, Salesforce, Workshop Delivery, Project Management, Storytelling, Presentation Skills, Multi Tasking, Problem Solving, Customer Engagement, Kpi Management, Strategic Planning
Specialization
Candidates should have prior experience in a customer-facing role such as Customer Success or Account Management and an interest in the advertising and marketing industry. A proactive, energetic attitude with strong organizational and presentation skills is required.
Experience Required
Minimum 2 year(s)
Business Intelligence (BI) Specialist (m/f/d) at Panasonic Corporation
Berlin, British Columbia, Germany - Full Time
Skills Needed
N/A
Consultant Business Intelligence & Analytics at LinkedIn
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Business Intelligence (BI) Specialist (m/f/d) at Panasonic Corporation
Berlin, Alberta, Germany - Full Time
Skills Needed
N/A
Business Intelligence & Reporting Consultant at I-TeleRAD
Sydney, New South Wales, Australia - Full Time
Skills Needed
Ibm Cognos Analytics, Ibm Planning Analytics (Tm1), Sql, Wherescape Red, Alteryx, Powershell, Python, Data Warehousing, Etl/Elt, Relational Data Modelling, Agile Methodology, Stakeholder Engagement
Specialization
Requires extensive experience with IBM Cognos, IBM Planning Analytics (TM1), and advanced SQL expertise. Proficiency in WhereScape RED, Alteryx, and scripting languages like Python or PowerShell is essential.
Experience Required
Minimum 5 year(s)
Datenanalyst / Business Intelligence Analyst at DEKRA Arbeit GmbH
germany, Bern, Germany - Full Time
Skills Needed
N/A
Specialist Reporting & Business Intelligence at TYC Personalmanagement
Berlin, British Columbia, Germany - Full Time
Skills Needed
N/A
SVP Business Intelligence and Analytics Lead at Citi
Irving, Texas, United States - Full Time
Skills Needed
Business Intelligence, Data Analysis, Power Bi, Tableau, Datorama, Sql, Data Warehousing, Etl Processes, Data Modeling, Stakeholder Management, Vendor Management, Data Storytelling, Project Management, Strategic Thinking, Cloud Data Platforms, Data Integration
Specialization
Requires 10+ years of experience in data analysis or BI with strong proficiency in tools like Power BI, Tableau, and SQL. A bachelor's or master's degree in a quantitative field is required, along with experience in highly regulated environments.
Experience Required
Minimum 10 year(s)
Senior Data and Business Intelligence Analyst at Adbri Limited
berlin, New Brunswick, Germany - Full Time
Skills Needed
N/A
IT Project Manager (AI/Decision Intelligence) at HAYS
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Specialist Reporting & Business Intelligence at TYC Personalmanagement
Berlin, Bern, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 9 year(s)
Applied AI Engineer – Engineering Intelligence at Ford Motor Company
Chennai, tamil nadu, India - Full Time
Skills Needed
Python, Llms, Agent Based Systems, Apis, Microservices, Gcp, Software Engineering, Langchain, Langgraph, Autogen, Crewai, Semantic Kernel, Rag, Vector Databases, Mlops, Cae/Fea Tools
Specialization
Requires a Bachelor's or Master's degree in Computer Science or a related field with 2-5 years of experience in applied AI engineering. Must be proficient in Python, LLMs, and system integration, with a preference for experience in agent frameworks and MLOps.
Experience Required
Minimum 2 year(s)
Senior Full Stack Software Engineer at Artificial Intelligence Australia Pty Ltd
Sydney, Queensland, Australia - Full Time
Skills Needed
N/A
Lead Security Researcher - AI Threat Intelligence at CATO NETWORKS SINGAPORE PTE LTD
, Tel-Aviv District, Israel - Full Time
Skills Needed
Threat Intelligence, Ai Security, Sql, Mitre Att&Ck, Technical Writing, Public Speaking, Security Research, Data Analysis, Python, Malware Analysis, Cloud Security, Agentic Workflows, Ttp Analysis, Campaign Tracking, Threat Actor Profiling, Xdr/Edr/Ndr
Specialization
Requires at least 5 years of experience in cybersecurity research with strong SQL skills and a deep understanding of the threat landscape. Must be proficient in technical writing and capable of traveling internationally multiple times per year.
Experience Required
Minimum 5 year(s)
Consultant - Cost Intelligence & Estimating - PMCM at WSP
London, England, United Kingdom - Full Time
Skills Needed
Construction Cost Management, Quantity Surveying, Cost Estimating, Benchmarking, Cost Planning, Data Analysis, Problem Solving, Stakeholder Management, Power Bi, Costx, Cemar, Procurement, Commercial Management, Digital Reporting, Infrastructure Estimating, Business Development
Specialization
Requires a qualification in construction cost management or quantity surveying, with demonstrable experience in infrastructure estimating and benchmarking. Strong analytical skills and the ability to collaborate with cross-functional teams are essential.
Experience Required
Minimum 2 year(s)
Business Intelligence & Analytics Senior Manager at Banglalink
Dhaka, Dhaka Division, Bangladesh - Full Time
Skills Needed
Predictive Analytics, Machine Learning, Ai, Data Science, Tableau, Microstrategy, Sql, Python, R, Statistical Modeling, Data Mining, Business Intelligence, Customer 360, Financial Modeling, Stakeholder Management, Leadership
Specialization
Requires 7-10 years of experience, including 4 years in telecommunications, and a degree in Computer Science, Statistics, Finance, or a related field. Must possess deep technical proficiency in Big Data platforms, BI tools like Tableau, and programming languages such as Python or R.
Experience Required
Minimum 5 year(s)
Data Scientist, Marketing Modelling Intelligence at Vinted
Vilnius, Vilnius County, Lithuania - Full Time
Skills Needed
Bayesian Media Mix Modeling, Python, Advanced Statistics, Causal Inference, Regression, Probabilistic Programming, Pymc, Econometric Modeling, Time Series Modeling, Data Product Engineering, Model Validation, Roi Frameworks
Specialization
Requires a Master's or PhD in a quantitative discipline and proven experience in advanced statistical or econometric modeling. Must be proficient in Python and capable of translating complex scientific methodologies into production-grade data products.
Experience Required
Minimum 2 year(s)
Manager, Business Intelligence and Market Insights at LegalAndGeneral
Dublin, Leinster, Ireland - Full Time
Skills Needed
Business Intelligence, Market Insights, Data Analysis, Stakeholder Management, Commercial Awareness, Data Visualization, Strategic Planning, Competitor Analysis, Data Governance, Financial Reporting, Excel, Powerpoint, Tableau, Power Bi, Market Intelligence, Product Strategy
Specialization
Requires experience in business intelligence or consulting within asset management, with proficiency in tools like Morningstar, Bloomberg, or Preqin. Candidates should have strong data visualization skills and be working towards or holding qualifications such as CFA, IMC, or CAIA.
Experience Required
Minimum 5 year(s)
Principal, Data Analytics & Business Intelligence at Pearson PlcWestminster
, , China - Full Time
Skills Needed
Data Analytics, Business Intelligence, Power Bi, Tableau, Microsoft Fabric, Azure Data Explorer, Bigquery, Hypothesis Driven Analysis, Segmentation, Performance Diagnostics, Forecasting, Ai Techniques, Automation, Stakeholder Management, Strategic Planning, Revenue Operations
Specialization
Requires over 7 years of experience in data analytics or BI, with proficiency in tools like Power BI, Tableau, and modern data platforms. Must possess strong skills in hypothesis-driven analysis and the ability to influence senior stakeholders with data-driven recommendations.
Experience Required
Minimum 5 year(s)
Machine Learning Engineer - Quality Intelligence at AfterQuery
San Francisco, California, United States - Full Time
Skills Needed
Machine Learning, Software Engineering, Data Pipelines, Production Systems, Ranking, Recommendations, Search Quality, Anomaly Detection, Marketplace Systems, Trust And Safety, Fraud Detection, Data Quality Systems, Backend Systems, Model Evaluation, Infrastructure Development
Specialization
Requires 3-6 years of experience in shipping production systems with a strong background in applied ML or data quality. Candidates must be comfortable working across backend systems and data pipelines in a fast-paced, high-ownership environment.
Experience Required
Minimum 5 year(s)
Customer Success Manager, LIONS Intelligence at Informa Intelligence
London, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success Management, Account Management, Client Onboarding, Upselling, Cross-selling, Relationship Building, Salesforce, Workshop Delivery, Project Management, Storytelling, Presentation Skills, Multi-tasking, Problem Solving, Customer Engagement, KPI Management, Strategic Planning

Industry

Information Services

Description
Company Description Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious brands like Cannes Lions, Black Hat, Money20/20 and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights. Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals. We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list. Job Description The Customer Success Manager position will report into the EMEA Head of Customer Success. The Customer Success Manager works with the Account Management team to ensure that our clients understand and get tangible value from the LIONS Intelligence portfolio of products: The Work, Contagious IQ, WARC, and Effie. The CSM also works with our New Business team, onboarding new clients and facilitating their training in our product suite. The role of the CSM is to become the trusted advisor to our clients who range from the largest advertising agencies to leading brands and media owners. We aim to build our partnerships and relationships with our customers to increase their understanding and usage of our suite of LIONS Intelligence products and services. Everything the CSM role does is to increase the likelihood of renewal, upsell and cross-sell. The majority of each day will be spent engaging with customers via meetings, speaking on the phone and building relationships with customers to build their usage of LIONS Intelligence products and services. You will be recording key insights from customers on our systems and working with our leading Account Management team to strategise where to prioritise focus to ensure we hit our retention & growth targets. Key accountabilities Working to engage with your customer through email, phone calls and meetings (online and offline) Onboarding customers to LIONS Intelligence products as the first point of contact, owning the lifecycle of these clients through to eventual renewal Identifying and nurturing upsell & cross-selling opportunities across the LIONS portfolio Driving engagement with LIONS’ portfolio of products, including promoting upcoming events and sessions Meeting and exceeding your KPI targets on customer meeting activity Managing projects around team collaboration and sharing of resources, ideas and engagement strategies Collecting integral key information & usage data to help build the case for renewal - accurately recording insights on our systems, including Salesforce Arranging and delivering engaging workshops with customers, tailored to their needs to ensure customers understand the value of our products, and that they are integrated into their business processes This list is not exhaustive and there may be other activities you are required to deliver. Qualifications Prior experience in a customer-facing role (Customer Success, Client Services, Account Management or similar) Interest in the advertising, marketing and creativity industry Desire to work in a customer-facing role and a customer-oriented environment Naturally enthusiastic and happy to speak with customers on the phone A proactive individual who is willing to learn and absorb ideas shared with them Energetic, curious, can-do attitude, problem solving and passion for storytelling Imaginative, with a passion for presenting your ideas to others Strong organisational & multi-tasking skills - good attention to detail and able to work under pressure and deadlines Additional Information We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say LifeAt.Informa.com Our benefits include: Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year A flexible range of personal benefits to choose from, plus company funded private medical cover A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more Recognition for great work, with global awards and kudos programmes As an international company, the chance to collaborate with teams around the world We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.

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Responsibilities
The Customer Success Manager acts as a trusted advisor to clients, ensuring they derive tangible value from the LIONS Intelligence product portfolio. The role focuses on onboarding new clients, driving product engagement, and identifying growth opportunities to increase retention and revenue.
Customer Success Manager, LIONS Intelligence at Informa Intelligence
London, England, United Kingdom - Full Time
Skills Needed
Customer Success Management, Account Management, Client Onboarding, Upselling, Cross Selling, Relationship Building, Salesforce, Workshop Delivery, Project Management, Storytelling, Presentation Skills, Multi Tasking, Problem Solving, Customer Engagement, Kpi Management, Strategic Planning
Specialization
Candidates should have prior experience in a customer-facing role such as Customer Success or Account Management and an interest in the advertising and marketing industry. A proactive, energetic attitude with strong organizational and presentation skills is required.
Experience Required
Minimum 2 year(s)
Business Intelligence (BI) Specialist (m/f/d) at Panasonic Corporation
Berlin, British Columbia, Germany - Full Time
Skills Needed
N/A
Consultant Business Intelligence & Analytics at LinkedIn
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Business Intelligence (BI) Specialist (m/f/d) at Panasonic Corporation
Berlin, Alberta, Germany - Full Time
Skills Needed
N/A
Business Intelligence & Reporting Consultant at I-TeleRAD
Sydney, New South Wales, Australia - Full Time
Skills Needed
Ibm Cognos Analytics, Ibm Planning Analytics (Tm1), Sql, Wherescape Red, Alteryx, Powershell, Python, Data Warehousing, Etl/Elt, Relational Data Modelling, Agile Methodology, Stakeholder Engagement
Specialization
Requires extensive experience with IBM Cognos, IBM Planning Analytics (TM1), and advanced SQL expertise. Proficiency in WhereScape RED, Alteryx, and scripting languages like Python or PowerShell is essential.
Experience Required
Minimum 5 year(s)
Datenanalyst / Business Intelligence Analyst at DEKRA Arbeit GmbH
germany, Bern, Germany - Full Time
Skills Needed
N/A
Specialist Reporting & Business Intelligence at TYC Personalmanagement
Berlin, British Columbia, Germany - Full Time
Skills Needed
N/A
SVP Business Intelligence and Analytics Lead at Citi
Irving, Texas, United States - Full Time
Skills Needed
Business Intelligence, Data Analysis, Power Bi, Tableau, Datorama, Sql, Data Warehousing, Etl Processes, Data Modeling, Stakeholder Management, Vendor Management, Data Storytelling, Project Management, Strategic Thinking, Cloud Data Platforms, Data Integration
Specialization
Requires 10+ years of experience in data analysis or BI with strong proficiency in tools like Power BI, Tableau, and SQL. A bachelor's or master's degree in a quantitative field is required, along with experience in highly regulated environments.
Experience Required
Minimum 10 year(s)
Senior Data and Business Intelligence Analyst at Adbri Limited
berlin, New Brunswick, Germany - Full Time
Skills Needed
N/A
IT Project Manager (AI/Decision Intelligence) at HAYS
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Specialist Reporting & Business Intelligence at TYC Personalmanagement
Berlin, Bern, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 9 year(s)
Applied AI Engineer – Engineering Intelligence at Ford Motor Company
Chennai, tamil nadu, India - Full Time
Skills Needed
Python, Llms, Agent Based Systems, Apis, Microservices, Gcp, Software Engineering, Langchain, Langgraph, Autogen, Crewai, Semantic Kernel, Rag, Vector Databases, Mlops, Cae/Fea Tools
Specialization
Requires a Bachelor's or Master's degree in Computer Science or a related field with 2-5 years of experience in applied AI engineering. Must be proficient in Python, LLMs, and system integration, with a preference for experience in agent frameworks and MLOps.
Experience Required
Minimum 2 year(s)
Senior Full Stack Software Engineer at Artificial Intelligence Australia Pty Ltd
Sydney, Queensland, Australia - Full Time
Skills Needed
N/A
Lead Security Researcher - AI Threat Intelligence at CATO NETWORKS SINGAPORE PTE LTD
, Tel-Aviv District, Israel - Full Time
Skills Needed
Threat Intelligence, Ai Security, Sql, Mitre Att&Ck, Technical Writing, Public Speaking, Security Research, Data Analysis, Python, Malware Analysis, Cloud Security, Agentic Workflows, Ttp Analysis, Campaign Tracking, Threat Actor Profiling, Xdr/Edr/Ndr
Specialization
Requires at least 5 years of experience in cybersecurity research with strong SQL skills and a deep understanding of the threat landscape. Must be proficient in technical writing and capable of traveling internationally multiple times per year.
Experience Required
Minimum 5 year(s)
Consultant - Cost Intelligence & Estimating - PMCM at WSP
London, England, United Kingdom - Full Time
Skills Needed
Construction Cost Management, Quantity Surveying, Cost Estimating, Benchmarking, Cost Planning, Data Analysis, Problem Solving, Stakeholder Management, Power Bi, Costx, Cemar, Procurement, Commercial Management, Digital Reporting, Infrastructure Estimating, Business Development
Specialization
Requires a qualification in construction cost management or quantity surveying, with demonstrable experience in infrastructure estimating and benchmarking. Strong analytical skills and the ability to collaborate with cross-functional teams are essential.
Experience Required
Minimum 2 year(s)
Business Intelligence & Analytics Senior Manager at Banglalink
Dhaka, Dhaka Division, Bangladesh - Full Time
Skills Needed
Predictive Analytics, Machine Learning, Ai, Data Science, Tableau, Microstrategy, Sql, Python, R, Statistical Modeling, Data Mining, Business Intelligence, Customer 360, Financial Modeling, Stakeholder Management, Leadership
Specialization
Requires 7-10 years of experience, including 4 years in telecommunications, and a degree in Computer Science, Statistics, Finance, or a related field. Must possess deep technical proficiency in Big Data platforms, BI tools like Tableau, and programming languages such as Python or R.
Experience Required
Minimum 5 year(s)
Data Scientist, Marketing Modelling Intelligence at Vinted
Vilnius, Vilnius County, Lithuania - Full Time
Skills Needed
Bayesian Media Mix Modeling, Python, Advanced Statistics, Causal Inference, Regression, Probabilistic Programming, Pymc, Econometric Modeling, Time Series Modeling, Data Product Engineering, Model Validation, Roi Frameworks
Specialization
Requires a Master's or PhD in a quantitative discipline and proven experience in advanced statistical or econometric modeling. Must be proficient in Python and capable of translating complex scientific methodologies into production-grade data products.
Experience Required
Minimum 2 year(s)
Manager, Business Intelligence and Market Insights at LegalAndGeneral
Dublin, Leinster, Ireland - Full Time
Skills Needed
Business Intelligence, Market Insights, Data Analysis, Stakeholder Management, Commercial Awareness, Data Visualization, Strategic Planning, Competitor Analysis, Data Governance, Financial Reporting, Excel, Powerpoint, Tableau, Power Bi, Market Intelligence, Product Strategy
Specialization
Requires experience in business intelligence or consulting within asset management, with proficiency in tools like Morningstar, Bloomberg, or Preqin. Candidates should have strong data visualization skills and be working towards or holding qualifications such as CFA, IMC, or CAIA.
Experience Required
Minimum 5 year(s)
Principal, Data Analytics & Business Intelligence at Pearson PlcWestminster
, , China - Full Time
Skills Needed
Data Analytics, Business Intelligence, Power Bi, Tableau, Microsoft Fabric, Azure Data Explorer, Bigquery, Hypothesis Driven Analysis, Segmentation, Performance Diagnostics, Forecasting, Ai Techniques, Automation, Stakeholder Management, Strategic Planning, Revenue Operations
Specialization
Requires over 7 years of experience in data analytics or BI, with proficiency in tools like Power BI, Tableau, and modern data platforms. Must possess strong skills in hypothesis-driven analysis and the ability to influence senior stakeholders with data-driven recommendations.
Experience Required
Minimum 5 year(s)
Machine Learning Engineer - Quality Intelligence at AfterQuery
San Francisco, California, United States - Full Time
Skills Needed
Machine Learning, Software Engineering, Data Pipelines, Production Systems, Ranking, Recommendations, Search Quality, Anomaly Detection, Marketplace Systems, Trust And Safety, Fraud Detection, Data Quality Systems, Backend Systems, Model Evaluation, Infrastructure Development
Specialization
Requires 3-6 years of experience in shipping production systems with a strong background in applied ML or data quality. Candidates must be comfortable working across backend systems and data pipelines in a fast-paced, high-ownership environment.
Experience Required
Minimum 5 year(s)