Company Description
At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.
We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.
We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.
Job Description

WHAT WOULD MAKE ME A GOOD CANDIDATE?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

• This maternity leave contract is perfect for a motivated, proactive CSM who thrives on ownership, cares deeply about customer experience, and is confident working across a wide range of stakeholders – from centre directors to CEOs.
• Experienced managing a high volume of accounts
• 2+ years of experience in client-facing Sales / Customer Success / Account Management / Support roles & conflict resolution, ideally in a SaaS or technology business
• High comfort level working with a range of stakeholders – from educators and administrators to centre owners and executives
• Excellent written and verbal English skills
• Exceptional relationship-building skills with a confident phone manner and active listening skills
• Ability to communicate complex ideas in ways that are easy to understand
• Empathetic, emotionally intelligent, and driven to provide outstanding customer experience
• Strong understanding of direct debit and real-time payment solutions
• Strong proficiency in CRM management (Salesforce) and Microsoft suite.
• A passion for the Early Childhood Education sector, and truly making a difference in your work

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.
Additional Information

MORE ABOUT US

We are the first global platform combining SaaS with embedded payments and tools to help businesses grow and succeed. We offer software solutions in fast-growing “everyday life” verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payment processing platform. With operations in North America, Australasia, Asia, Europe, and the UK, we serve over 106,000 customers that processed over $38 billion in payments across 20 markets in 2024.

GOOD TO KNOW

To be considered for employment, you must be legally authorised to work in the location (country) you’re applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.
We kindly ask you to apply through our careers portal or external job boards only. Please don’t send your application via email.
To learn more about us and our products, please visit www.xplortechnologies.com/careers.
We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/recruitment-faqs.
Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don’t have any AI tools in place that are capable of making these kinds of hiring decisions for us.
Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

• Provide an exceptional, solutions-focused post-sales experience that supports long-term customer satisfaction, product adoption, and partnership growth — all while reflecting Xplor’s values and commitment to the early learning community.
• Help customers adopt and activate Xplor’s product suite
• Ensuring your customer base is receiving timely and accurate responses when engaging with other departments (e.g. Support or Onboarding)
• Uncover opportunities and work collaboratively with your Existing Business AE, to help them execute their upsell opportunities/Uncover opportunities and work collaboratively with your AE and help them execute their upsell opportunities/strategy for the accounts.
• Maintaining regular customer contact (e.g monthly meetings, Quarterly Business Reviews) as needed within your portfolio, ensuring activity KPI’s and SLAs are met.
• Ensuring customers are up to date on product changes and developments that have been deployed, eg introduce to webinars, product release notes etc.
• Advocate customer needs/issues cross-departmentally
• Operate as a liaison between management to share key customer feedback to improve overall customer experience
• Lead issue resolution and escalation management - thinking on your feet to solve problems quickly and effectively, often under pressure
• Ensure CRM (Salesforce) records are accurate and up-to-date across customer comms, key account data, and engagement activitie