JOB DESCRIPTION

The Assistant Managers of 10 Fitness are expected to uphold and deliver the 10 Fitness member experience via being honest and committed individuals who are moldable, patient, and resilient. They should be leaders who are enthusiastic about helping others and have a strong desire to make a difference. All team members will contribute to running a clean, friendly and well-maintained club; execute the team member basics of being on time and complying with company policies. The team member will strive to ensure a safe, fun, and interactive environment in a positive and professional manner.

MEMBER EXPERIENCE:

• Ensure that every member/guest is greeted by name with a smile
• Ensure that all members/guests are on the right track and have what they need to accomplish their fitness goals
• Ensure all check-in and safety precautions are followed
• Receive and obtain information from all incoming inquiries, then direct to the appropriate recipients
• Handle member service issues which may include: lost and found items, member change forms, questions about personal training, and any questions about billing and payments.
• Go the extra mile with customer service for the member/guest via Second Mile Service
• Write and mail thank you cards to all new members daily
• Set Tanning beds and Massage Chairs
• Promote and sell memberships, merchandise, and supplements
• Promote Personal Training and Group Exercise
• Ensure that all employees are aware of appropriate workplace conduct and are held accountable for their actions and behavior
• Ensure equipment and/or facilities are working properly; submit a maintenance ticket for any questionable items and ensure they are fixed in a timely manner·

QUALIFICATIONS / EXPERIENCE:

• Must have 6-12 months experience in sales/customer service
• Basic computer skills

CERTIFICATIONS / EDUCATIONAL LEVEL:

• High School Diploma or GED required
• Bachelor’s Degree in Business Administration or Exercise Science is preferred
• Personal Training Certification is preferred

PHYSICAL REQUIREMENTS:

• This job duty often requires the employee to regularly stand for up to 8 hours, walk, kneel, reach with hands and arms, and effectively communicate.
• Employee must occasionally lift and/or move up to 50 pounds.

COMPENSATION:

• Base hourly rate: $17.00 - $20.00
• Opportunity to earn monthly incentive bonuses up to $500 based on specified KPIs
  This job description intends to describe the general nature and level of work being performed by the people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
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Please refer the Job description for details