KNOWLEDGE, SKILLS, ABILITIES

• Must be at least 18 years old
• Ability to read, write, and speak English required
• Minimum 1 to 2 years in the coffee industry and food and beverage management experience required.
• Always maintains a valid Food Handler Card and follows health department guidelines at all times.
• Minimum 2 years of salesmanship and practical merchandising skills.
• Ability to meet all speed of service expectations for Caffe Vita coffee drinks and bar flow standards with executing excellence in drink preparation.
• Demonstrate excellence in the use and maintenance on all retail equipment such as espresso machines and Fetco.
• Must be able to add, subtract and multiply with ease and accuracy.
• Must demonstrate regular attendance by coming to work on scheduled working days and being on time. May be required to work a variety of days and shifts to meeting business need including weekends and holidays.
• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes product demonstration, sales, techniques, and sales control systems.

Cultivate and create community through kindness, positivity, and respect. Serve as a role model for maintaining a calm, fun, and friendly environment during high-stress or high-volume periods.

• Person in Charge on Manager’s days off.
• Consistency in excellent leadership, verbal and written communication skills and decision-making skills.
• Oversees and supports daily cafe operations with some ordering, banking, inventory and/or staff coaching & onboarding responsibilities.
• Ability to be well-organized and support all coffee launches and seasonal drinklaunches.
• Passion for hospitality and coffee
• Supporting Retail Operations and Cafe Manager on any brand exposure and sales-driving strategy initiatives.
• Supports Cafe Manager to meet established budgets and assists in any identified course correction as needed.
• Provide excellent customer service by using and holding staff accountable to the 3 Steps to Giving Great Service and Setting the Bar standards.
• Work a minimum number of weekly bar shifts (minimum to be determined with Cafe Manager
• Maintain a clean and organized caf environment, both front of house and back of house spaces.
• Supports the Cafe Manager on any ongoing preventive maintenance and upkeep schedules.
• Prepare beverages for guests, meeting Caffe Vita standards.
• Ability to perform all shifts and side-work with fluency.
• Maintain clean, fully stocked and faced merchandise shelves.
• Follow established protocol for submitting all orders to Caffe Vita customer service.
• Maintain full compliance with all accounting, financial reporting, inventory and cash deposit procedures.
• Review and respond to all communication channels in a timely way.
• Provide staff ongoing opportunities to learn about Caffe Vita products, services and culture.
• The ability to self-start and be proactive in providing solutions.
• Maintain a calm working environment during high volume periods
• Multi-task and demonstrate initiative with routine tasks
• Handle money with accuracy and accountability
• Participate in Caffe Vita community events and coffee cuppings
• Demonstrate change agility and thrive in an adaptable environment
• Above all, sets the best example of behavior, work ethic, and work quality.
• Ability to being a be a positive team member, help bring out the best in people and cultivate a positive work environment.
• The ability to prioritize, organize and communicate effectively and professionally is required
• Promote creativity and innovation.
• The drive to be part of an amazing team that s based on respect, compassion, and accountability.