JOB DESCRIPTION – ASSISTANT GENERAL MANAGER

Set at the top of Hotel X Toronto, Valerie is a three-story venue that boasts a space that features a massive hotel rooftop, a 360-degree view of the city and an outdoor all-season pool. A sophisticated dining space and cocktail bar lead the way on the 27th floor, paired with attractive live music and will stream together under one cohesive Japanese-influenced concept.
These multifaceted spaces create a memorable experience for everyone. Our Mission is simple. We are in the experience business. Our people-first culture will inspire and empower our team to deliver moments that matter in an environment hyper-focused on the guest experience. Together we will build a best-in-class hospitality experience.

• Support the General Manager in overseeing daily operations, including staffing, guest service, financials, and strategic planning.
• Lead and mentor both front-of-house and heart-of-house teams to uphold service excellence and company standards.
• Assist with recruitment, onboarding, training, and performance management of all team members (e.g., hosts, servers, bartenders, kitchen and support staff).
• Actively manage guest experience by resolving concerns, responding to feedback, and handling special requests with professionalism.
• Work closely with the kitchen team to ensure timely and accurate food and beverage service, including accommodation of dietary needs.
• Contribute to inventory control, including ordering supplies, conducting stock counts, and minimizing waste.
• Assist in financial oversight, including revenue tracking, expense management, and identifying cost-saving opportunities.
• Manage scheduling, timesheets, and basic payroll administration to ensure proper staffing and compliance with company policies.
• Maintain a clean, safe, and organized environment in accordance with Ontario health and safety regulations.
• Promote a positive, respectful, and inclusive workplace culture where communication and collaboration thrive.