ABOUT THE ROLE  

•  Welfare & Safeguarding Ensure effective case management of all welfare concerns and LDHD (Learning Differences, Health and Disability) students, creating and maintaining accurate records in the student information management system in line with GDPR requirements  
• Ensure the safeguarding of students in line with Study Group policy and procedure and acting as a point of contact for any member of staff who has a concern about the safety or wellbeing of a student.  
• Provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services  
• Support the creation of  Support Plans for students and monitor the engagement and effectiveness
• Follow processes to  support students that are under the age of 18 to ensure  they are safe and assist with daily monitoring of whereabouts, helping to locate those where this is unknown.   
• Work closely with the colleagues to identify and support students with additional needs due to health / SEND. 
• To proactively promote the importance of  student Health Registration,  on the NHS system and assist students with registration and to access healthcare services as required.  
• To assist with the planning and implementation of an annual schedule of welfare events and promotional activities, including delivery in personal tutor sessions, liaising with external agencies to actively engage students in the promotion of health and wellbeing. 
• To assist students with completing Mitigating Circumstances Forms and to attend Mitigating Circumstances meetings.  
• To support with the membership of Student Staff Liaison Committee and regular meetings. 
• To make check-in calls with students on support or safety plans as appropriate (in the exceptional cases these are required out of office hours  time in lieu would be given).  
• General Duties Ensuring the smooth running of the reception and other student-facing environments, dealing with general student queries – face to face, on the VLE, by email and phone, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team
• Working as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and providing support and guidance to team members carrying out the activities
• Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents