Starmind is revolutionising how enterprises in the DACH region manage and leverage their most valuable resource: organisational knowledge. Our AI-driven platform bridges the gap between questions and expertise, significantly reducing the time teams spend searching for answers and enhancing productivity. We are looking for a seasoned Customer Success Director to join our team in Germany, who will strategically guide our highest-value clients across Germany, Austria, and Switzerland, ensuring seamless onboarding, relationship growth, and robust commercial expansion.
If you thrive on delivering measurable impact at senior and executive levels, this is your opportunity to shape customer outcomes at the forefront of enterprise innovation.

SKILLS AND EXPERIENCES

• Senior or Director level experience managing strategic enterprise customers in a B2B SaaS environment, ideally across onboarding, rollout, renewal, and expansion
• Directly owns commercial outcomes, leading renewal and expansion negotiations, executive business reviews, and building long term C-level stakeholder alignment across sponsors, champions, and decision makers.
• Demonstrates a strong track record of driving measurable customer success through structured planning, proactive adoption strategies, risk management, and deep expertise navigating complex enterprise account structures and multi-stakeholder environments.
• Highly effective communicator with the ability to influence across technical and non-technical audiences and gain buy in at all organizational levels
• Comfortable leading cross functional initiatives with Sales, Product, and Technical teams to deliver strategic outcomes and represent the voice of the customer
• Proficient in leveraging customer data and health metrics to inform strategy, prioritize engagement, and drive commercial performance
• Skilled at turning perceived objections and obstacles into opportunities to engage stakeholders, uncover needs, and deliver strategic value
• Bring resilience and genuine enthusiasm for technology to proactively solve complex platform challenges with a solution oriented mindset and strong bias toward action and ownership.
• Experience mentoring or coaching others within Customer Success or cross functional teams
• Fluent in both German and English