COME JOIN OUR TEAM OF INNOVATIVE AND UNPARALLELED LAB AND SUPPORT STAFF!

Wisconsin Diagnostic Laboratories (WDL) is a wholly owned subsidiary of The Froedtert & the Medical College of Wisconsin regional health network, which is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Patient care is our top priority, from test orders to transportation of specimens to reporting of test results. We perform over five million tests annually with test capabilities that match the largest labs in the world, providing expert academic care in every community. We combine our robust test directory and expert faculty and staff with compassionate patient care and unparalleled logistical support. WDL specializes in delivering comprehensive, clinical laboratory services to clients ranging from large tertiary care centers to small community practices.
We invite you to review the job posting below. If you meet the requirements and qualifications for this opportunity, you are encouraged to apply.
Wisconsin Diagnostic Laboratories is proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. As a federal contractor/subcontractor, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We welcome protected veterans to share their priority consideration status with us at 414-805-7500. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 414-805-7500. We will attempt to fulfill all reasonable accommodation requests.
Thank you for considering a career with Wisconsin Diagnostic Laboratories!
Location: US:WI:MILWAUKEE at our WI DIAGNOSTIC LABORATORIES facility.

SUMMARY:

Technical-Administrative Supervisors ensure the technical operations, policies, and processes are standardized throughout the shifts, days, and locations (if applicable) for their section(s). They are responsible for scheduling and employee performance of technical procedures. Technical-Administrative Supervisors are effective team members in section management relative to communication, operations, finances, and personnel management as appropriate. They assist the Manager and appropriate Section Director(s) in meeting customer expectations, quality, regulatory, and safety requirements.
Responsibilities:
1. Monitors and assists the manager in the daily operations of the assigned department/section/shift, ensuring effective workflow processes and adherence to policies and procedures. Adjusts work assignments to meet or exceed test turnaround time expectations, while maintaining appropriate quality control, instrument calibration and maintenance, training, and competency activities.
2. On a timely basis, prepares and maintains monthly staff work schedules based on workload, training, rules of employee conduct, and union contracts. Schedules creatively to minimize or eliminate overtime.
3. Maintains departmental consumable inventory. Places orders as needed, based on established procedures and timeframes.
4. Consistently achieves biweekly Payroll deadlines by submitting complete and accurate employee automated timekeeping data, including Employee Request and Notification forms. Maintains an ongoing record of employee exceptions to ensure rules of employee conduct are consistently followed.
5. Maintains and updates department procedure manuals as needed or appropriate. Develops new procedures and special reports as needed. Ensures that staff is knowledgeable in and regularly follows standard laboratory policies, procedures, and across shifts and sites (if applicable) to ensure quality test results. Also ensures that required staff review and sign-off of policies, procedures, regulatory items, meeting minutes, safety updates, etc., is performed on a timely basis.
6. Assists manager in preparing for and conducting regular and meaningful staff meetings, sharing company information and encouraging employee input. Prepares and distributes comprehensive meeting minutes.
7. Maintains competency and accurately performs appropriate technical procedures (bench work) as dictated by workload and/or staffing.
8. Utilizes the Laboratory Information System (LIS) to ensure accurate data generating, as well as appropriate data retention and retrieval. Assists in updating LIS test menus to coincide with departmental updates.
9. Researches and resolves problems and serves the department as a resource by sharing expert knowledge on technical issues including unusual specimens, unusual test results, etc. Utilizes advanced troubleshooting skills to maintain accurate and timely patient resting. Consults with managers, section directors, and patient care team members regarding difficult analyses, abnormal findings, and conflicting results.
10. Keeps abreast of new developments/issues related to own area of expertise. Involved in RFP’s and research and development of new instruments or products, compiling accurate and detailed data and summary reports. Ensures that all tests are scientifically accurate and performed in accordance with standard protocol. Responsible for the implementation of test procedures, instrumentation, and reagents. Also assists the manager in meeting departmental operations budget, within acceptable variances. Looks for innovative approaches for expense reduction and cost-effective system enhancements.
11. Assists in the development, monitoring, and reporting of quality assurance (QA) standards and objectives. Participates in QA programs to ensure that quality standards are met. Serves as a consultant for QA/QC problem situations: working to resolve situations as they occur so that testing may continue in a timely manner. Supports manager in promoting continuous quality improvement initiatives through creative critical thinking, employee education, and ongoing projects. Assists in the development and implementation of process improvement.
12. Ensures that required quality control (QC) and maintenance procedures are appropriately performed and documented. Ensure that monthly QC reports are prepared, reviewed, and submitted to the section director or designee as appropriate. Proactively identifies and notifies manager of risk occurrences within the department, i.e., errors, accidents, and other risk incidents. Follows up with comprehensive investigation and resolution as appropriate.
13. Develops and maintains the proficiency testing (PT) program for assigned section(s). Ensures that proficiency tests are ordered appropriately in the LIS and tested in the same manner as patient specimens by assigned employees. Maintains records of employee performance and ensures rotation of PT testing among employees. Completes required forms and reports results to agencies within the required timeframe. Reviews returned results and performs corrective action as needed.
14. Ensures compliance with all regulatory and inspection agencies. Prepares for and participates in on-site inspections by certification agencies including CAP, ASHI, AABB, JCAHO, etc
15. Creates, maintains, implements, and documents appropriate training and competency programs. Ensures that employees understand departmental/section/shift expectations. Ensures that new employees, students, and pathology residents are scheduled for and receive appropriate training. Continually assesses training progress and adjust training schedules to ensure competency. Actively participates in training as needed.
16. Participates in hiring decisions, including interviewing and assessing the technical expertise of applicants.
17. Communicates regularly with employees regarding performance, job satisfaction and career development. Collaborates with the manager regarding significant performance issues and follows up by preparing performance improvement plans ad/or progressive disciplinary action in an objective and consistent manner based on the rules o of employee conduct. Participates in disciplinary hearing and needed.
18. Assumes primary responsibility for preparation of employee performance evaluations within the month they are due. Obtains input from other members of the department leadership team regarding technical performance as applicable. Participates in the performance evaluation meetings as requested.

QUALIFICATIONS:

1. Bachelor’s Degree (or higher) in one of the following: Medical Laboratory Science (formerly Clinical Laboratory Science or Medical Technology), Microbiology, Biology, Molecular Biology,
   Chemistry/Biochemistry (other science degrees may also be acceptable)
2. ASCP certification within one year from date of hire, where applicable.
3. Minimum of 4 years demonstrated successful, professional work experience as a Clinical Laboratory Scientist, Chemistry Technologist, or Hematology Technologist in a clinical or research laboratory environment.

• Paid Time Off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 401K
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits availabl