Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country.
Are you a service-driven leader who thrives on operational excellence and building high-performing teams?
Do you have a deep understanding of mortgage servicing and a passion for improving systems, processes, and member experiences? As VP, Mortgage Servicing, you’ll oversee all aspects of loan servicing—from escrow management and payment processing to regulatory compliance and vendor relations—while leading a team that delivers accuracy, efficiency, and exceptional service. Together, we’ll set a new standard for mortgage servicing.
Come grow with us!
The Opportunity: We are seeking a VP, Mortgage Servicing to join the DFCU Financial team.

Servicing Tasks

• Manage loan servicing including payment posting, escrow insurance payments, escrow tax payments, annual escrow analysis, monthly mortgage insurance payments and biannual tax payments to cities and counties.
• Resolve member inquiries and research problem loans.
• Make decisions regarding exceptions to loan servicing policy.
• Coordinate accounting settlement of member payments, general ledger settlement, insurance tracking and monthly regulatory reporting.
• Oversee and coordinate the preparation of discharge of first mortgages.
• Maintain, update, and test servicing system (DNA, Fiserv) and equipment to support operational efficiencies.

Policy & Implementation

• Interact with department management in organizing, planning and implementing department goals and strategic direction.
• Develop and implement policies, procedures, and metrics to ensure efficient, compliant, and member focused loan servicing department.

Operations & Staff Leadership

• Responsible for servicing operations and staff management, including recruitment, supervision, scheduling, development, performance evaluation and disciplinary actions.
• Train servicing employees in related work area.
• Work with members, employees, and vendors in person and over the phone.