ABOUT SEMBCORP

Sembcorp is a leading energy and urban solutions provider headquartered in Singapore. Led by its purpose to drive energy transition, Sembcorp delivers sustainable energy solutions and urban developments by leveraging its sector expertise and global track record.

QUALIFICATIONS & EXPERIENCE

• At least a Degree Holder.
• Preferably 5 years of relevant working experience in the energy or utilities industry, playing a crucial role in managing the billing and collection operations
• Minimum 2 years of experience in managing a team.In-depth knowledge and experience in business process improvement and project management and implementation preferred.

SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS

• High proficiency in Microsoft office (Excel, Word, PowerPoint, MS Dynamics), Power BI, process mapping and analysis tools.
• Strong analytical and problem-solving skills, attention to detail and comfort in working with numbers.Excellent communication and interpersonal skills.

PURPOSE AND SCOPE

• Provide Retail Operations Billing, Customer Fulfilment and Collection Support for the Commercial Business.Develop, standardize, and optimize business processes for the Retail Operations team using digital systems.

KEY ROLES AND RESPONSIBILITIES

• Provide Billing, Customer Fulfilment and Collection operation support for the Commercial Business.
• Develop, standardize, and optimizebusiness processes by analyzing and evaluating existing processes and challenges.
• Perform analysis of the business processes related to productivity, efficiency, quality, costs, and time management.
• Review and update procedures and policies to support billing, sales, and metering requirements. Prepare management progress reports, feedback, and suggestions to all stakeholders through meetings, workshops, and documentation.
• Manage and support billing system projects to optimize business processes, including project implementation, post implementation, system stabilization and monitoring phase to ensure project objectives are met.Team leader for operational functions such as billing operations, customer support or collections.