KNOWLEDGE & EXPERIENCE (MUST-HAVE):

• Bachelor’s degree (or equivalent).
• Solid experience in account management within a financial institution or software solutions vendor.
• Strong business knowledge of eFX solutions is essential.
• Hands-on experience working with e-trading platforms, FX, or financial markets software (bank or vendor side).
• Proven success in building and managing relationships with senior stakeholders.
• Good understanding of the competitive landscape and key market trends.

SKILLS & COMPETENCIES:

• Excellent written and verbal communication skills, with strong interpersonal ability.
• Proficiency in English; the ability to communicate in Chinese is an advantage.
• Strong commercial acumen and solid mathematical skills.
• Demonstrated interest in technology and its application in financial markets.
• Ability to navigate large organizations with diplomacy and political sensitivity.
• Proficiency with Microsoft Office tools and CRM systems.
• Minimum 3 years of experience in Sales, Relationship Management, or Customer Success.
• Self-motivated, responsible, and able to work independently while collaborating effectively in a geographically dispersed team.
• Detail-oriented, with perseverance to drive complex problems to resolution.
• High energy, proactive, and a strong team player.

• Deliver excellent service and support to all assigned client accounts.
• Drive system adoption, engagement, and transaction volumes across accounts.
• Ensure high levels of client satisfaction and strong long-term relationships.
• Achieve a target of subscription renewals within your portfolio.
• Identify and pursue opportunities to cross-sell and up-sell additional solutions.
• Develop and maintain in-depth expertise in the Integral system and its application to client needs.
• Travel regularly to Malaysia and Indonesia to meet clients and support business growth.