• Based in Balcatta
• 12 month fixed term opportunity (parental leave cover)
• $115,561 + Super + Benefits that Matter
  The world is changing and as we work towards a more sustainable future every day, our teams work to create innovative solutions and help deliver and manage water across our state. We invite you to join one of our committed teams and thrive as you collaborate with bright minds while shaping WA’s water future.

YOUR SKILLS AND EXPERIENCE

For this role, we are looking for great talent with:

• Proven experience in a large, commercially focused, state-wide organisation delivering and coordinating customer service operations.
• Demonstrated capability in performing field-based activities within a customer-centric environment.
• Sound understanding of field operations related to Metering Services, including customer account practices and processes.
• Strong customer service orientation with a commitment to delivering high-quality outcomes.
• Relevant technical background in the water or plumbing industry.

ABOUT THE ROLE

As a Meter Reading Supervisor, you will play a key role in leading a team that delivers essential field-based services to customers.
This includes overseeing meter reading activities, conducting inspections, and supporting investigations related to customer accounts and metering infrastructure.
You’ll ensure service delivery meets operational standards, safety requirements, and customer expectations, while also contributing to continuous improvement initiatives and team development.
The role also involves managing service delivery through external contractors, requiring contract management skills to ensure compliance, performance, and effective collaboration.

WHAT YOU CAN EXPECT WITH THIS ROLE

• Support the optimisation of the Service Customer Process in alignment with the Water Corporation’s Accountabilities Framework.
• Contribute to the development, implementation, and continuous improvement of customer-focused tactical initiatives.
• Foster a collaborative team environment by promoting effective communication, teamwork, and a commitment to ongoing development and improvement.
• Investigate customer enquiries and complaints, providing accurate information to assist in timely resolution.
• Conduct meter testing activities to support accurate billing and ensure compliance with the Bill Customers Process.
• Engage with customers to manage supply restrictions and reinstatements as part of debt management procedures, including negotiation and liaison to achieve positive outcomes.
• Oversee service delivery involving external contractors, ensuring alignment with contract requirements, performance standards, and operational objectives.
• Support contract management activities, including monitoring compliance, resolving service issues, and maintaining effective working relationships with contracted teams.

For this role, we are looking for great talent with:

• Proven experience in a large, commercially focused, state-wide organisation delivering and coordinating customer service operations.
• Demonstrated capability in performing field-based activities within a customer-centric environment.
• Sound understanding of field operations related to Metering Services, including customer account practices and processes.
• Strong customer service orientation with a commitment to delivering high-quality outcomes.
• Relevant technical background in the water or plumbing industry