LightFeather is seeking a dynamic and detail-oriented Business Analyst to join our team, supporting business operations and enterprise-level projects. The ideal candidate will bring a blend of project management expertise, administrative acumen, and strong customer service skills, ensuring smooth onboarding and offboarding processes, effective communication, and operational efficiency.
This role provides the opportunity to work on impactful, high-visibility projects within a collaborative environment. You’ll help streamline operations, enhance efficiency, and contribute to an organization that values innovation, agility, and professionalism.
Location: On-site, 5 days/week in Washington, DC 20036
Job Type: Full-time
Citizenship: U.S. Citizenship Required
Clearance Requirement: Active Secret or Top Secret Security Clearance

REQUIRED QUALIFICATIONS AND SKILLS:

• US Citizenship.
• Active Top Secret clearance.
• Solid background in business operations and executive-level office administration.
• Demonstrated expertise in onboarding, offboarding, and training processes.
• Strong oral and written communication skills, capable of drafting concise reports, talking points, and briefings.
• Proven experience as a federal contractor, with a commitment to delivering exceptional customer service.
• Skilled in Microsoft Office applications, Cloud Environments, and ServiceNow platform usage.
• Knowledgeable in management and compliance tracking.
• Proven ability to manage multiple priorities and maintain organized, detailed documentation.
• Must be able to work on-site (5 days/week) in Washington, DC.

• Coordinate and manage project tasks, timelines, and deliverables to ensure successful completion.
• Serve as a liaison between the Product Lead Enterprise Computing Office and key stakeholders, providing status reports, addressing task requests, and driving new initiatives.
• Maintain and update personnel tracking for all personnel, ensuring all training and certifications remain current.
• Develop, refine, and maintain Standard Operating Procedures (SOPs) for onboarding and quarterly reaffirmation processes.
• Lead the design and implementation of automated workflows for onboarding, offboarding, and quarterly reaffirmations.
• Support the Program Management Office by assisting the Program Manager with administrative tasks, including scheduling, reporting, and record-keeping.
• Administer and manage Jira and other Atlassian suite tools, ensuring projects remain well-documented and transparent.
• Communicate effectively with team members, leadership, and external stakeholders, delivering polished talking points and briefings as needed.
• Leverage ServiceNow and Microsoft Office applications to streamline reporting, tracking, and project oversight.
• Conduct meeting coordination, facilitating productive discussions and ensuring timely follow-ups.