At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, ACO®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.
Join us on our One Perrigo journey as we evolve to a blended-branded business to win in self-care.

DESCRIPTION OVERVIEW

This role helps drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer fulfillment and enhancing the customer experience.
The Business Analyst serves as the key supply chain contact for both internal and external customers for the overall management of customer orders including order capture, order management and improving the customer experience.
The role is responsible for maintaining high service levels through improved customer forecast accuracy and customer collaboration, whilst also reducing costs within the total supply chain.

EXPERIENCE REQUIRED

• This role requires 5 years’ experience in customer service and/or order management, logistics and planning, preferably from Consumer Self-Care, FMCG industry
• Fluency in English and German is essential
• Proficiency in relevant software, such as Microsoft Office specifically Excel, ERP, CRM and order entry systems is essential
• Understanding of financial and business planning
• Understanding of supply chain planning and order management processes
• Understanding of cost, profitability and cash flow on a strategic level

Develop the strategy and execution plan to deliver target customer service levels, costs, inventory and cash collection targets, specifically:

• Implement rigorous daily management routines across the organization, and hold people accountable to deliver exceptional customer fulfillment.
• Define and track relevant metrics across key performance indicators (KPIs) to ensure strong performance management. Implement a continuous improvement culture with diligent root cause analysis.
• Drive the development of order-to-cash systems, processes and resources to reduce cycle times through increased automation and application of digital technologies.
• Partner cross-functionally to understand customer wants and needs, and develop solutions to drive excellence in customer experience.
• Work with logistics providers to define and implement the right logistics network that meets customer needs and dovetails with regional logistics flows.
• Work with Planning and Commercial teams to ensure the successful launch of new products.

Identify and execute joint value creation opportunities in the supply chain with key customers, specifically:

• Own the customer fulfillment agenda — establish strong personal relationships with supply chain leaders from key customers.
• Capture and commercialize joint value creation with customers.
• Promote innovation both internally and externally to support new digital business opportunities in customer fulfillment.

Establish rigorous data management, specifically:

• Drive robust customer and product data governance: stock in trade, EPOS, on-shelf availability, customer forecast
• Ensure data synchronization with customers using industry standards.