Description
Application Support Analyst
Location: Farnborough
Due to continued growth, we have a requirement for Application Support Analysts to join our 24x7 support team. The shift pattern for these roles will be 4 days on and 4 days off covering both day and night shifts.

WHAT WE DO FOR YOU:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Dynamic Working

WHO WE ARE:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

The Application Support Analyst will be based out of our Farnborough offices to provide 24x7 support to bespoke applications. You will be expected to provide an excellent customer experience when supporting newly developed bespoke applications, utilising bespoke management tools to provide first / second line support.

Strategic:

• Support the Shift Supervisor in the provision of application support and maintenance services;
• Support and maintain customer relationships as part of an application support team;
• Contribute to ensuring the skills within the application support team are kept relevant to changing technologies of which customers take advantage of throughout their service term;
• Work closely with Line Manager to identify personal development opportunities as part of the Leidos Individual Development Plan (IDP) process;
• Work closely with Line manager to identify and fulfil annual goals as part of Leidos annual performance review process.

Operational:

• Liaise with customers to resolve application support issues;
• Work with newly built applications on new technology stacks;
• Create and maintain detailed service support documentation relevant to the customer applications where required;
• Provide level 1 support for a bespoke customer application
• Be responsible for critical applications and take Ownership of Incidents and Service Requests raised by the customer;
• As part of the support team, work within defined SLA’s ensuring customer SLA’s are aligned to and avoiding SLA breaches;
• Proactively work closely with other support and development teams within Leidos;
• Identification of continual service improvement initiatives as part of application support team;