Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
Join us in this Max-Term 12 month opportunity as a Business Analyst with a specialisation in reporting and data analytics, you’ll play an important role in the TPG acquisition supported by and reporting to the Mission Lead for Customer Operations within the wider Integration Management Office (IMO). Working closely with senior leaders across the operations teams, you will provide traditional business analyst support as well as reporting analysis and enablement and support for organisational change management activities.
You will have the ability to identify connections and dependencies across other business processes and teams within the IMO and across the wider business, proactively identify risk mitigation strategies and have the confidence and experience from previous integrations experience to work to desired outcomes in a collaborative environment.
A working knowledge of telecommunications operations is required and previous experience at Vocus is highly regarded.

What you’ll be doing day to day

• Work with business representatives, owners & key stakeholders to assess business context, objectives and needs and deliver business discovery outputs. (e.g. business context analysis, current and future state analysis, gap analysis etc.)
• Review existing reporting and provide insights in a concise, business-relevant format
• Analysing and understanding different data sets with the intent to plan for and deliver consolidation
• Develop dashboards, scorecards and visualisations to support management decision-making
• Work with business representatives to elicit, document, and validate a common understanding of business requirements
• Work with business and technical teams to breakdown initiatives into customer/end-user focused components/functionality that have business value
• Define a stakeholder engagement approach for the business analysis work to be undertaken to ensure right expectation setting with stakeholders. Work with the project, change management where applicable.
• Develop user and functional requirements (user stories) and validate if solutions designed meet these requirements.
• Perform current and future state analysis to identify gaps, inform solution design and help develop solutions that meet business needs and/or improve business processes. (Business Process Design)
• Ensure that impacts to technical and business operations due to change are analysed, understood, and articulated, risks are assessed and raised with project management.
• Support the development, refinement and prioritization of technical requirements/stories when required, working with technical/functional analysts and/or developers.
• Develop strong relationships with internal stakeholder groups, serving as a liaison point to ensure clear understanding of business needs, objectives, and requirements and faithful representation of these when collaborating with other teams.
• Utilize standard BA tools and techniques to apply to BA deliverables and representation and documentation of BA outputs.
• Work with change management/project management to enable technical and business operational handover activities.
• Develop user guides, work instructions, process documentation and other assets where required.
• Support training content development where required.
• Identify, track and report on BA activity status, risks, issues, and dependencies.

What you’ll bring to the role

• Solid experience as a Business Analyst and/or a Data/Reporting Analyst.
• Exposure to and experience with Telecom value chain processes (Sales, Delivery, Assurance, Billing) necessary.
• Demonstrated understanding of both business and technical requirements in large/complex projects/programs, providing solutions effectively.
• Ability to execute responsibilities of the role independently and proactively.
• Hands on experience developing visual representations, at various levels of detail for varied audiences.
• Experience working with tools like Lucid or Visio and process mapping techniques such as BPMN, context diagrams, customer journey mappings and other similar.
• Telecommunications sector experience desirable.
• Experience working with platforms such as Salesforce, ServiceNow or similar CRM, Billing, Digital platforms desirable.
• Ability to facilitate large workshops involving a variety of Business and IT stakeholders.
• Ability to confidently communicate and negotiate with stakeholders at various levels of the business and drive positive outcomes.
• Excellent communication (verbal and written), documentation, and time management skills.
• Ability to effectively follow up and track information.
• Proven ability to manage and prioritise conflicting demands.
• Ability to learn and adapt and operate with an Agile BA mindset and Agile BA tools and techniques.
• Experience working with Agile BA tools and techniques (desirable)
• Experience working in both Waterfall and Agile (desirable)
• Ability and flexibility to rapidly learn new methodologies and technologies.
• A proactive approach, showing initiative and pragmatism.
• Ability to work autonomously and as part of a team, sharing ideas and encouraging others to participate.
• A collaborative and a transparent approach to people interactions.

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process

What you’ll be doing day to day

• Work with business representatives, owners & key stakeholders to assess business context, objectives and needs and deliver business discovery outputs. (e.g. business context analysis, current and future state analysis, gap analysis etc.)
• Review existing reporting and provide insights in a concise, business-relevant format
• Analysing and understanding different data sets with the intent to plan for and deliver consolidation
• Develop dashboards, scorecards and visualisations to support management decision-making
• Work with business representatives to elicit, document, and validate a common understanding of business requirements
• Work with business and technical teams to breakdown initiatives into customer/end-user focused components/functionality that have business value
• Define a stakeholder engagement approach for the business analysis work to be undertaken to ensure right expectation setting with stakeholders. Work with the project, change management where applicable.
• Develop user and functional requirements (user stories) and validate if solutions designed meet these requirements.
• Perform current and future state analysis to identify gaps, inform solution design and help develop solutions that meet business needs and/or improve business processes. (Business Process Design)
• Ensure that impacts to technical and business operations due to change are analysed, understood, and articulated, risks are assessed and raised with project management.
• Support the development, refinement and prioritization of technical requirements/stories when required, working with technical/functional analysts and/or developers.
• Develop strong relationships with internal stakeholder groups, serving as a liaison point to ensure clear understanding of business needs, objectives, and requirements and faithful representation of these when collaborating with other teams.
• Utilize standard BA tools and techniques to apply to BA deliverables and representation and documentation of BA outputs.
• Work with change management/project management to enable technical and business operational handover activities.
• Develop user guides, work instructions, process documentation and other assets where required.
• Support training content development where required.
• Identify, track and report on BA activity status, risks, issues, and dependencies

What you’ll bring to the role

• Solid experience as a Business Analyst and/or a Data/Reporting Analyst.
• Exposure to and experience with Telecom value chain processes (Sales, Delivery, Assurance, Billing) necessary.
• Demonstrated understanding of both business and technical requirements in large/complex projects/programs, providing solutions effectively.
• Ability to execute responsibilities of the role independently and proactively.
• Hands on experience developing visual representations, at various levels of detail for varied audiences.
• Experience working with tools like Lucid or Visio and process mapping techniques such as BPMN, context diagrams, customer journey mappings and other similar.
• Telecommunications sector experience desirable.
• Experience working with platforms such as Salesforce, ServiceNow or similar CRM, Billing, Digital platforms desirable.
• Ability to facilitate large workshops involving a variety of Business and IT stakeholders.
• Ability to confidently communicate and negotiate with stakeholders at various levels of the business and drive positive outcomes.
• Excellent communication (verbal and written), documentation, and time management skills.
• Ability to effectively follow up and track information.
• Proven ability to manage and prioritise conflicting demands.
• Ability to learn and adapt and operate with an Agile BA mindset and Agile BA tools and techniques.
• Experience working with Agile BA tools and techniques (desirable)
• Experience working in both Waterfall and Agile (desirable)
• Ability and flexibility to rapidly learn new methodologies and technologies.
• A proactive approach, showing initiative and pragmatism.
• Ability to work autonomously and as part of a team, sharing ideas and encouraging others to participate.
• A collaborative and a transparent approach to people interactions