About The Centers
The Centers is one of the oldest and largest health and human services organizations in Northeast Ohio, serving more than 30,000 people across the region each year. Our integrated model coordinates health and wellness services, including primary care, behavioral health care, addiction services, HIV treatment, in-house pharmacies, and dental; youth residential services; and family support programs, including early childhood development, career training, and job placement.
Wellbeing and Benefits
Providing quality benefits for our staff is important to us. Just as important is our staff’s well-being. That’s why we offer several choices from medical to dental to vision plans to meet the different needs of our staff. We support our staff’s financial well-being by providing employer-paid long-term disability, a very competitively defined contribution towards retirement and access to a financial advisor when you need it. We have nutrition and fitness coaches available for consultation. We also have a generous time off program as well as other benefits we can share with you based on your individual interests.
About the Role
Are you passionate about empowering people through learning? We’re seeking a Learning and Development Manager to lead our full-cycle training and development initiatives. In this role, you’ll assess organizational training needs, design impactful learning experiences, and drive a culture of continuous growth and development. You’ll also play a key role in shaping our workplace culture and improving employee retention through effective onboarding and orientation programs.

What You Bring

• Bachelor’s degree in Human Resources, Training & Development, or a related field.
• Proven experience leading training and development programs in a mid-sized organization.
• Strong instructional design and training delivery skills.
• Proficiency in Microsoft Office and learning technologies.
• Ability to evaluate training effectiveness and apply learning analytics.
• Excellent interpersonal, leadership, and project management skills.
• CPTM certification preferred.
• Ability to complete train-the-trainer programs for CPR/BLS and crisis intervention.

Core Competencies

• Instructional Design & Delivery
• Learning Impact Evaluation
• Team Leadership & Collaboration
• Project Management
• Culture Development & Engagement

Key Responsibilities

• Lead the full training cycle: needs assessment, design, delivery, and evaluation.
• Collaborate with department leaders and quality/compliance teams to identify training needs.
• Design and implement engaging training programs, manuals, and e-learning modules.
• Serve as a key member of the Culture Steering Team, embedding desired culture patterns through staff development.
• Build partnerships with educational institutions to support employee advancement.
• Evaluate and select internal and external training resources.
• Deliver training using diverse instructional methods to ensure knowledge transfer and skill development.
• Oversee the Learning Management System (LMS) in partnership with IT.
• Monitor training effectiveness using data and analytics to drive continuous improvement.
• Provide CPR, First Aid, and non-violent crisis intervention training.
• Manage training budgets, schedules, and administrative tasks.
• Lead and mentor the Staff Development Team.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law

• Lead the full training cycle: needs assessment, design, delivery, and evaluation.
• Collaborate with department leaders and quality/compliance teams to identify training needs.
• Design and implement engaging training programs, manuals, and e-learning modules.
• Serve as a key member of the Culture Steering Team, embedding desired culture patterns through staff development.
• Build partnerships with educational institutions to support employee advancement.
• Evaluate and select internal and external training resources.
• Deliver training using diverse instructional methods to ensure knowledge transfer and skill development.
• Oversee the Learning Management System (LMS) in partnership with IT.
• Monitor training effectiveness using data and analytics to drive continuous improvement.
• Provide CPR, First Aid, and non-violent crisis intervention training.
• Manage training budgets, schedules, and administrative tasks.
• Lead and mentor the Staff Development Team