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Contact Center Administrator at CarShield
St. Peters, Missouri, United States - Full Time
Skills Needed
Troubleshooting, Documentation, Communication, It, Engineering, Call Flows, Ivr Scripts, Agent Profiles, Performance Metrics, System Health, Capacity Planning, Forecasting, Automation, Training, Support
Specialization
Candidates should possess excellent troubleshooting and communication skills, with a background in IT or engineering being a plus. The role requires the ability to manage multiple processes and work on-site in St. Peters, MO.
Experience Required
Minimum 2 year(s)
Customer Complaints Specialist at SNG Sovereign Network Group
Hertford, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Procurement Manager at Ground Control
BC9, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
East Charlotte, NC Territory Account Executive at Toast
Charlotte, North Carolina, United States - Full Time
Skills Needed
Sales, Communication, Organization, Presentation, Negotiation, Technical Proficiency, Relationship Building, Consultative Approach, Problem Solving, Team Collaboration, Crm Management, Goal Achievement, Flexibility, Creativity, Market Positioning, Demos
Specialization
1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry is required. Strong communication, organizational, and presentation skills are essential for success in this role.
Graduate Associate, Surveys (London) at Third Bridge
London, England, United Kingdom - Full Time
Skills Needed
Survey Design, Data Analysis, Client Servicing, Communication Skills, Organizational Skills, Analytic Outlook, Problem Solving, Attention To Detail, Commercial Acumen, Team Collaboration, Market Research, Benchmarking, Product Forecasting, Competitive Analysis, Industry Knowledge, Agile Methodology
Specialization
Candidates should have a bachelor's degree and 0-2 years of experience in the financial services industry. Strong writing, logic, and interaction skills are essential, along with a meticulous attention to detail.
SPECIALISTE INDEMNISATION HAUTS RISQUES H/F - CDI - SMABTP LYON at SMABTP
Lyon, Auvergne-Rhône-Alpes, France - Full Time
Skills Needed
Insurance Contracts, Legal Analysis, Negotiation, Client Relationship Management, Assertiveness, Agility, Responsiveness, Rigorousness, Writing Skills, Synthesis, Construction Knowledge, Btp Knowledge, Team Collaboration, Cost Management, Dispute Resolution, Technical Direction Collaboration
Specialization
A strong understanding of construction insurance contracts and relevant legal rules is essential. You should possess excellent negotiation skills, responsiveness, and a good command of office tools.
Experience Required
Minimum 5 year(s)
Hearing Instrument Specialist / Audiologist at Lucid Hearing Holding Company, LLC
Rochester, Minnesota, United States - Full Time
Skills Needed
Licensed Hearing Aid Dispenser, Audiologist, Customer Service, Sales, Problem Solving, Follow Up Skills, Education, Demonstration, Assistive Listening, Hearing Solutions, Motivation, Ambition, Entrepreneur Mindset, Autonomy
Specialization
Candidates must be licensed hearing aid dispensers or audiologists with a passion for helping the hearing-impaired. An entrepreneurial mindset and excellent follow-up skills are essential for success in this role.
Hearing Instrument Specialist / Audiologist at Lucid Hearing Holding Company, LLC
Las Vegas, Nevada, United States - Full Time
Skills Needed
Hearing Aid Dispensing, Audiology, Customer Service, Sales, Problem Solving, Follow Up, Education, Demonstration, Testing Equipment, Assistive Listening, Motivation, Ambition, Entrepreneurial Mindset, Communication, Teamwork, Training
Specialization
Candidates must be licensed hearing aid dispensers or audiologists with a strong motivation to help the hearing-impaired. An entrepreneurial mindset and excellent follow-up skills are essential for success in this role.
Superintendent at Vankirk Electric
Boynton Beach, Florida, United States - Full Time
Skills Needed
Supervisory Experience, Construction Management, Electrical Drawings, N.E.C. Knowledge, Quality Control, Project Scheduling, Safety Compliance, Communication Skills
Specialization
Candidates should have at least 2 years of supervisory experience and 5 years in the construction industry. A college diploma or degree in construction management or a related field is a plus.
Experience Required
Minimum 5 year(s)
Mobile Chef, Sushi - Morning Shifts - This role Requires Your Own Vehicle at Hana Group
Leeds, England, United Kingdom - Full Time
Skills Needed
Enthusiastic, Energetic, Flexible, Customer Service, Teamwork, Food Safety, Health And Safety Compliance, Organizational Skills, Multitasking, Leadership, Sustainability, Initiative, Attention To Detail, Communication, Problem Solving, Time Management
Specialization
Candidates should have experience in leading teams and a good understanding of food safety regulations. They must be enthusiastic, flexible, and able to work in a fast-paced environment while maintaining high standards.
Experience Required
Minimum 2 year(s)
Talent Acquisition Specialist IT F/H at SQLI France
Lyon, Auvergne-Rhone-Alpes, France - Full Time
Skills Needed
Talent Acquisition, It Recruitment, Sourcing Strategies, Negotiation Skills, Relationship Management, Reporting, Team Collaboration, English Proficiency
Specialization
Candidates should have a Bac+4/5 education and at least three years of experience in recruitment within an ESN. A strong understanding of tech profiles and excellent communication skills in English are essential.
Experience Required
Minimum 2 year(s)
Manager, Customer Onboarding at Tekmetric
Houston, Texas, United States - Full Time
Skills Needed
Customer Onboarding, Team Leadership, Customer Service, Project Management, Communication, Interpersonal Skills, Data Analysis, Problem Solving, Crm Tools, Saas Experience, Training, Collaboration, Customer Feedback, Onboarding Processes, Upselling, Client Relations
Specialization
Candidates should have a bachelor's degree and at least 3 years of experience in customer success or account management within the SaaS industry. Strong leadership and communication skills are essential, along with a data-driven mindset.
Experience Required
Minimum 2 year(s)
Security Officer at Securitas USA Corporate Services
Dunstable, England, United Kingdom - Full Time
Skills Needed
Sia Licence, Customer Service, Reliability, Computer Skills, Communication Skills
Specialization
Candidates should have a valid SIA licence and flexibility to work both days and nights. Strong customer service and communication skills in English are essential.
Security Officer at Securitas USA Corporate Services
Grimsby, England, United Kingdom - Full Time
Skills Needed
Sia Licence, Security Experience, Health & Safety, Communication Skills, Teamwork, Initiative, Flexibility, Vigilance
Specialization
The ideal candidate should have a valid SIA licence and at least one year of security experience. Strong communication skills and the ability to work flexible hours are also essential.
Registered Nurse RN Fulltime Day Corrections at Wellpath
Milwaukee, Wisconsin, United States - Full Time
Skills Needed
Patient Care, Assessment, Planning, Implementation, Evaluation, Communication, Critical Thinking, Medication Administration, Diagnostic Tests, Surgical Procedures, Charting, Team Collaboration, Compassion, Diversity, Equity, Inclusion
Specialization
Candidates must be graduates from an accredited school of nursing and maintain current licensure as a Registered Nurse. A minimum of one year of clinical experience is preferred, along with CPR certification.
Licensed Practical Nurse LPN Part Time Corrections at Wellpath
Eau Claire, Wisconsin, United States - Full Time
Skills Needed
Patient Care, Assessment, Planning, Implementation, Evaluation, Medication Administration, Iv Therapy, Diagnostic Tests, Collaboration, Documentation, Nutrition Plans, Therapeutic Diets, Continuous Professional Development, Compassion, Team Environment, Diversity, Inclusion
Specialization
Candidates must be graduates from an accredited school of nursing and maintain current licensure as a Licensed Practical Nurse. CPR certification is also required, with a preference for candidates with at least one year of clinical experience.
Phlebotomist at Wellpath
Frackville, Pennsylvania, United States - Full Time
Skills Needed
Venipuncture, Capillary Puncture, Blood Specimen Collection, Bedside Test Analysis, Patient Diagnosis, Customer Service, Attention To Detail, Safety Compliance, Confidentiality, Continuing Education, Instrument Qc, Preventative Maintenance, Communication, Record Keeping, Team Collaboration, Compassion
Specialization
A high school diploma or equivalent is required, along with documented completion of a Phlebotomy course. Prior experience in a correctional setting is preferred, and certification in the state of practice is necessary.
Charge Registered Nurse RN Corrections at Wellpath
Milwaukee, Wisconsin, United States - Full Time
Skills Needed
Patient Care, Supervision, Nursing Diagnosis, Goal Setting, Planning, Implementation, Evaluation, Staff Orientation, Training, Record Keeping, Problem Identification, Corrective Actions, Compliance, Coordination, Communication, Compassion
Specialization
Candidates must be graduates of an accredited School of Nursing and hold a current Registered Nurse license in the state of employment. A minimum of one year of clinical experience and current CPR certification are preferred.
Infirmier Volant (H/F) - CDD - Temps plein at La Fondation Mallet
Richebourg, Ile-of-France, France - Full Time
Skills Needed
Empathy, Teamwork, Flexibility, Reactivity, Adaptability, Professional Writing, Emergency Response, Collaboration, Communication, Patient Care, Medication Distribution, Project Management, Listening Skills, Care Planning, Health Protocols, Hygiene Standards
Specialization
Candidates must demonstrate strong empathy and teamwork skills, along with the ability to adapt to various situations. A nursing diploma (D.E d' Infirmier) is required for this position.
Theatrical QC Specialist (night shift) at Pixelogic Media Partners, LLC
London, England, United Kingdom - Full Time
Skills Needed
Qc Experience, Technical Knowledge, Problem Solving, Communication Skills, Organizational Skills, Team Player, Attention To Detail, Adaptability, Customer Service, Digital Media Knowledge, Dcp Mastering, Audio/Video Codecs, Image Formats, Subtitles Knowledge, Creative Approach, Root Cause Analysis
Specialization
Candidates should have 1-2 years of content QC experience, preferably in a Digital Cinema environment. A Bachelor's Degree or equivalent professional experience is required, along with a basic understanding of technical content specifications.
Contact Center Administrator at CarShield
St. Peters, Missouri, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Troubleshooting, Documentation, Communication, IT, Engineering, Call Flows, IVR Scripts, Agent Profiles, Performance Metrics, System Health, Capacity Planning, Forecasting, Automation, Training, Support

Industry

Motor Vehicle Manufacturing

Description
Description CarShield is seeking a detail-oriented and proactive Contact Center Administrator. This role will be responsible for the ongoing configuration, optimization, and maintenance of our cloud-based contact center platform to ensure optimal performance, agent efficiency, and customer satisfaction. Responsibilities: Maintain and administer the Contact Center platform including users, licenses, queues, entry points, and routing strategies. Create, modify, and optimize call flows and IVR scripts to ensure efficient call routing and customer experiences. Design, configure, and maintain agent desktop layouts and agent profiles aligned with business needs. Manage skill groups, teams, and queue assignments to balance workloads and maintain service levels. Implement and maintain call recording policies, wrap-up codes, and disposition handling. Collaborate with IT and network teams to ensure system performance, connectivity, and uptime. Provision and deprovision user accounts, ensuring correct role assignments and access permissions. Maintain security compliance within the Contact Center platform. Document configuration changes and access control protocols. Monitor real-time performance metrics and system health dashboards. Create and distribute reports on call volumes, handle times, SLA adherence, and agent performance. Identify opportunities for automation and improved routing logic through data insights. Participate in capacity planning, forecasting, and performance tuning efforts. Serve as primary point of contact for escalated Contact Center issues. Troubleshoot platform-related issues and coordinate with necessary support teams. Provide Tier 2/3 support for agents and supervisors. Develop and maintain comprehensive system documentation for configurations, workflows, and standard operating procedures. Assist with training and onboarding of new agents and supervisors on platform features and tools. Requirements Requirements: Excellent troubleshooting, documentation, and communication skills. Background in technical field, such as IT or engineering a plus. Proven track record of effectively managing multiple high impact processes and/or projects simultaneously. Ability to work on-site at our headquarters in St. Peters, MO. Ability to work off hours as needed to respond to outages or complete special projects. Ability to effectively work well with people at all levels of the organization. Pay Rate and Benefits: Salary commensurate with experience. Group Insurance (Medical, Dental, Vision, Life, etc.). 401k with Employer Match. Discounted CarShield policies. Discounted Tuition at Lindenwood University. Professional development opportunities. Basketball, and other recreation available on-site. Fitness facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters). And more!
Responsibilities
The Contact Center Administrator will maintain and optimize the cloud-based contact center platform to ensure performance and customer satisfaction. Responsibilities include managing users, call flows, and performance metrics while collaborating with IT teams.
Contact Center Administrator at CarShield
St. Peters, Missouri, United States - Full Time
Skills Needed
Troubleshooting, Documentation, Communication, It, Engineering, Call Flows, Ivr Scripts, Agent Profiles, Performance Metrics, System Health, Capacity Planning, Forecasting, Automation, Training, Support
Specialization
Candidates should possess excellent troubleshooting and communication skills, with a background in IT or engineering being a plus. The role requires the ability to manage multiple processes and work on-site in St. Peters, MO.
Experience Required
Minimum 2 year(s)
Customer Complaints Specialist at SNG Sovereign Network Group
Hertford, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Procurement Manager at Ground Control
BC9, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
East Charlotte, NC Territory Account Executive at Toast
Charlotte, North Carolina, United States - Full Time
Skills Needed
Sales, Communication, Organization, Presentation, Negotiation, Technical Proficiency, Relationship Building, Consultative Approach, Problem Solving, Team Collaboration, Crm Management, Goal Achievement, Flexibility, Creativity, Market Positioning, Demos
Specialization
1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry is required. Strong communication, organizational, and presentation skills are essential for success in this role.
Graduate Associate, Surveys (London) at Third Bridge
London, England, United Kingdom - Full Time
Skills Needed
Survey Design, Data Analysis, Client Servicing, Communication Skills, Organizational Skills, Analytic Outlook, Problem Solving, Attention To Detail, Commercial Acumen, Team Collaboration, Market Research, Benchmarking, Product Forecasting, Competitive Analysis, Industry Knowledge, Agile Methodology
Specialization
Candidates should have a bachelor's degree and 0-2 years of experience in the financial services industry. Strong writing, logic, and interaction skills are essential, along with a meticulous attention to detail.
SPECIALISTE INDEMNISATION HAUTS RISQUES H/F - CDI - SMABTP LYON at SMABTP
Lyon, Auvergne-Rhône-Alpes, France - Full Time
Skills Needed
Insurance Contracts, Legal Analysis, Negotiation, Client Relationship Management, Assertiveness, Agility, Responsiveness, Rigorousness, Writing Skills, Synthesis, Construction Knowledge, Btp Knowledge, Team Collaboration, Cost Management, Dispute Resolution, Technical Direction Collaboration
Specialization
A strong understanding of construction insurance contracts and relevant legal rules is essential. You should possess excellent negotiation skills, responsiveness, and a good command of office tools.
Experience Required
Minimum 5 year(s)
Hearing Instrument Specialist / Audiologist at Lucid Hearing Holding Company, LLC
Rochester, Minnesota, United States - Full Time
Skills Needed
Licensed Hearing Aid Dispenser, Audiologist, Customer Service, Sales, Problem Solving, Follow Up Skills, Education, Demonstration, Assistive Listening, Hearing Solutions, Motivation, Ambition, Entrepreneur Mindset, Autonomy
Specialization
Candidates must be licensed hearing aid dispensers or audiologists with a passion for helping the hearing-impaired. An entrepreneurial mindset and excellent follow-up skills are essential for success in this role.
Hearing Instrument Specialist / Audiologist at Lucid Hearing Holding Company, LLC
Las Vegas, Nevada, United States - Full Time
Skills Needed
Hearing Aid Dispensing, Audiology, Customer Service, Sales, Problem Solving, Follow Up, Education, Demonstration, Testing Equipment, Assistive Listening, Motivation, Ambition, Entrepreneurial Mindset, Communication, Teamwork, Training
Specialization
Candidates must be licensed hearing aid dispensers or audiologists with a strong motivation to help the hearing-impaired. An entrepreneurial mindset and excellent follow-up skills are essential for success in this role.
Superintendent at Vankirk Electric
Boynton Beach, Florida, United States - Full Time
Skills Needed
Supervisory Experience, Construction Management, Electrical Drawings, N.E.C. Knowledge, Quality Control, Project Scheduling, Safety Compliance, Communication Skills
Specialization
Candidates should have at least 2 years of supervisory experience and 5 years in the construction industry. A college diploma or degree in construction management or a related field is a plus.
Experience Required
Minimum 5 year(s)
Mobile Chef, Sushi - Morning Shifts - This role Requires Your Own Vehicle at Hana Group
Leeds, England, United Kingdom - Full Time
Skills Needed
Enthusiastic, Energetic, Flexible, Customer Service, Teamwork, Food Safety, Health And Safety Compliance, Organizational Skills, Multitasking, Leadership, Sustainability, Initiative, Attention To Detail, Communication, Problem Solving, Time Management
Specialization
Candidates should have experience in leading teams and a good understanding of food safety regulations. They must be enthusiastic, flexible, and able to work in a fast-paced environment while maintaining high standards.
Experience Required
Minimum 2 year(s)
Talent Acquisition Specialist IT F/H at SQLI France
Lyon, Auvergne-Rhone-Alpes, France - Full Time
Skills Needed
Talent Acquisition, It Recruitment, Sourcing Strategies, Negotiation Skills, Relationship Management, Reporting, Team Collaboration, English Proficiency
Specialization
Candidates should have a Bac+4/5 education and at least three years of experience in recruitment within an ESN. A strong understanding of tech profiles and excellent communication skills in English are essential.
Experience Required
Minimum 2 year(s)
Manager, Customer Onboarding at Tekmetric
Houston, Texas, United States - Full Time
Skills Needed
Customer Onboarding, Team Leadership, Customer Service, Project Management, Communication, Interpersonal Skills, Data Analysis, Problem Solving, Crm Tools, Saas Experience, Training, Collaboration, Customer Feedback, Onboarding Processes, Upselling, Client Relations
Specialization
Candidates should have a bachelor's degree and at least 3 years of experience in customer success or account management within the SaaS industry. Strong leadership and communication skills are essential, along with a data-driven mindset.
Experience Required
Minimum 2 year(s)
Security Officer at Securitas USA Corporate Services
Dunstable, England, United Kingdom - Full Time
Skills Needed
Sia Licence, Customer Service, Reliability, Computer Skills, Communication Skills
Specialization
Candidates should have a valid SIA licence and flexibility to work both days and nights. Strong customer service and communication skills in English are essential.
Security Officer at Securitas USA Corporate Services
Grimsby, England, United Kingdom - Full Time
Skills Needed
Sia Licence, Security Experience, Health & Safety, Communication Skills, Teamwork, Initiative, Flexibility, Vigilance
Specialization
The ideal candidate should have a valid SIA licence and at least one year of security experience. Strong communication skills and the ability to work flexible hours are also essential.
Registered Nurse RN Fulltime Day Corrections at Wellpath
Milwaukee, Wisconsin, United States - Full Time
Skills Needed
Patient Care, Assessment, Planning, Implementation, Evaluation, Communication, Critical Thinking, Medication Administration, Diagnostic Tests, Surgical Procedures, Charting, Team Collaboration, Compassion, Diversity, Equity, Inclusion
Specialization
Candidates must be graduates from an accredited school of nursing and maintain current licensure as a Registered Nurse. A minimum of one year of clinical experience is preferred, along with CPR certification.
Licensed Practical Nurse LPN Part Time Corrections at Wellpath
Eau Claire, Wisconsin, United States - Full Time
Skills Needed
Patient Care, Assessment, Planning, Implementation, Evaluation, Medication Administration, Iv Therapy, Diagnostic Tests, Collaboration, Documentation, Nutrition Plans, Therapeutic Diets, Continuous Professional Development, Compassion, Team Environment, Diversity, Inclusion
Specialization
Candidates must be graduates from an accredited school of nursing and maintain current licensure as a Licensed Practical Nurse. CPR certification is also required, with a preference for candidates with at least one year of clinical experience.
Phlebotomist at Wellpath
Frackville, Pennsylvania, United States - Full Time
Skills Needed
Venipuncture, Capillary Puncture, Blood Specimen Collection, Bedside Test Analysis, Patient Diagnosis, Customer Service, Attention To Detail, Safety Compliance, Confidentiality, Continuing Education, Instrument Qc, Preventative Maintenance, Communication, Record Keeping, Team Collaboration, Compassion
Specialization
A high school diploma or equivalent is required, along with documented completion of a Phlebotomy course. Prior experience in a correctional setting is preferred, and certification in the state of practice is necessary.
Charge Registered Nurse RN Corrections at Wellpath
Milwaukee, Wisconsin, United States - Full Time
Skills Needed
Patient Care, Supervision, Nursing Diagnosis, Goal Setting, Planning, Implementation, Evaluation, Staff Orientation, Training, Record Keeping, Problem Identification, Corrective Actions, Compliance, Coordination, Communication, Compassion
Specialization
Candidates must be graduates of an accredited School of Nursing and hold a current Registered Nurse license in the state of employment. A minimum of one year of clinical experience and current CPR certification are preferred.
Infirmier Volant (H/F) - CDD - Temps plein at La Fondation Mallet
Richebourg, Ile-of-France, France - Full Time
Skills Needed
Empathy, Teamwork, Flexibility, Reactivity, Adaptability, Professional Writing, Emergency Response, Collaboration, Communication, Patient Care, Medication Distribution, Project Management, Listening Skills, Care Planning, Health Protocols, Hygiene Standards
Specialization
Candidates must demonstrate strong empathy and teamwork skills, along with the ability to adapt to various situations. A nursing diploma (D.E d' Infirmier) is required for this position.
Theatrical QC Specialist (night shift) at Pixelogic Media Partners, LLC
London, England, United Kingdom - Full Time
Skills Needed
Qc Experience, Technical Knowledge, Problem Solving, Communication Skills, Organizational Skills, Team Player, Attention To Detail, Adaptability, Customer Service, Digital Media Knowledge, Dcp Mastering, Audio/Video Codecs, Image Formats, Subtitles Knowledge, Creative Approach, Root Cause Analysis
Specialization
Candidates should have 1-2 years of content QC experience, preferably in a Digital Cinema environment. A Bachelor's Degree or equivalent professional experience is required, along with a basic understanding of technical content specifications.