The responsibility of the Office Administrative Assistant is to ensure the smooth day-to-day process of interoffice documentation flow. This position will be required to interact with Internal and External customers and
provide information in response to inquiries of service issues, deficiency’s and to handle, resolve and delegate
such customer inquiries and complaints. Responsible for the day-to-day process, organization of documents
and general administration duties. Relied upon to foster and maintain positive vendor and client relations.

Key Responsibilities:

• Dealing with phone enquiries and assisting customers and vendors and forwarding related questions to management where applicable.
• Complete new and maintain existing customer records through the Operation Management System (OMS) and facilitate necessary credit checks.
• Handling routine customer problems and serving as interface between company and customer.
• Identify and communicate opportunities of additional/new services for current/future customers.
• Set up customers, update existing customer schedules if required
• Assist with investigating, resolving billing discrepancies and providing back up to site management.
• Assist internal billing department with completing monthly billing, including processing and entering all time and material work.
• Assist with vendor and supplier request for quotations if required.
• Liaise with Stewardship and submit all necessary documents.
• Identify account discrepancies and make necessary adjustments.
• Documentation control –photocopy and collate documents for distribution, mailing and filing.
• Completing documentation and assisting the customer with required paperwork, including customer feedback forms.
• Handle high request volumes with effective service quality.
• Manage time-sensitive administrative tasks.
• Other administrative tasks as required

Knowledge, Skills and Key Competencies:

• University degree or College Diploma in environmental science technology or related discipline is an asset.
• At least 2-4 years combined customer service experience in a call center and/or office environment.
• Ability to work in a fast-paced environment.
• Strong relationship and interpersonal skills.
• Ability to work without supervision.
• Resolving conflict multi-tasking.
• Excellent communication skills in oral and written English.
• Ability and openness to training and learning about our business.
• Exceptional computer skills and competency.
• Competent working knowledge of Microsoft office, excel, word, power point and outlook

We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.co

• Dealing with phone enquiries and assisting customers and vendors and forwarding related questions to management where applicable.
• Complete new and maintain existing customer records through the Operation Management System (OMS) and facilitate necessary credit checks.
• Handling routine customer problems and serving as interface between company and customer.
• Identify and communicate opportunities of additional/new services for current/future customers.
• Set up customers, update existing customer schedules if required
• Assist with investigating, resolving billing discrepancies and providing back up to site management.
• Assist internal billing department with completing monthly billing, including processing and entering all time and material work.
• Assist with vendor and supplier request for quotations if required.
• Liaise with Stewardship and submit all necessary documents.
• Identify account discrepancies and make necessary adjustments.
• Documentation control –photocopy and collate documents for distribution, mailing and filing.
• Completing documentation and assisting the customer with required paperwork, including customer feedback forms.
• Handle high request volumes with effective service quality.
• Manage time-sensitive administrative tasks.
• Other administrative tasks as require