Overview:
The Receiving Manager oversees a centralized receiving function that drives fiscal responsibility, leverages effective processes, requires compliance with appropriate internal controls and applicable laws, and promotes good stewardship of our client’s resources. The Receiving Manager trains, coaches, mentors and supervises all receiving personnel. In conjunction with Site Manager, creates and reviews on a regular basis productivity standard that will be used to monitor individual and departmental performance. This individual assures staff availability that meets all hospital requirements for time and processing of receipt transactions, on time delivery, and issue resolution

Responsibilities:

• The positions will have 12 direct reports: Receiving Technicians (11) and Dock Masters (2).
• Assists the Inventory Analyst in analyzing stock-out situations, inventory discrepancies and receiving errors as they apply to inventory matters.
• Ensures all receiving is completed within 24 hours of delivery in an accurate manner as to support the hospital’s initiatives as they relate to purchase terms and discounts taken.
• Creates, Performs and Analyzes routine random audits of outgoing supply carts and received items to ensure at least a 99% accuracy rate for all receipts.
• Provide necessary feedback to all concerned regarding departmental performance and efforts to resolve open issues that affect the department or other units in the hospital.
• Identifies and defines service and program issues within the department as indicated by data collection, observation and develops and implements plans for corrective action.
• Monitors and addresses issues in the Service Now ticketing system to ensure end user inquiries/complaints are closed within 48hrs.
• Partners with Purchasing and Accounts Payable to investigate and reconcile Invoices Not Received (INR) and Receipts Not Invoiced (RNI)
• Ensures adequate maintenance for all records pertaining to outgoing shipments, packings slips, and delivery tickets.
• Completes end of shift reporting to include the closure of draft receipts and delivery tickets open longer than 24 hours.
• Must demonstrate mature judgment in managing
• Requires specialized expertise in the receiving processes, methods, and skills related to receiving
• Ensure all direct reports have the tools, training and guidance to effectively manage their
• Train, guide and mentor all direct reports in a manner that optimizes inventory accuracy and
• Participate in continuous process improvement projects as directed by the Site
• Monitors Purchase Order Discrepancy queue in order to meet service level agreement that all PO discrepancies are closed within 48hrs of receiving feedback from the procurement group.
• Ensures that all discrepant orders received are filed as per the discrepant shipment policy. All returns will be picked up and shipped out within 48 hours of receipt of the return paperwork from procurement
• Ensure that only certified operators use equipment such as: Hydraulic and Electric pallet jacks and forklifts; and perform pallet jack safety check is conducted at the start of each shift.
• Ensure the receiving office, loading dock and loading bays are clear at the end of each business
• Maintains donation staging area in a neat and orderly manner to include scheduling weekly pick ups by the vendor.
• Monitor and measure receiving performance for accuracy and completeness

Qualifications:

• 5 years of experience in Receiving Operations; 3 years of experience managing multiple docks
• Lean Six Sigma Green Belt Certification Preferred
• Experience working in Hospital Supply Chain desired.
• Experience in process improvement required.
• Experience managing a team of at least 5 direct reports.
• Loading dock and receiving experience within a hospital/healthcare environment preferred.
• High School Diploma or equivalent required
• Working knowledge of Supply Chain systems (Lawson, SAP, or similar) and computer programs.
• Ability to lift 40 lbs.
• Reaching, pushing, pulling carts weighing up to 250lbs.
• COVID-19 vaccination required

• The positions will have 12 direct reports: Receiving Technicians (11) and Dock Masters (2).
• Assists the Inventory Analyst in analyzing stock-out situations, inventory discrepancies and receiving errors as they apply to inventory matters.
• Ensures all receiving is completed within 24 hours of delivery in an accurate manner as to support the hospital’s initiatives as they relate to purchase terms and discounts taken.
• Creates, Performs and Analyzes routine random audits of outgoing supply carts and received items to ensure at least a 99% accuracy rate for all receipts.
• Provide necessary feedback to all concerned regarding departmental performance and efforts to resolve open issues that affect the department or other units in the hospital.
• Identifies and defines service and program issues within the department as indicated by data collection, observation and develops and implements plans for corrective action.
• Monitors and addresses issues in the Service Now ticketing system to ensure end user inquiries/complaints are closed within 48hrs.
• Partners with Purchasing and Accounts Payable to investigate and reconcile Invoices Not Received (INR) and Receipts Not Invoiced (RNI)
• Ensures adequate maintenance for all records pertaining to outgoing shipments, packings slips, and delivery tickets.
• Completes end of shift reporting to include the closure of draft receipts and delivery tickets open longer than 24 hours.
• Must demonstrate mature judgment in managing
• Requires specialized expertise in the receiving processes, methods, and skills related to receiving
• Ensure all direct reports have the tools, training and guidance to effectively manage their
• Train, guide and mentor all direct reports in a manner that optimizes inventory accuracy and
• Participate in continuous process improvement projects as directed by the Site
• Monitors Purchase Order Discrepancy queue in order to meet service level agreement that all PO discrepancies are closed within 48hrs of receiving feedback from the procurement group.
• Ensures that all discrepant orders received are filed as per the discrepant shipment policy. All returns will be picked up and shipped out within 48 hours of receipt of the return paperwork from procurement
• Ensure that only certified operators use equipment such as: Hydraulic and Electric pallet jacks and forklifts; and perform pallet jack safety check is conducted at the start of each shift.
• Ensure the receiving office, loading dock and loading bays are clear at the end of each business
• Maintains donation staging area in a neat and orderly manner to include scheduling weekly pick ups by the vendor.
• Monitor and measure receiving performance for accuracy and completenes